DEADLINE FOR APPLICATIONS 15 April 2026-23:59-GMT+01:00 Central European Time (Rome) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? - WFP is a 2020 Nobel Peace Prize Laureate. - WFP offers a highly inclusive, diverse, and multicultural working environment. - WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. - A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. - We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). Job Title : Digital Solutions Officer Type of Contract: CST I Unit/Division: TEC Development and Delivery Branch (TECD) Duty Station (City, Country): Remote Duration: 31 December 2026 ORGANISATIONAL CONTEXT Assisting more than 100 million people in over 80 countries each year, the World Food Programme (WFP) is the leading humanitarian food security organisation - saving and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience. To achieve its mandate, WFP must ensure that it reaches the right people and that it manages its relationship with those individuals and their communities in a responsible, accountable, and effective manner. Within the TEC Division, the CRM Competence Centre (CRM CC) works to define, develop and deliver guidance, tools, standards, and capabilities to support functions and COs in implementing case management mechanisms that meet WFP’s CRM needs to include Community Feedback Mechanisms (CFM) assurance standards and Minimum Monitoring Requirements for Process Monitoring (PM). In particular, the team focuses on: 1.Developing, and maintaining the CFM and PM standardization package that provides guidance, tools, and template in support of the operationalization of Monitoring & Feedback standards throughout the organization. 2.Support in-person or remote preparedness and emergency missions to set up robust CFMs and PM case management systems, able to respond to shocks. 3.Monitor and report on CFM’s and PM case management performance at the corporate level. 4.Systematising the collection, management, mixed-method analysis, and presentation of CFM and PM data with a focus on utilization to achieve improved people-centred programming. 5.Developing, implementing, and maintaining a digital solution package to support the intake, actioning, and resolution of CFM and PM cases. 6.Onboarding COs to the standard CFM and PM digital solutions to ensure harmonization of information and technical support. 7.Within the global assurance project, provide technical support in strengthening 31 high-risk CO’s CFMs and PM case management in line with CFM assurance standards and PM Minimum Monitoring Requirements. 8.Support all WFP CO’s with T1 beneficiaries to implement, scale up, or strengthen CFMs and PM case management that meet WFP assurance standards. JOB PURPOSE Within the TEC CRM CC and under the direct supervision of its coordinator, the incumbent will provide support to COs, regional offices, and relevant HQ units in implementing/utilising SugarCRM and additional monitoring and feedback related digital solutions. The incumbent will liaise closely with COs and prioritize as needed to ensure relevant and timely technical support is provided to COs. They will collaborate closely with the SugarCRM official vendor for streamlining the licensing process and providing adequate and timely troubleshooting, development, and configuration support to all WFP offices, including deployments to emergency and non-emergency contexts for system set-up and system updates. The incumbent will support the digital solutions manager in updating unit’s digital roadmap and development and support identification and implementation of a suite of technological tools to enhance functionality of the corporate monitoring and feedback systems in all WFP offices. They will ensure full integration of their output with corporate data systems and overall WFP data strategy. The incumbent will be home-based with travel to regional bureaux and country offices as required, including travel to hardship duty stations. The incumbent is expected to spend up to 40% of their time deployed to support regional bureaux and/or countries. KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority): General digital support 1. Support the development/collection of programme requirements for effective operation of SugarCRM, systems, translate into IT solution requirements, and ensure appropriate implementation of them across WFP COs. 2. Engage with COs to integrate their monitoring & feedback requirements for intake forms and process automation with corporate digital standards, in both CO onboarding and mature digital contexts. 3. Maximise the value of SugarCRM as a monitoring and feedback database and case management tool and ensure requirements including end-user needs and constraints are incorporated in the product and service/support package. 4. Contribute to the SugarCRM Product Roadmap outlining the evolution of adopted IT solutions ensuring it remains aligned with the relevant Digital Business Roadmap and/or Country Strategic Plan. 5. Collaborate with implementation teams and relevant technical specialists to determine activities for the successful delivery, roll-out, use, governance, and maintenance of SugarCRM and other adopted, CFM IT solutions. 6. Provide roll out and adoption support including change management activities as required, and organising support and end-user training for SugarCRM. 7. Collect standards and provide technical and implementation support for development and implementation of various APIs with SugarCRM. 8. Cooperate with related audits, Technology Division reviews and with implementation of extraordinary measures to promptly address any technical concerns. 9. Track, update, and maintain SugarCRM budget (including support & maintenance costs) 10. Review the licensing process and explore/identify solutions for streamlining and improving efficiency of the process. 11. Develop a CO service-package and SOP for SugarCRM. 12. Develop and maintain a WFP SugarCRM FAQ document. Cross-Cutting 1.Support the digital solutions manager in identifying and developing a package of Monitoring & Feedback digital solutions. 2.Provide support to the CRM CC manager in mapping relevant internal TEC processes (such as DAB) and ensure systematic inclusion of the businesses in the process. 3.Perform any other relevant and reasonable duties as required. 4.Contribute to the development of a CFM in-emergencies digital solutions package (including, but not limited to SugarCRM) and carry out full range of field-implementation/deployment of the solution as needed. Other 5.Provide other relevant support as required. REQUIRED AND DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE: 1.Five years of progressively responsible professional experience in computer science, software development and management or related field is required. Experience in product management in humanitarian organisations strongly preferred. 2.In-depth knowledge and proficiency with product management (vision and product strategy), product backlog management (analyse, create, refine, and prioritise product backlog items), Agile Scrum and mainstream software design & development methodologies required. 3.Familiarity with SugarCRM and/or other CRM technologies is preferred 4.Knowledge of personal data privacy and protection required. 5.Experience with business process automation in an enterprise environment 6.Experience deploying in enterprise production environments is required. 7.Ability to work with a diverse population of people of different national and cultural backgrounds, particularly valuing respectfulness and inclusively leveraging everyone's talents is required. 8.Technical fluency in the use of basic WFP corporate tools for the management of data (Microsoft Office Suite, Tableau) and familiarity with SugarCRM and/or other third-party or custom tools for the centralised management of beneficiary data required. 9.Strong customer empathy and a passion for building great user experiences across web and mobile devices required. 10.Experience with multi-vendor project and delivery coordination and management is strongly desired. 11.Experience developing/implementing CRM solutions in humanitarian settings is strongly preferred. 12.Strong customer empathy and a passion for building great user experiences across web and mobile devices. 13.Knowledge of WFP data management processes strongly preferred. STANDARD MINIMUM ACADEMIC QUALIFICATIONS: Education: University degree in computer science, mathematics, software engineering, information sciences or related field. Language: Fluency (level C) in English language is required. Knowledge additional official UN language (Arabic, Chinese, French, Russian, and Spanish) or Portuguese (one of WFP’s working languages) is an asset. WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION - All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel. - We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application. - If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply. - At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process. - Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

• Prospect new clients and manage ongoing relationships with existing clients, providing appropriate solutions across all aspects • Prospect and retain clients within your assigned portfolio • Keep clients in your portfolio active through monthly or every-two-month visits according to promotional needs • Stay up to date with technologies and therapies for renal patients

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. What You’ll Do - Advise and arrange travel for corporate business customers (both individuals and groups) - Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services - Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations - Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided - Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements - Use positive telephone service techniques and act on special customer requests - Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels ​​We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We’re Looking For - Passion for excellence in client service, including proactive anticipation of needs - Native Sabre GDS expertise - Professional communication (written and verbal) - Attention to detail - Act with integrity, and look after personal traveler information - Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) - Resolving customer issues quickly and independently / with supplier - Teamwork and openness to feedback ​ Location United States The US national base salary range for this position is from $39 200,00 - $72 800,00 The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. - Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. - Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. - Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. - And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

The Clinical Consultant II is responsible for acting as the clinical expert while leading the implementation of WellSky solutions for clients. The scope of this job includes bridging the gap between clinical workflows and solution functionality to ensure successful deployment, customization, and adoption of the solution. This opening is with our Post-Acute Care Facilities Professional Services team. If the details below sound like you, we invite you to apply today and join us in shaping the future of healthcare! Key Responsibilities: - Collaborate with project teams to complete implementation tasks, including gathering requirements, analyzing clinical workflows, and identification of workflow challenges. - Engage with providers to review requests and offer recommendations based on proficient knowledge of clinical workflows that will ultimately enhance patient care, treatment plans, and health outcomes. - Provide hands-on training to designated clients while guiding them through the solution's functionalities and features to increase proficiency in utilization. - Use industry compliance knowledge and follow established practices and guidelines to ensure the implementation of clinical solutions complies with regulations and standards. - Review a variety of factors for solution configurations, understand solution functionalities, and troubleshoot technical issues to offer consultation and support. - Perform other job duties as assigned. Required Qualifications: - Bachelor's Degree or equivalent work experience - At least 2-4 years relevant work experience - Demonstrated ability to effectively transfer knowledge in workplace, classroom, or other instructional environments. - Strong understanding of accreditation requirements and applicable industry standards - Ability to assess clinical workflows and integrate best practices into project deliverables. Preferred Qualifications: - Clinical license preferred to support deeper clinical workflow insight and client engagement Job Expectations: - Willing to travel up to 50% based on business needs - Willing to work additional or irregular hours as needed - Must work in accordance with applicable security policies and procedures to safeguard company and client information - Must be able to sit and view a computer screen for extended periods of time WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference. WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace. Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates. Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky: - Excellent medical with Rx, dental, and vision benefits - Mental Health support through EAP - Generous paid time off, plus 13 paid holidays - 100% vested 401(K) retirement plans - Educational assistance up to $2500 per year