For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. The UX Research (UXR) Team leads critical research efforts at Smartsheet. Our goal is to empower our Product Design partners with the insights they need to make well-informed design decisions. We also use our insights and perspective to inform cross-functional product development and alignment. We're a highly motivated, detail-oriented group with a passion for products, people, and bigger-picture insights. Researchers at Smartsheet come from a diverse range of traditional and non-traditional backgrounds. We apply a wide range of research methodologies, human-centered design practices, and principles of human cognition to create engaging, valuable, and intuitive user experiences for our customers. As a member of the User Experience team, you'll shape the future of work. This full-time position reports to the UX Manager and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: - Drive Strategic Impact: Impact the product at the feature level while broadening influence by applying insights holistically across an entire experience and pillar. - Execute End-to-End Research: Identify tasks and activities without guidance, and work with the team to prioritize research questions and create a research roadmap. Adapt research methodologies, shifting effectively between rapid, 'scrappy' approaches and comprehensive, in-depth studies, as necessitated by the specific research questions. - Uplevel Insights: Provide recommendations that increase the knowledge of the team beyond a single project, moving from tactical to strategic insights. - Influence Strategy: With guidance, start to influence product priority and strategy in addition to near-term design and product improvements. - Apply Appropriate Methodologies: Use multiple generative and evaluative research methods to answer product and design questions, while articulating the limitations of different methodologies. - Leverage Quantitative Data: Utilize descriptive and inferential statistics to analyze behavioral and survey data, identifying significant trends and patterns that inform product decisions and measure user sentiment at scale. - Collaborate and Lead: Proactively establish yourself as the go-to research person for your product team and develop positive, trust-based relationships with partners. - Drive Business Intuition: Contribute to the team's overall customer intuition and leverage competitive insights to propose features that enhance the product's edge. You Have: - Proven Research Experience: 3-5 years of experience in UX research or a related field. - Methodological Expertise: Experience with multiple generative and evaluative methods and the ability to draw appropriate conclusions from varied data types. - Statistical & Technical Proficiency: Familiarity with descriptive and inferential statistics, with practical experience using R or Python to manipulate and analyze large datasets, including telemetry/behavioral logs and complex survey results. - Communication Skills: Ability to understand the needs of different audiences and adapt presentations and communication styles accordingly. - AI Literacy: An understanding of how AI tools process and synthesize data, including risks such as bias and hallucinations. - A Bachelor's or Master's degree in a related field (e.g., Psychology, Human-Computer Interaction, Journalism, Anthropology, Communication, Design, etc.) or equivalent practical experience. - Must be legally eligible to work in the US on an ongoing basis. Current US Perks & Benefits: - Medical/vision and dental coverage options for full-time employees - 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) - Monthly stipend to support your work and productivity - Flexible Time Away Program, plus Sick Time Off - US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans - US employees receive 12 paid holidays per year - Up to 24 weeks of Parental Leave - Personal paid Volunteer Day to support our community - Opportunities for professional growth and development including access to Udemy online courses - Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account - Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $110,000—$143,750 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Role Description We are seeking experienced Equity Research professionals to work as domain experts on a contract basis, helping us design, test, and improve generative AI tools for financial analysis. In this role, you will contribute your real-world expertise in equity research to shape AI systems that can reason about companies, industries, financial statements, and valuation frameworks at a professional level. This is not a traditional coverage or client-facing role; instead, you will act as a subject-matter expert whose work informs how AI systems learn to perform equity research tasks. This will be a flexible, largely remote arrangement. Key Responsibilities - Produce high-quality equity research outputs used to train and evaluate AI systems, including: - Company and sector analyses - Earnings forecasts and scenario analysis - Valuation models (DCF, trading comps, precedent transactions) - Investment theses with clearly articulated risks and catalysts - Build and review financial models that reflect industry best practices and sound analytical judgment - Break down your analytical process into clear, structured reasoning that can be understood and learned by AI systems - Answer questions about your process and analytical thinking as you produce research outputs - Evaluate AI-generated research outputs for: - Financial accuracy - Logical consistency - Professional tone and structure - Data Completeness - Provide feedback that helps improve model performance, robustness, and realism - Collaborate asynchronously with research, product, and engineering teams to refine workflows and expectations Qualifications - 3-7 years of experience in equity research, asset management, hedge funds, or related investment roles - Strong command of: - Financial statement analysis - Forecasting and valuation methodologies - Industry and company-level research frameworks - Ability to clearly articulate investment logic, assumptions, and trade-offs - High standards for analytical rigor, accuracy, and presentation - Comfortable working independently in a remote, project-based environment - Interest in the intersection of finance and AI and how expert judgment can be translated into intelligent systems Nice to Have - Experience writing published equity research or internal investment memos - Exposure to multiple sectors or global markets - Familiarity with how investors consume and act on research - Curiosity about model behavior, edge cases, and failure modes in analytical reasoning - Experience working with generative AI, and have perspective on what is and is not useful Benefits - Medical, Dental, and Vision insurance - 100% company paid premiums - Unlimited Paid Time Off - 26 weeks of 100% paid Parental Leave (paternity and maternity) - 401(k) plan with 6% employer matching - Generous company matching on donations to non-profit charities - Up to $20,000 tuition assistance toward degree programs, plus up to $4,000/year for ongoing professional education such as industry conferences - Plentiful snacks, drinks, and regularly catered lunches - Dog-friendly office (CAM office) - Bike sharing program memberships - Compassion leave and elder care leave - Mentoring and additional learning opportunities - Opportunity to expand professional network and participate in conferences and events

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION Sinch Email (Mailgun) is seeking a Senior User Researcher to broaden and scale our understanding of the customers who rely on our platform. This role sits at the intersection of product strategy, user research, and cross functional collaboration, partnering with Product Management, Design, Engineering, and stakeholders across the organization to ensure product decisions are informed by meaningful customer insight. In this role you will lead research that explores how developers and product teams use Mailgun, the challenges they face, and where opportunities exist to improve the platform and shape its future direction. This includes designing and conducting research that reveals customer needs, workflows, and unmet opportunities, then synthesizing those insights into narratives and artifacts that help teams understand user behavior and guide roadmap and product decisions. Beyond individual studies, this researcher will act as a strategic partner to product teams by identifying opportunity areas, informing planning cycles, and strengthening how customer insight is incorporated into decision making. Over time this role will champion the value of research across the organization and contribute to a growing culture of evidence informed product development. Your Impact & Responsibilities - Lead research initiatives that uncover customer needs, workflows, and opportunity spaces across the Mailgun platform and help shape product direction - Design and run research studies that reveal how developers and product teams interact with our tools and where improvements are possible - Partner closely with Product Managers, Designers, Engineers, and stakeholders across the organization to frame research questions and bring the customer perspective into planning and strategy discussions - Synthesize research findings into clear insights, opportunity areas, and narratives that inform roadmap direction, product strategy, and innovation opportunities - Create artifacts such as journey maps, service blueprints, behavioral frameworks, and synthesis reports that help teams understand end to end customer experiences - Contribute to product planning cycles by providing research insights that inform OKRs, roadmap priorities, and long term product direction - Support designers and product teams in developing research skills by helping frame studies, reviewing research plans, and sharing practices that strengthen research capability across the organization - Establish and maintain a research roadmap aligned to strategic priorities and manage supporting research operations such as participant recruitment, tooling, and budget where applicable - Communicate research findings through presentations, documentation, and storytelling that help teams understand customer needs and act on insights REQUIREMENTS - Significant experience as a Senior User Researcher or similar role working on complex SaaS or developer-focused products - Strong experience planning and leading end-to-end research studies using a range of qualitative and quantitative approaches - Demonstrated ability to synthesize qualitative and quantitative signals into clear insights that inform product strategy and roadmap decisions - Experience working closely with Product Managers, Designers, and Engineers in cross-functional product teams - Strong storytelling and communication skills with the ability to translate research findings into clear narratives and actionable recommendations - Experience creating artifacts such as journey maps, service blueprints, and research syntheses that help teams understand customer behavior and needs - Ability to operate independently in ambiguous problem spaces and proactively define research direction and opportunity areas - Familiarity with modern research tools and remote research platforms - Experience working with developer tools, APIs, messaging platforms, or technical SaaS products is a plus This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Benefits - STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. - CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. - SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. - TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. - PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. - WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters. - MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. The annual starting salary for this position is between $123,000 - $154,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until April 14, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

📢 Buscamos UX Researcher 👋 Sobre NxC En Nonconformist somos una agencia de experiencias y productos digitales. Nos enfocamos en el diseño centrado en las personas, con un enfoque multidisciplinar que abarca todo el proceso de creación de valor. Combinamos Diseño, Data, Growth y Tecnología para transformar negocios, proporcionando soluciones end-to-end que impactan directamente en la experiencia del usuario. 📌 El desafío Estamos buscando UX Researcher para trabajar en productos digitales dentro de un entorno bancario como responsable de la investigación y definición de la experiencia del usuario. La posición es con modalidad contractor, full time y esquema 100% remoto. ⚙️ Qué vas a hacer en el día a día - Planificar y ejecutar investigaciones (entrevistas, encuestas, pruebas de usabilidad). - Analizar el comportamiento de usuarios y generar insights accionables. - Construir los user journeys, mapas de empatía y arquetipos. - Definir los flujos de usuario y la arquitectura de información. - Redactar los criterios de aceptación y soporte a definición funcional. - Identificar las fricciones y propuestas de mejora basadas en evidencia. 🧠 Qué esperamos de vos - Experiencia en productos digitales (preferentemente banca, fintech o servicios digitales complejos). - Manejo de herramientas como Figma y Jira. - Capacidad de trabajo en entornos ágiles (scrum/squads). - Enfoque en trabajo colaborativo con equipos multidisciplinarios. 💯Cómo trabajamos en Nonconformist Nos gustan las personas que… - Son autónomas, responsables, flexibles y se mueven con el cambio. - Promueven el feedback continuo, la escucha activa y valoran la diversidad. - Trabajan en equipo y comparten conocimientos para construir mejores soluciones. - Cuestionan, proponen y convierten ideas en acción, combinando creatividad con impacto real. 🎉 Si crees que es un match... ¡Esperamos tu candidatura!