• Own and optimize the post-purchase customer experience, ensuring fast, high-quality, and personalized support • Identify and eliminate operational inefficiencies that lead to refunds, chargebacks, and customer dissatisfaction • Build and implement scalable systems and workflows, leveraging AI to improve speed and efficiency • Lead hiring and development for customer support and operational roles • Establish and maintain knowledge systems and documentation to support team scalability • Monitor and improve subscription health and retention performance • Collaborate with fulfillment partners to ensure consistent delivery performance and customer satisfaction • Coordinate cross-functionally with marketing and product teams to ensure smooth product launches and backend readiness • Track and improve key metrics such as refund rate, chargeback rate, and customer satisfaction scores • Transition the business from reactive issue management to a proactive, system-driven operating model

Hey there! I’m Emily from PaleoHacks!. Whether it's paleo or keto, we create practical tools like cookbooks, meal plans, and bite-sized daily tips that help folks feel their best. Over the years, we've reached millions of people online, and it’s been an amazing ride. We’re a small, remote team of 16 full-time people working from all over the world.  Even though we run five brands, we stay super focused, creative, and collaborative. Lately, we’ve been investing more in better performance design and improving our funnels - because great ideas deserve great execution. If you care about making things that matter and want to work with a supportive team, you’ll feel right at home here. We’re looking for a Full‑Stack E-commerce Developer who loves building clean, high‑performing sales funnels, landing pages, and custom-coded experiences. You’ll work across front‑end, back‑end, and server environments, helping us build, optimize, and maintain the funnels that power our business. This role is perfect for someone who thrives in a fast‑moving environment, enjoys solving complex problems, and is comfortable working across multiple systems and hosting setups. This is not a WordPress role - we need someone experienced with custom coding, not plugin‑based development. In this role, you will: 🛠️ Slice and code sales pages based on Figma designs 🔧 Build and maintain sales funnels using PHP, custom CMS, and headless systems 🌐Develop landing pages using HTML, CSS, JavaScript, and Next.js 🧪Create and run split tests, QA pages, and debug issues 📦 Support product setup & integrations (SKUs, fulfillment, email triggers) 🛠️Work across multiple server environments (legacy virtual servers, VPS, Shopify) 🤖 Use AI‑assisted development workflows (Claude, AI agents, code assistants) This is a full-time role with flexible hours - work when you're most productive, but we do require overlap with the US time zone between 10am to 2pm ET

Hey there! I’m Emily from PaleoHacks!. Whether it's paleo or keto, we create practical tools like cookbooks, meal plans, and bite-sized daily tips that help folks feel their best. Over the years, we've reached millions of people online, and it’s been an amazing ride. We’re a small, remote team of 16 full-time people working from all over the world.  Even though we run five brands, we stay super focused, creative, and collaborative. Lately, we’ve been investing more in better performance design and improving our funnels - because great ideas deserve great execution. If you care about making things that matter and want to work with a supportive team, you’ll feel right at home here. We’re looking for a Full‑Stack E-commerce Developer who loves building clean, high‑performing sales funnels, landing pages, and custom-coded experiences. You’ll work across front‑end, back‑end, and server environments, helping us build, optimize, and maintain the funnels that power our business. This role is perfect for someone who thrives in a fast‑moving environment, enjoys solving complex problems, and is comfortable working across multiple systems and hosting setups. This is not a WordPress role - we need someone experienced with custom coding, not plugin‑based development. In this role, you will: 🛠️ Slice and code sales pages based on Figma designs 🔧 Build and maintain sales funnels using PHP, custom CMS, and headless systems 🌐Develop landing pages using HTML, CSS, JavaScript, and Next.js 🧪Create and run split tests, QA pages, and debug issues 📦 Support product setup & integrations (SKUs, fulfillment, email triggers) 🛠️Work across multiple server environments (legacy virtual servers, VPS, Shopify) 🤖 Use AI‑assisted development workflows (Claude, AI agents, code assistants) This is a full-time role with flexible hours - work when you're most productive, but we do require overlap with the US time zone between 10am to 2pm ET

Hey there! I’m Emily from PaleoHacks!. Whether it's paleo or keto, we create practical tools like cookbooks, meal plans, and bite-sized daily tips that help folks feel their best. Over the years, we've reached millions of people online, and it’s been an amazing ride. We’re a small, remote team of 16 full-time people working from all over the world.  Even though we run five brands, we stay super focused, creative, and collaborative. Lately, we’ve been investing more in better performance design and improving our funnels - because great ideas deserve great execution. If you care about making things that matter and want to work with a supportive team, you’ll feel right at home here. We’re looking for a Full‑Stack E-commerce Developer who loves building clean, high‑performing sales funnels, landing pages, and custom-coded experiences. You’ll work across front‑end, back‑end, and server environments, helping us build, optimize, and maintain the funnels that power our business. This role is perfect for someone who thrives in a fast‑moving environment, enjoys solving complex problems, and is comfortable working across multiple systems and hosting setups. This is not a WordPress role - we need someone experienced with custom coding, not plugin‑based development. In this role, you will: 🛠️ Slice and code sales pages based on Figma designs 🔧 Build and maintain sales funnels using PHP, custom CMS, and headless systems 🌐Develop landing pages using HTML, CSS, JavaScript, and Next.js 🧪Create and run split tests, QA pages, and debug issues 📦 Support product setup & integrations (SKUs, fulfillment, email triggers) 🛠️Work across multiple server environments (legacy virtual servers, VPS, Shopify) 🤖 Use AI‑assisted development workflows (Claude, AI agents, code assistants) This is a full-time role with flexible hours - work when you're most productive, but we do require overlap with the US time zone between 10am to 2pm ET