Description We are excited to announce an opening for a Patient Outreach Representative. As a Patient Outreach Representative, you will be responsible for conducting outbound calls to our patients informing them of their upcoming appointments and referrals, working along with our customer service team. This role is perfect for someone who can offer exceptional support to our patients by answering, greeting, and assisting. If you have a welcoming demeanor and the desire to help others, read on! Key Responsibilities - Maintains patient privacy in accordance with company protocol. - Assists with maintaining and updating provider panels, schedules, and clinic locations. - Verifies patient insurance. - Creates new patient record in electronic medical record system. - Schedules and confirms appointments for new patients without an existing appointment, patients who have not followed up with their provider, and patient referral appointments with specialist clinics. - Follows up with specialty clinics on status of referral appointments. - Actively listens to patients and recognize needs identified during outreach call. - Assists patients with issues and/or inquiries during an outreach call. - Arranges for transportation to and from appointments as requested by patient. - Documents and maintains accurate patient records and tracking/reporting spreadsheets. - Provides excellent customer service during every patient interaction. - Collaborates and corresponds with clinical and Patient Services team members to improve interdepartmental communication and workflows. - Meets all productivity standards, deadlines, and adheres to work schedule. - Strong problem-solving and troubleshooting skills with precise attention to detail. Requirements Required - High school diploma required. - Possess at least 1 year of customer interaction experience. - Bilingual (English/Spanish). - Call center or medical office experience. - Strong customer service skills and enjoy working with people. - Efficient time management skills. - Highly dependable. - Able to follow instructions, policies, and procedures. Preferred - Electronic Medical Record (EMR) Experience ECW- eClinicalWorks (Preferred) About IMA Medical Group IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With multiple locations throughout Central Florida, we reiterate our commitment to providing quality medical care and an exceptional experience on each visit. That is the peace of mind and convenience that our patients deserve. What We Offer - A welcoming and inclusive work environment - Opportunities for professional growth and development - Competitive salary and benefits package - Health, Dental, and Vision Insurance - 401(K) Retirement Plan with Matching - Voluntary Short & Long-Term Disability - Employer-Paid Life Insurance - Paid Time Off, Floating Holidays, and Paid Major Holidays - Employee Assistance Program (EAP) How to Apply ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you! IMA Medical Group is an Equal Opportunity Employer (EOE) and we comply with all federal, state, and local anti-discrimination laws, regulations, and ordinances. IMA Medical Group participates in E-Verify, as required by the Florida Medicaid program. IMA maintains a drug-free workplace in accordance with applicable Federal and State laws.

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! JOB DESCRIPTION: SUMMARY OF POSITION The Centerstone Contact Center Specialist is an integral component of our Centerstone team. This position often serves as the first point of contact our patients have with Centerstone. The position requires excellence in customer service and compassionate care supported by a thorough understanding of the organization’s treatment and support programs. The ideal candidate must demonstrate a working knowledge of behavioral health basics and understand health insurance benefits. ESSENTIAL DUTIES & RESPONSIBILITIES - Deliver a respectful, compassionate experience for every caller, working to achieve one‑call resolution whenever possible. - Support individuals and families by scheduling appointments or connecting them with the most appropriate clinicians and services based on identified needs. - Complete crisis screening assessments and coordinate with crisis or mobile crisis teams when immediate intervention is required. - Gather essential demographic information and document all details accurately within the CRM and/or EMR systems. - Identify each caller’s funding source and perform brief insurance verification. - Manage and track referrals in Salesforce, including conducting necessary outbound follow‑up calls. - Achieve or exceed Contact Center KPIs and quality audit performance standards. - Maintain strict compliance with all HIPAA and PHI guidelines and protocols. - Communicate effectively and professionally with colleagues, clients, and community partners through written, verbal, and virtual channels across multiple digital platforms KNOWLEDGE, SKILLS & ABILITIES - Demonstrated excellence in customer service, patient engagement, and overall customer communication. - Strong verbal and written communication skills required. - Ability to work independently in a remote environment as well as collaboratively within a team. - Experience using EMR, CRM, and/or scheduling software is preferred. - Familiarity with integrated communication platforms, including team chat, video conferencing, and call‑handling systems. - Proficiency in basic computer hardware and skilled in computer software functionality. - Receptive to supervisory feedback and direction. - Consistent, reliable, and punctual attendance is essential. QUALIFICATIONS Education Level - High school diploma or GED required. - Bachelor’s degree in human services, psychology, social services, education or related field preferred. Years of Experience - Minimum of 2 years of experience working in health care, customer service, or other Contact Center setting. Certification/Licensure None required PHYSICAL REQUIREMENTS Standing - 10% Sitting - 90% Squatting - occasional Driving - occasional Kneeling - occasional Lifting - occasional Bending - occasional The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands. Time Type: Full time Pay Range: $15.75--$22.00 Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy: - Medical, dental, and vision health coverage - Flexible Spending and Health Savings Accounts - 403b retirement plan with company match - Paid time off and ten paid holidays - AD&D Insurance, Life Insurance, and Long Term Disability (company paid) - Employee Resource Groups - Continuing education opportunities - Employee Assistance Program Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

It's more than a career, it's a calling. WI-REMOTE Worker Type: Regular Job Highlights: Candidates must reside within approximately one hour of the office/facility location. Monday through Friday, 8:00 a.m. and 5:00 p.m. Job Summary: Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES - Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures. - Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules. - Assists with coordination of activities related to insurance pre-certification/authorization. - Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions. - Performs clerical and reception duties associated with patient registration. - Performs other duties as assigned. EDUCATION - High School diploma/GED or 10 years of work experience EXPERIENCE - No experience required PHYSICAL REQUIREMENTS - Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. - Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. - Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. - Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. - Frequent keyboard use/data entry. - Occasional bending, stooping, kneeling, squatting, twisting and gripping. - Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. - Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS - None Department: 8071000114 Intake/Admissions Work Shift: Day Shift (United States of America) Scheduled Weekly Hours: 40 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. - Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). - Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. - Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

Estamos ampliando nuestro equipo remoto y buscamos personas responsables para apoyar la coordinación y planificación de viajes para clientes. El puesto de Coordinador Remoto de Reservas y Atención al Cliente se enfoca en brindar asistencia en reservaciones, coordinación de itinerarios y atención continua al cliente dentro de un entorno profesional 100% remoto. Se ofrece capacitación estructurada y acompañamiento continuo. No es indispensable contar con experiencia previa en la industria de viajes; sin embargo, se valorará experiencia en atención al cliente, hospitalidad o ventas. Responsabilidades Principales - Apoyar a los clientes con la reserva de vuelos, hoteles, cruceros y paquetes vacacionales personalizados. - Comunicarse de manera profesional por correo electrónico, teléfono y chat en línea. - Investigar destinos, ofertas y opciones de viaje según las necesidades y presupuesto de cada cliente. - Preparar itinerarios de viaje personalizados y cotizaciones simples. - Resolver dudas sobre reservas y brindar soluciones de forma rápida y eficiente. - Mantener actualizados los datos de los clientes y los registros de reservas. - Asistir a sesiones virtuales de capacitación opcionales y mantenerse al día con las tendencias de viajes y promociones de proveedores. Lo Que Buscamos - Excelentes habilidades de comunicación e interpersonales. - Actitud amable y profesional con gran atención al detalle. - Persona autónoma, organizada y capaz de trabajar de manera independiente. - Confianza en el uso de computadoras, correo electrónico y herramientas en línea. - Experiencia previa en viajes, hotelería, ventas o servicio al cliente es un plus, pero no es obligatoria. Requisitos Técnicos - Laptop o computadora de escritorio. - Conexión estable a internet de banda ancha. - Teléfono inteligente para comunicación y actualizaciones. - Espacio de trabajo tranquilo, adecuado para conversaciones con clientes. Beneficios - Trabajo 100% remoto desde cualquier lugar. - Horario flexible que se adapta a tu estilo de vida. - Acceso a beneficios y descuentos exclusivos en viajes. - Capacitación completa y apoyo continuo. - Ambiente de equipo amigable y colaborativo.