Overview The US Oncology Network is looking for a Quality Assurance Analyst to join our team at Texas Oncology. This position will support the Contact Center in TxO Connect. This Remote role is based in the Dallas Region of Texas. Limited travel within Texas may be required. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. What does the Quality Assurance Analyst do? Under direct supervision, the Quality Analyst ensures Care Coordinators deliver accurate, compliant, patient-centered service. They evaluate interactions, facilitate calibrations, provide written coaching/feedback, identify trends, and partner with leaders to improve performance and the caller's experience. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values. Responsibilities The essential duties and responsibilities: - Monitorinng and evaluating agent performance: Regularly listening to call recordings to assess ad herence to qualify standards and proper call handling procedures. - Ensure Care Coordinators deliver accurate, compliant, customer-focused service to each and every caller. - Identify trends by region and report regularly to department and regional leadership. - Facilitate monthly regional calibrations and partner with leaders to improve performance and the customer experience. - Respond to QA disputes in a timely manner according to established department procedures. - Facilitate dispute meetings when necessary. - Participate in activities to examine the overall effectiveness, quality, and compliance of contact center processes with patient care and company policies and procedures. - Drafts written reports in accordance with reporting standards. Ensures all findings, exceptions and proposed adjustments to processes are explained or included in reports. Assists with presentation of reports. - Collaborating with training & knowledge management as needed. - Other duties as requested or assigned. Qualifications The ideal candidate for the position will have the following background and experience: - High School diploma or equivalent required. - 2 years of experience in contact center quality assurance, customer service, or related roles in the healthcare/contact center industry. - Excellent interpersonal and presentation skills, both in-person and virtually. - Analytical skills (ability to objectively evaluate data and perform statistical analysis). - Proficiency in call center quality monitoring tools, customer relationship management (CRM) software, data analysis tools, quality management systems, and Microsoft Office suite. - Excellent written communication skills. COMPETENCIES The ideal candidate will possess a combination of technical and soft skills essential for success in this role. These competencies ensure the ability to perform job duties effectively and contribute positively to the team and organization. - Effectively manages individual workload to meet daily, weekly, and monthly QA quotas and deadlines - Maintains focus and productivity while working autonomously for extended periods of time - Maintains confidentiality of patient data and employee performance information - Adheres to ethical QA practices and avoids bias or favoritism - Uses QA tools, spreadsheets, dashboards, and contact center platforms accurately - Tracks review volumes, scores, trends, and compliance findings - Supports quality and operational reporting with reliable, well-organized data ​ - Thorough understanding of contact center quality frameworks, QA scorecards, and evaluation methodologies - Ability to consistently calibrate to scoring standards and apply criteria objectively - Strong knowledge of customer experience principles, compliance requirements, and service expectation - Accurately reviews interactions (calls, chats, emails) to identify trends, root causes, and performance gaps - Interprets quality data to support insights related to agent performance, process adherence, and CX outcomes - Applies sound judgment when evaluating nuanced or complex interactions - Attention to detail and accuracy PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include ability to adjust focus. Requires vision and hearing corrected to normal range. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with corporate and field staff, as well as external customers and contacts. Work may require some travel.

• Investigate and determine whether medical insurance claims are recoverable or non-recoverable from a liable third party. • Communicate and negotiate with healthcare plan members, insurance adjusters, and attorneys. • Utilize computer systems to accurately document collected information. • Apply organizational, analytical, and time management skills to manage daily workflow. • Review and understand healthcare contracts. • Create medical expense spreadsheets and processes payments from recoveries.

We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels. PURPOSE The Senior MDM Analyst is responsible for proactive identification, analysis and support of complex Master Data Management (MDM) solutions and will play a critical role in ensuring the accuracy, consistency, and integrity of our master data. This role will involve working closely with various stakeholders and teams to develop, implement, and maintain effective MDM solutions including supplier, customer, material, and other domains as needed. As such, the Senior MDM Analyst will need to foster relationships throughout the organization to gather data and an understanding of what the data means to the business. This role will be a key participant in transformation initiatives related to MDM and Data Governance at Builders FirstSource. ESSENTIAL DUTIES AND RESPONSIBILITIES - Collaborate with team members to ensure understanding of the functional MDM requirements and future strategic direction of the business. - Provide functional guidance and support to other team members and stakeholders regarding MDM best practices. - Translate MDM functional requirements into technical requirements and design. - Participates in solution design and supports robust and complex initiatives. - Participates in standard data modeling, translates data requirements into effective use diagrams, and analyzes existing databases through reverse engineering. - Develop and maintain documentation related to MDM processes and data mappings. - Acts as a liaison to domain data owners to establish necessary data stewardship responsibilities and procedures. - Maintains existing enterprise data governance policies and procedures. - Develops tools and processes to improve data quality, accuracy, and consistency across the organization. - Tracks and reports adherence to key MDM and data governance metrics/SLAs. - Performs data integrity gap analysis, identifying areas where application controls are insufficient. - Assists with the maintenance of complex golden records across domains. - Learn business processes and partner with business process owners/SME’s, IT, and data stewardship teams. - Communicates analytical findings, through reports, briefings, and presentations. - Applies knowledge of data governance, workflows, and procedures in determining the most effective and actionable data analysis within the project planning frameworks. - Facilitates discussions with business users to understand and translate complex business requirements into master data management solutions aligned to business goals that deliver measurable value to the organization. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. MINIMUM REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Bachelor's degree from an accredited college/university. - 4+ years relevant work experience. - Or an equivalent combination of education and experience. - MDM Methodologies and Tooling (SAP MDG) - SQL skills Experience with Informatica MDM and/or Enterworks is a nice to have COMPETENCIES - Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively. - Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate. - Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives. - Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations. - Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business. - Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market. - Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working. BFS COMPETENCIES - Business and Financial Acumen - Demonstrates depth of understanding for the P&L and financial analysis - Teaches business and financial acumen to others. - Understands KPIs and how BFS makes money. - Know the different business segments and how they relate to one another. - Understands customer sales and engagement. - Demonstrates functional and/or technical expertise. - Understands complex issues and demonstrates problem solving skills. - Understands how to maximize business results regardless of industry cycle. - Results Driven - Holds self and others accountable. - Communicates and sets clear goals with plans to deliver. - Manages competing priorities effectively. - Demonstrates appropriate urgency. - Drives to exceed expectations in alignment with our BFS SPICE values. - Embraces and follows best practices. - Demonstrates self-starter, can-do attitude. - Strategic Thinking and Decision Making - Leverages resources and teams around them to solve problems and create mutually beneficial outcomes. - Demonstrates willingness and courage to make tough decisions in a timely manner. - Balances short-and-long term priorities - Demonstrates proactive versus reactive thinking. - Asks questions to identify root cause and analyze situations more accurately. - Servant Leadership - Demonstrates humility by putting others first. - Builds trust-based relationships. - Leads by example with kindness and respect. - Collaborates well across all areas of the business. - Advocates for others - Actively listens to understand the meaning and intent of what the other person is communicating. - Demonstrates authenticity and encourages others to do the same. - Emotional Intelligence - Demonstrates situational awareness – knows when and how to adjust leadership style in different situations. - Demonstrates self-awareness – understands strengths and weaknesses. - Demonstrates empathy – puts themselves in other’s shoes. - Assumes positive intent. - Develops and Leads Others - Drives alignment through clear communication of vision, goals, and expectations. - Invests time on a regular basis in performance feedback and developmental conversations. - Fosters a respectful and inclusive environment. - Empowers, motivates, and inspires others. - Coaches and mentor others for their development. - Guides and persuades others to deliver positive outcomes. - Growth Mindset - Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes. - Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure. - Thinks like an owner with an entrepreneurial spirit. - Demonstrates and encourages intellectual curiosity. - Continuous learner; seeks opportunities and knowledge for personal and professional growth. - Sees possibilities over problems – actively seeks solutions. - Innovation - Encourages out-of-the box thinking to create new ways of doing things. - Continuously seeks to improve and simplify pain points in the business. - Anticipates, embraces, and leads change. - Develops and executes breakthrough strategies. - Integrity - Does the right thing even under challenging circumstances? - Communicates with honesty. - Consistently treats others fairly and equitably. - Demonstrates reliability and does what they say they will do. - Conducts tough conversations and delivers difficult messages with kindness and respect. WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Subject to both typical office environment and outside locations with temperature and weather variations. - Must be able to lift and carry up to 25 pounds. - Occasional travel may be required. This position was posted on DATE and we anticipate it will be open for a minimum of five days, though it may be open for a longer period. We encourage your prompt application. Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore – all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS. In addition to the base wage listed, this position is also eligible to earn an annual bonus subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the bonus varies based on overall company success, thresholds met and other terms and conditions of the Company’s active bonus policy for the respective year. At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. This role is eligible for medical, dental, vision, and disability insurance plans, 401(k) retirement savings plan, PTO (including paid sick time), and 8 paid holidays per year (for salaried and hourly team members). Details about Builders FirstSource’s benefits offerings are available here www.bldrbenefits.com. Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening. If there's legally required pay transparency information missing from our job posting, it's not intentional and we'd like to know. To let us know, please email the job title and location to JobPostings@bldr.com. Please do not send resumes to this email address - it is intended only be used to provide a notice of non-compliance. Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.

The Revenue Cycle Application Analyst II is primarily responsible to configure and provide intermediate functional and technical support for the specific application or set of applications to a variety of Revenue Cycle business users. In addition, part of the responsibility is to collaborate with end users to understand the workflow and its interdependencies and make corrective adjustments or enhancements. This role is the central point of communication for a variety of users and will coordinate all activities on behalf of the Revenue Cycle organization. Assists with the analysis recommendations for corrective actions and resolution of problems within the software application. Creates and executes test scripts for new system builds timely and effectively. Provides analysis and documentation of workflows, data collections, end-user report details and other technical issues associated with applications, applying both vendor and internal stakeholder consideration. Creates, modifies, and tracks system build timely and effectively. Provides support for normal maintenance of upgrades and system maintenance. Implements system updates and changes and communicates those changes to super users and end users. Provides ongoing application support for all supported applications. Engages, manages, and communicates to all stakeholders. Solves problems by analyzing business issues and requirements, analyzing workflows, and synthesizing key messages. Ability and experience understanding end user workflow and owning the technical components of that workflow. Ability to work well in team environments and facilitate integrated meetings.. Demonstrates customer-oriented service excellence principles. Self-motivated with ability to identify and resolve issues and advance personal knowledge. Ability to execute complex tasks through organization and details driven approach. Demonstrates excellent interpersonal communication skills, among facility customers and team members. A motivated, quick learner of software and information technology. Proficient in accurate, thorough, and complete documentation. Epic application knowledge to build, test, support, and train. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.