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NMLS3029
Operations Manager – Eastern Region
Location
Ohio
Posted
127 days ago
Salary
$65K - $73K / year
Seniority
Senior
Job Description
Operations Manager – Eastern Region
CrossCountry Mortgage, LLC
• Serve as a liaison between Sales and Operations to support efficient file flow and contribute to the improvement of regional processes and workflows. • Support load balancing and assist with managing processor and LOA pipelines to maintain efficient workflow distribution. • Proactively identify and resolve issues before they escalate. • Interpret and apply mortgage guidelines accurately. • Support deal structuring by reviewing income calculations and assisting with problem-solving and collaborative solution development. • Monitor tasks, maintain consistent follow-up, and ensure pipeline activities are completed accurately and on schedule. • Assist in de-escalating conflicts and facilitate solutions that support positive outcomes for all parties involved.
Job Requirements
- Experience in a mortgage operations, processing, underwriting, or sales support role.
- Experience working effectively across Sales and Operations teams to support aligned goals and seamless collaboration.
- Advanced knowledge of underwriting and mortgage guidelines, including agency requirements, investor overlays, non-QM programs, and internal policies.
- Comfortable collaborating with cross-functional teams.
- Skilled in maintaining attention to detail, task management, and organization.
- Skilled in resolving conflicts and managing challenging situations with professionalism.
- Skilled in communicating clearly, calmly, and effectively across departments.
- Skilled in problem solving, applying critical and independent thinking to support sound decision-making.
Benefits
- medical, dental, vision
- 401K
- company-provided short-term disability
- employee assistance program
- wellness program
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