Role Description The Lead, Data Operations – Local TV Domain Expert will play a critical role in shaping and operationalizing VideoAmp's local measurement capabilities. This role owns the design, execution, and quality assurance of complex local TV workflows, supporting emerging opportunities in local station-level measurement and unwired aggregation. This is a hands-on, domain-driven role sitting at the intersection of Data Operations, Data Science, Product, and Engineering. The ideal candidate brings deep experience in local broadcast data — including affiliate structures, as-run logs, and station-level variability — and can translate that knowledge into scalable operational processes. This role will be central to evaluating and enabling new local measurement capabilities, including affiliate roll-ups, log-level integrations, and near currency-grade outputs. What You'll Do - Own end-to-end operational design and execution for local TV measurement workflows, including station-level data, affiliate roll-ups, and market-specific nuances. - Define and implement QA frameworks for local data, including anomaly detection, gap identification (e.g. missing affiliates), and reconciliation of logs and schedules. - Partner with Product and Data Science to translate ambiguous local measurement requirements into operational workflows and data specifications. - Evaluate feasibility and operational impact of local measurement capabilities across different tiers (e.g. baseline, unwired aggregation, log-level integration). - Lead ingestion and validation strategies for local data sources, including as-run logs, affiliate broadcast schedules, and third-party integrations (e.g. WideOrbit, Strata). - Identify and resolve edge cases related to local market variability, including timezone differences, affiliate deviations, and inconsistent metadata across markets. - Support development of data delivery mechanisms such as Snowflake shares and clean room integrations for local datasets. - Serve as a domain expert and escalation point for local data issues, providing clear root cause analysis and prevention strategies. - Contribute to automation and tooling efforts to support QA, monitoring, and operational scalability of local workflows. - Partner with cross-functional teams including Revenue and Client Services to ensure operational readiness and credibility with external partners. Qualifications - 7+ years of experience in Data Operations, Data Engineering, Analytics, Account Management, or related roles, with strong exposure to local TV or broadcast measurement. - Deep familiarity with local broadcast ecosystems, including affiliates, station-level reporting, and market structures. - Experience working with as-run logs, broadcast schedules, or ad verification datasets. - Familiarity with media measurement concepts such as ratings, reach, frequency, and demographic segmentation. - Experience working cross-functionally with Product, Engineering, and Data Science teams. - Strong problem-solving skills with a focus on system-level thinking and long-term solutions. - Ability to operate effectively in ambiguous environments with evolving requirements. - Clear communicator who can translate complex operational issues into actionable insights for both technical and non-technical stakeholders. - Experience designing or supporting QA frameworks for complex data pipelines, including anomaly detection and reconciliation. - Strong SQL proficiency and experience working in large-scale data environments preferred (e.g. Snowflake or similar). Compensation & Benefits - Base Salary: $184,000 – $215,000 (commensurate with experience) - Equity participation included - Discretionary & flexible PTO + Spring, Summer & Winter company breaks - Inclusive and comprehensive medical, dental & vision - 401(k) with matching · HSA & FSA - Paid Maternity & Parental Leave for all family additions - Cell phone & wifi reimbursement · Commuter benefits Our Values - One VideoAmp: We win together. We operate as one team, prioritizing shared success over individual wins. - Own the Outcome: Accountability + Empowerment. We take full responsibility for results, not just tasks. - Raise the Bar: Quality · Trust · Excellence. We hold ourselves and each other to a high standard.

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values - Belonging: We cultivate a space where everyone can show up as their authentic self. - Empathy: We seek out diverse perspectives and listen to learn without judgment. - Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. - One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. ROLE OVERVIEW The Intake Coordinator plays a vital role in assisting new patients to establish care with a LifeStance provider. This position is responsible for scheduling initial assessments, collecting necessary demographic, verifying insurance eligibility, and managing referrals and clinical history to appropriately match patients with the most suitable providers. The Intake Coordinator facilitates the initial stages of client engagement and must possess excellent interpersonal skills. Hours: Between the hours of operation of 8:00 am - 5:30 pm CST Monday - Friday Compensation: $20/hour RESPONSIBILITIES Intake Department Interactions: - Efficiently handle communications via phone (inbound and outbound), email, voicemail, faxes, and chat. - Identify and communicate patient trends and feedback, including scheduling barriers to Intake. - Interact with Practice Operations team as necessary to ensure proper patient matching. New Patient Assistance: - Conduct thorough intake assessments to understand patient needs and match them with the most appropriate provider. - Schedule initial appointments promptly and accurately with detail outlining patients’ needs including talk therapy and/or medication management. - Collect patient insurance information and run eligibility ensuring in-network benefits for matched provider. - Obtain and verify patient clinical history, demographic details, insurance information, and eligibility. - Collect credit card for file and maintain compliance. - Assist new patients with portal setup and new patient paperwork. - Process and manage referral paperwork efficiently. Other: - Ensure all patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system. - Proactively contact referral source, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior authorizations. - Contact existing patients to initiate new services based on internal and external referrals. - Assist new patient with any questions regarding new patient appointments or referrals. - Professionally and calmly assist with incoming emergency calls as appropriate and follow crisis call protocols. - Perform additional tasks and responsibilities as assigned by management to support the overall efficiency of the intake department. - Adhere to all relevant policies, regulations, and compliance standards throughout the intake process including HIPAA and PCI. COMPETENCIES & SKILLS - Adaptability: Quickly learn and adapt to the intake department’s processes and technology, including Electronic Health Record (EHR) systems, appointment scheduling tools, and contact center systems. - Communication Skills: Strong verbal and written communication skills to interact effectively with patients, providers, and referral sources. - Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously. - Customer Service: A patient-centric approach with a strong commitment to providing exceptional customer service. empathy and compassion. - Problem-Solving: Ability to handle complex situations and make informed decisions to resolve issues efficiently. - Detailed Oriented: Demonstrates meticulous attention to detail, ensuring accuracy and completeness in all tasks. - Team Player: Collaborative attitude with the ability to work well in a team-oriented environment. SKILLS & EXPERIENCE - High school diploma or equivalent required; Bachelor's degree preferred. - 2+ years of experience in a contact center environment and/or healthcare environment. - Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email. - Prior experience working with Electronic Health Record systems (EHRs), preferred. - Clear understanding of insurance-related terminology. - Fluency in English is required; fluency in Spanish preferred. - Quiet, distraction free, dedicated HIPAA compliant workspace in your remote office with high-speed hard-wired internet access. - Must be able to multi-task and prioritize work in a fast-paced work environment. PHYSICAL REQUIREMENTS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. #LI-LR1 LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.

Major Responsibilities - Assist in working with and onboarding transportation partners, managing the daily trips and assisting parents and districts to take care of their needs ​ - Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development​ - Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers​ - Acquire and manage staff equipment and any items required to perform trips (i.e: driver/staff badges, business cards, etc.)​ - Monitor any new legislations affecting alternative student transportation. Assist team with implementing new legislations. - Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development.​ - Will be required to assist in finding, onboarding, and developing ongoing relationships with local and national transportation providers. ​ - During school year startup, it will be required to communicate and negotiate proposed routes with local service providers. ​ - Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers. ​ - Responsible for overseeing and ensuring that accounts are running efficiently, and customer service levels are managed to client expectations. ​ - Oversee vehicle maintenance and compliance along with managing a large driver and transportation partner pool. ​ - Work in collaboration with internal departments to execute reports and programs to improve service quality, reduce costs, and increase service productivity.​ - Maintain a safe and efficient environment for our passengers, contractors, and non-riding public by managing regulatory and client policies and procedures.​ - Follow all First Student policies and procedures while providing the best customers service to our clients. ​ - Use effective industry skills and abilities to support and grow daily transportation operations.​ - Must be able to learn and utilize technical skills to create reports, SOP’s, and assist in formulating standard practices within FirstAlt. ​ - Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management. ​ Physical Requirements and Working Conditions Salary - $55,000 - $65,000 Disclaimer Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

• Execute Clear to Build and Clear to Launch processes and Standard Work to transport, track, and ensure parts are delivered across the global supply chain • Identify and surface emerging international and domestic delivery issues • Create and implement bespoke logistics solutions to meet expedited transportation requirements within a complex global network • Manage and oversee customs-related requirements for international shipments • Lead cross-functional projects to ensure optimal internal processes for global supply chain fulfillment • Develop relationships across the business to gain visibility to plans requiring logistics strategy • Leverage supplier metrics to develop and implement process improvements aimed at reducing shipment processing cycle time • Collaborate with Customs and Transportation Operations to identify cost savings projects