AO Globe Life is expanding its leadership team and hiring experienced professionals who are ready to mentor, develop talent, and drive results in a fully remote environment. In this role, you’ll connect with individuals who have requested information about available benefits while also leading and developing a team focused on performance, growth, and service. What You’ll Be Doing - Meet with clients virtually using Zoom - Walk individuals and families through available programs - Answer questions and guide clients through next steps - Maintain simple digital records and follow-ups - Deliver a professional, client-first experience - Recruit, mentor, and support team members - Lead training sessions, coaching calls, and team meetings - Set expectations and track individual and team performance Why Leaders Apply - 100% remote — lead from anywhere in the U.S. - Flexible scheduling with autonomy - Clients have already requested to be contacted - Ongoing leadership training and mentorship - Clear advancement into higher-level leadership roles - Performance-driven environment with strong growth potential - Collaborative, accountability-focused team culture What You’ll Need - Must be authorized to work in the United States - Experience in leadership, management, or client-facing roles - Strong communication, coaching, and organizational skills - Comfortable working remotely and using digital tools - Results-driven and self-motivated - Laptop or computer with camera + reliable internet About AO Globe Life AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely and focuses on leadership development, service, and long-term career growth.

• Own and deliver a seamless global IT onboarding experience including leading IT orientation and ensuring timely equipment provisioning for all new hires • Manage global equipment logistics end-to-end, including vendor coordination (e.g., Firstbase), asset tracking, shipping, and recovery across regions • Administer and support core IT systems including Google Workspace, Okta, Slack, MDM tools (Intune/Iru), and ITSM platforms (Jira Service Management) • Provide high-quality end-user support, troubleshooting and resolving technical issues efficiently while delivering a strong employee experience • Lead and contribute to IT projects and system improvements, including tooling changes, migrations, and process enhancements • Partner cross-functionally with People, Finance, and other teams to support onboarding, offboarding, and employee lifecycle needs • Build, document, and improve scalable IT processes across onboarding, logistics, and internal operations as the company grows • Manage and improve vendor relationships to ensure efficient,reliable service delivery • strengthen endpoint security posture, including device hardening, access controls (Okta/Google), and identifying/remediating security gaps • Identify opportunities to automate, streamline, and improve IT operations

Location Address: 100 Queens Quay East, 9th Floor, Toronto Number of Openings: 1 Pay: $66,671.00 - $113,578 Job Posting Description: Operations Analyst, OSC This position is #LI-Remote Operations Analyst, OSC – Contract Duration: Up to 7 Months Are you ready for a fun and rewarding job that utilizes your skills in a challenging and fast-paced environment? We are looking for a full-time experienced IT Operations Analyst to join our dedicated 24/7 rotational support team and provide the exceptional customer service that is the foundation of our company. You will support all IT services and Infrastructure, monitoring alerts, Incident troubleshooting, Requests and Change activities. We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment. About the Role - Work in a 24x7x365 shift environment - Provide daily support to users of several Application and Hardware systems including answering questions, analyzing problems, proactively identifying issues, and quickly forming solutions to return systems to proper operation. - Troubleshoot application and infrastructure alarms to identify and resolve issues - Coordinate with SME's (Subject Matter Experts) to discover root cause of issues - Maintain an up-to-date knowledge of company products and services - Identify re-occurring issues and participate in recommendations for future sustainment - Follow escalation documentation or identify gaps where escalation procedures are not documented - Prepare SOP (Standard Operating Procedures) for the daily maintenance of applications and underlying systems - Connect with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. - Maintain detailed records of daily interactions with users, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel. - Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible. - Develop training manuals and troubleshooting procedures to help both support personnel and end-users work with hardware and software. - Collaborate with technical staff and clients to establish goals for system improvements and upgrades. About You - College degree or pursuing an IT Degree. - Direct hands-on experience with Solarwinds or any monitoring software, automated testing tools, ServiceNow - Thinker, form solutions, and accomplish step-by-step troubleshooting procedure. - Commitment and experience with quality. - Communicate both verbally and in writing. - Experience staying current in the mobile and web development space, understanding of cloud computing. - Knowledge of applicable data privacy practices and laws. - Experience with our goals and objectives - 2 years Operational Support experience (understanding of support assessment and quick resolution fundamentals) We offer a comprehensive suite of benefits including: - Access to an Employee & Family Assistance Program - a Defined Benefit Pension - Discounts on products and services via Workperks. There is a world of opportunities at the LCBO… Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO. We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation. Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted. The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application. When you click “Apply with LinkedIn” you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities. If you have any questions concerning the LCBO’s collection and use of personal information, please contact the Freedom of Information and Privacy Office. Work Hours: 36.25 Union / Non-Union: Non-Union Job Posting End Date: April 23, 2026 The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join Us as a Clinical Trial Coordinator – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years. As part of our global team, you’ll have the opportunity to provide administrative and technical support to the Project Team. As a Clinical Trial Coord, you'll support audit readiness by ensuring files are reviewed according to the schedule detailed in the organization's SOP and department guidance document. You will provide administrative support for site activation activities and aid in the development of the critical path for site activation within assigned projects to support rapid site activations. Representing CRG personnel, you may utilize local knowledge, organization systems, external site lists, and sponsor directives to develop and review site lists that are suitable for the strategic needs of feasibility activities and to provide local input into the site tiering process. Additionally, you may act as a buddy during the onboarding phase and provide training to new staff as needed. What You’ll Do: • According to the specific role (Central or Local), coordinates, oversees and completes functions on assigned trial(s) activities as detailed on the task matrix. • Performs department, Internal, Country and Investigator file reviews as assigned, and documents findings in appropriate system(s). • Ensures allocated tasks are performed on time, within budget and to a high-quality standard. Proactively communicates any risks to project leads. • Provides system support (i.e., Activate & eTMF) and ensures system databases are always current. • Performs administrative tasks on assigned trials, including, but not limited to, timely processing of documents sent to Client (e)TMF as assigned, performing (e)TMF reviews, distributing mass mailings and communications as needed, providing documents and reports to internal team members. • Analyzes and reconciles study metrics and findings reports. Assists with clarification and resolution of findings related to site documentation. • Assists with coordination, compilation and distribution of Investigator Site File (ISF) and Pharmacy binder materials and non-clinical study supplies to sites. • Assists with study-specific translation materials and translation QC upon request. • Maintains knowledge of and understands SOPs, client SOPs/directives, and current regulatory guidelines as applicable to services provided. • Where applicable, conducts on-site feasibility visits (Asia Pac only). • May support scheduling of client and/or internal meetings. • May review and track of local regulatory documents. • May provide system support (i.e., Activate & eTMF). May support RBM activities. • May support the maintenance of study specific documentation and systems, including, but not limited to, study team lists, tracking of project specific training requirements, system access management and tracking of project level activity plans in appropriate system(s). • Transmits documents to client and centralized IRB/IEC. • Maintains vendor trackers. • Supports start-up team in Regulatory submissions. • Works directly with sites to obtain documents related to site selection. • Assists the project team with the preparation of regulatory compliance review packages. • Provides support as needed to coordinate with internal departments, ensuring site start-up activities within the site activation critical path are aligned. • May complete the ‘Site Interest Plan’ in CTMS and collection and delivery of associated documents from investigators and site personnel. • Documents in real time all communication, attempts an follow up associated with site contact and survey responses. • Supports the review of survey data to ensure responses are logical, complete and reflective of the question asked. • Works in collaboration with teammates to achieve targeted deadlines for assigned projects. Communicate with the team and appropriate clinical personnel regarding site issues and risks. • Ensures an efficient, effective plan is in place for site contact and follow up. Ensure compliance with the plan and escalate concerns/non-compliance to management. • May act as the local expert regarding site capacity and experience. Work with key local personnel to gather knowledge base and recommend additional sites. Harness this knowledge base when performing local tiering of sites. • Liaises with Global Investigator Services to resolve investigator queries in real time and maintain ‘accounts and contact’ information. • Contributes to the development and roll-out of global strategic feasibility processes and best practices. • Trains new personnel in processes and systems. • Utilizes local knowledge to contribute to the identification and development of new sites. Education and Experience Requirements: • High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification. • Bachelor's degree preferred. • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 1 year). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: • Ability to work in a team or independently as required • Good organizational skills and strong attention to detail, with proven ability to handle multiple tasks efficiently and effectively • Demonstrated ability to effectively analyze project-specific data/systems to ensure accuracy and efficiency • Strong customer focus • Flexibility to reprioritize workload to meet changing project timelines • Demonstrated ability to attain and maintain a good working knowledge of applicable Country Regulations, ICH Good Clinical Practices, and organization/Client SOPs and WPDs for all non-clinical/clinical aspects of project implementation, execution and closeout • Good English language and grammar skills and proficient local language skills as needed • Good computer skills, proficient in MS Office (Word, Excel, and PowerPoint) and ability to obtain knowledge and master all clinical trial database systems • Ability to successfully complete the organizations clinical training program • Self-motivated, positive attitude and good interpersonal skills • Effective oral and written communication skills • Good interpersonal skills • Essential judgment and decision-making skills • Capable of accurately following project work instructions • Good negotiation skills • Independent thinker • Ability to manage risk and perform risk escalation appropriately Working Conditions and Environment: • Work is performed in an office/ laboratory/clinical/ and/or home office environment with exposure to electrical office equipment. • Occasional drives to site locations. Potential Occasional travel required.