Role Description The Recruiting Operations Coordinator supports the execution of key recruiting processes, with a primary focus on offer coordination, reporting support, and operational activities across the hiring lifecycle. This role partners closely with Recruiting and Human Resources to ensure a consistent, accurate, and efficient candidate experience. This position is ideal for an early-career professional with experience in HR or recruiting operations who is detail-oriented, process-driven, and comfortable managing multiple priorities in a fast-paced environment. - Support the administration of the offer process, including drafting, coordinating, and tracking offer letters in partnership with Recruiting and Human Resources, ensuring accuracy, timeliness, and adherence to internal guidelines. - Manage and execute the employee referral workflow, including intake, tracking, routing referrals to appropriate recruiters, and maintaining accurate documentation within internal systems (e.g., SharePoint) in alignment with established processes. - Coordinate and track requisition approvals, ensuring all required approvals are completed accurately and in a timely manner prior to job posting and throughout the hiring lifecycle. - Perform job posting audits across internal systems and external job boards, ensuring postings are accurate, compliant, properly formatted, and aligned with organizational standards. - Assist in managing candidate transitions from selection through offer acceptance and onboarding coordination, helping ensure a smooth and professional candidate experience. - Maintain accurate and up-to-date records within the Applicant Tracking System (ATS), ensuring all candidate and requisition activity is properly documented. - Support the preparation, validation, and distribution of recruiting reports and metrics, including pipeline activity, time-to-fill, and offer tracking, and fulfill ad hoc reporting requests from Recruiting Leadership. - Assist with job posting management across internal systems and external job boards, ensuring positions are accurately represented and aligned with recruiting priorities. - Provide operational support across recruiting workflows, including process tracking, coordination of activities, and follow-up on outstanding items. - Contribute to the maintenance and organization of recruiting documentation, including standard operating procedures (SOPs), templates, and process guides. - Partner with Recruiting Operations team members to support ongoing process improvements and operational initiatives. - Respond to requests from Recruiting Leadership and team members, supporting ad hoc projects and operational needs as required. Qualifications - 3+ years of experience in HR, recruiting coordination, or a related operational support role OR a Bachelor’s degree with at least 1 year of relevant experience supporting HR, recruiting, or structured operational workflows. - Hands-on experience supporting or coordinating offer processes, onboarding workflows, or HR-driven approvals (e.g., requisition approvals). - Experience managing or supporting structured workflows (e.g., referrals, approvals, or similar operational processes). - Strong organizational skills with the ability to manage multiple priorities and meet deadlines. - High attention to detail with a focus on accuracy, data integrity, and process compliance. - Experience working with an Applicant Tracking System (e.g. ADP, Workday, iCIMS, Taleo, Greenhouse). - Proficiency with Microsoft Office Suite (Excel, Word, Outlook), with ability to support reporting and data tracking. - Strong written and verbal communication skills, with the ability to interact professionally with internal stakeholders. - Ability to work independently while also collaborating effectively within a team environment. Benefits - Hourly Rate Range: $24.04 - $28.85

• Lead, mentor, and manage a team of recruiters across multiple markets • Set performance targets and monitor team KPIs (e.g., time-to-fill, conversion rates, pipeline health) • Own end-to-end recruitment processes for assigned regions and roles • Manage high-volume (mass hiring) and BPO recruitment campaigns • Ensure efficient candidate funnel management from sourcing to onboarding • Analyze hiring markets across Europe, particularly Ukraine • Develop hiring strategies based on talent availability and business demand • Estimate hiring capacity and forecast workforce needs • Track and analyze recruitment metrics (e.g., sourcing channels, conversion ratios, hiring velocity) • Partner with hiring managers and leadership on hiring needs and timelines • Align recruitment strategy with business goals

This is a remote position. SOBRE LAYER7 En Layer7 estamos construyendo tecnología en hiperescala, donde cada decisión de ingeniería impacta a millones de usuarios y a las operaciones críticas de bancos, retailers y grandes empresas. Somos más de 100 profesionales apasionados enfrentando problemas de alta complejidad técnica: desde sistemas distribuidos resilientes hasta plataformas capaces de procesar miles de millones de interacciones al año. Aquí cultivamos una cultura de alto rendimiento, curiosidad técnica y camaradería real, con espacio para crecer, aprender y mantener un balance sano entre vida personal y profesional. Si disfrutas resolver problemas difíciles, diseñar sistemas que escalan sin límites y atreverte a innovar con impacto, este es tu lugar. Como practicante de procesos vas a apoyar en la gestión y optimización de los procesos, contribuyendo a la identificación de oportunidades de mejora, la implementación de soluciones y asegurar la correcta ejecución de actividades y procesos mediante el monitoreo continuo. Participar en proyectos o iniciativas de mejora continua, incluyendo la implementación de metodologías de gestión de procesos, automatización de tareas y optimización de flujos de trabajo. Además, realizar el monitoreo de actividades clave para garantizar el desempeño eficiente de los procesos. Algunas de tus funciones principales seran: - Monitorear el tablero de Solicitudes ABC y Administrativas en Monday: Supervisar diariamente las solicitudes registradas en el tablero, asegurando que las automatizaciones funcionen correctamente y que los registros sean precisos y completos. Identificar posibles fallos o áreas de mejora en el flujo de trabajo dentro de la plataforma. - Asignar y verificar identificadores clave de clientes: En colaboración con el Analista de Procesos, registrar y validar los ID_BG y nombres de clientes en el tablero de Monday y otros sistemas relacionados, asegurando la consistencia y exactitud de los datos en todas las plataformas operativas. Identificar errores o inconsistencias en los registros, reportarlos oportunamente y trabajar con las áreas correspondientes para implementar las correcciones necesarias. - Revisar y validar fechas de inicio de operación: En conjunto con el Analista de Procesos, asegurar que las fechas de inicio de operación de los clientes estén correctamente registradas en los sistemas operativos. Validar esta información con los Ejecutivos de Cuenta Comercial y reportar cualquier inconsistencia para su corrección oportuna. - Documentación de procesos: Asistir en la identificación, análisis y documentación de procesos, generando como resultado diagramas de flujo y procedimientos que representen los procesos de manera clara y estructurada. - Garantizar la organización de la documentación: Organizar y mantener actualizadas las carpetas digitales de los procesos, asegurando que sean accesibles para los equipos y cumplan con los estándares necesarios. - Mantener y organizar la documentación de procesos: Asegurar que los documentos, manuales y carpetas relacionadas con los procesos estén actualizados, reflejen las prácticas actuales y cuenten con un control de cambios adecuado. Garantizar que la documentación, tanto digital como física, esté organizada, sea accesible para los equipos y cumpla con los estándares establecidos. - Colaborar en la optimización y análisis de procesos: Identificación de oportunidades de mejora en los procesos, proponiendo e implementando soluciones que optimicen su eficiencia y efectividad. Apoyar en la recolección, análisis y monitoreo de datos clave para evaluar el rendimiento de los procesos. - Contribuir a la identificación de riesgos: Participar en la evaluación de riesgos asociados a los procesos documentados, sugiriendo medidas preventivas y correctivas para mejorar la eficiencia operativa. ¡Queremos que formes parte de nuestro talentoso y ambicioso equipo de profesionales! Requirements - Estudiante de licenciaturas relacionadas con ingeniería industrial, administración, ingeniería en sistemas computacionales, tecnologías de la información o carreras afines que incluyan conocimientos en procesos y análisis de datos. - Conocimientos básicos en metodologías de gestión de procesos, como Six Sigma, Lean, BPM (Business Process Management) u otras. - Manejo de Microsoft Office. - Conocimientos básicos en análisis de datos. - Habilidades analíticas para el análisis y evaluación de los procesos. - Buena comunicación oral y escrita. - ​Capacidad para trabajar de manera autónoma y colaborativa. Benefits - Empleo 100% remoto - Apoyo económico - Oportunidad de aprendizaje - Excelente ambiente laboral

Please Note: Internal Employees, please access the Jobs Hub in Workday to apply for the position. ABOUT US University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning.​ With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world. This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin. Employees must be available for collaboration during core hours from 10am to 3pm (PST). ABOUT THE ROLE ​​The Associate Dean of the School of Education supports the Dean in advancing the vision, mission, and strategic plan of the institution. The Associate Dean plays a pivotal role in the operational leadership and administration of the school, assisting in the management of academic programs, accreditation readiness, faculty management, student engagement, and other operational activities. Working collaboratively with the Dean and other members of the leadership team, the Associate Dean promotes a culture of excellence, continuous improvement, and innovation. This position serves as a key representative of the School of Education within the institution and contributes to its engagement with external partners at the local, state, and national levels.​ TYPE OF SUPERVISION: Receive ​general direction​ from the ​Dean of Education​. ​​General Direction — indicates that the incumbent receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain them. Generally, the incumbent is in charge of an area of work and typically formulates policy for this area but does not necessarily have final authority for approving policy.​ POSITION DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS: Curriculum Oversight - Implement curriculum revisions approved through university governance by coordinating with program directors and faculty to launch, modify or phase out programs and courses - Coordinate faculty contributions to course content and incorporate feedback from students and external partners (employers, community organizations, professional practitioners) to update and improve the curriculum - Review, approve, and maintain catalog content for School programs and courses to ensure accuracy, clarity, and alignment with approved curricula - Support program and accreditation review activities by monitoring compliance with regulatory and accreditation standards, coordinating assessment of programs and courses, and documenting findings for continuous improvement - Oversee ongoing review of program and course portfolios by managing review cycles, monitoring alignment with learning outcomes, incorporating elements that advance program development (such as certifications, experiential learning, and microcredentials), and recommending course revisions or inactivations as needed - Advance academic quality by promoting consistent instruction and evaluation practices Faculty and Staff Oversight - Support faculty staffing plans by recruiting and onboarding new faculty and addressing upcoming staffing changes, evaluating faculty performance, and making recommendations for promotions and reappointments - Manage faculty workload plans and in‑year adjustments to ensure adequate program and course coverage within School - Supervise faculty directors, faculty and/or support staff, overseeing teaching quality, performance, and peer‑mentoring structures - Promote faculty growth by coordinating relevant professional development opportunities and fostering faculty engagement and a strong sense of academic community - Foster an inclusive, student‑centered learning environment by ensuring faculty comply with accessibility and policies impacting learner needs Academic Administration - Maintain open communication and coordinate the flow of key academic and operational information across schools, faculty, staff, and support units - Coordinate academic program operations by managing course scheduling and program documents, monitoring program performance, and collaborating with academic leaders to ensure aligned, high‑quality curricula - Ensure consistent implementation of academic policies and manage complex student issues, including escalations, appeals, and concerns, in collaboration with relevant university partners - Represent the School on internal committees and at relevant professional associations, regulatory bodies, and accrediting agencies, as requested by the Dean - Use data analytics to monitor key program and student success metrics, and apply findings to guide strategic improvements and reporting - Use technology, including university approved AI tools, to enhance teaching, learning, and academic operations Fiscal Management - Assist the Dean in managing School's fiscal affairs, including approval of faculty and staff expenses such as travel and professional development funds - Provide input on budget planning, forecasting, and resource allocation Outreach - Develop and maintain external partnerships and representations that promote the School’s programs and support its strategic goals - Collaborate with internal stakeholders to align outreach, communications, and program materials with the School’s strategic goals Other - Perform other duties, as assigned by Dean POSITION SPECIFICATIONS AND REQUIREMENTS: EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES: - ​​ Requires a master’s degree from an accredited institution in education or a closely related field. A terminal degree (e.g., Ed.D. or Ph.D.) is preferred. - ​A minimum of five years of exemplary online teaching experience in higher education - ​A minimum of three years of experience in online program and course development - ​A minimum of three years of experience in the administration of online higher education programs (e.g., service in program or curriculum leadership, committee or governance roles, or faculty supervision/coordination) - ​Experience working effectively with non-traditional and adult learners​ ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: - ​​Strong leadership and management skills, with the ability to guide teams, drive execution, and foster a culture of accountability, collaboration, and continuous improvement. - ​Strong strategic and operational capabilities in designing, implementing, and evaluating online academic initiatives across the academic life cycle (e.g., curriculum, faculty, students, assessment, accreditation, and quality). - ​Excellent communication and interpersonal skills, with the ability to build effective relationships across distributed academic, operational, and enterprise stakeholders. - ​Knowledge of online and hybrid learning modalities, learning technologies. and emerging trends that enhance teaching, learning, and student engagement. - ​Proficiency with data-informed decision-making, including interpreting academic and operational metrics to diagnose issues, identify trends, and improve outcomes. - ​Understanding of accreditation, assessment, and academic policy frameworks relevant to programs, with the ability to ensure compliance and alignment. - ​Commitment to fostering equitable, inclusive, student-centered learning environments that value diverse backgrounds and lived experiences. - ​Professional disposition characterized by emotional intelligence, discretion, resilience, and a growth mindset.​ Machines, Tools, Equipment, Electronic Devices and Software: ​​Microsoft Office Suite, video conferencing platforms (such as Zoom, Microsoft Teams), Learning Management Systems (such as Brightspace, Blackboard) and other typical enterprise-type software used in educational organizations (such as Banner, Workday).​​ Contact with Students: ​Frequent​ Contact with Faculty and/or Staff: ​Frequent​ Contact with Community and Vendors: ​Occasional​ SPECIAL REQUIREMENTS: Position may be required to work flexible hours particularly given the need to support students’ or stakeholders’ extended hours of operation and may require occasional weekend and/or evening work. Applicants for this position are subject to a background check and a criminal history review. The hiring range for this position is $111,000 - $122,000 annually. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members. BENEFITS AND PERKS At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits: - Health: Medical, dental, and vision coverage with spending account options. - Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break. - Financial Security: Life, disability, accident, legal, identity protection, and student debt support. - Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution! - Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer. - Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs. Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law. Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.