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Bilingual Knowledge & Process Consultant

BilingualBilingualFull TimeRemoteSeniorTeam 10,001+Since 1931H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

65 days ago

Salary

$60.5K - $94.5K / year

Seniority

Senior

High SchoolFrench

Job Description

Bilingual Knowledge & Process Consultant

Allstate

• Support the phased migration of content from SharePoint (Agent Notebook) and other knowledge sources to the Right Answers platform, including formatting, identification and publishing. • Develop and maintain cheat sheets, process guides and best-practice documentation for agents, ensuring clarity, consistency and compliance with standards. • Collaborate with subject-matter experts, process owners and training teams to gather required information and translate complex procedures into user-friendly knowledge tools. • Support knowledge governance by applying taxonomy standards, version control and feedback mechanisms to ensure content is up-to-date and effective.

Job Requirements

  • Proficiency in French, both spoken and written.
  • Experience in knowledge management, process documentation or training support.
  • Excellent writing and organizational skills, with the ability to simplify complex processes into user-friendly formats.
  • Strong technical skills and comfort with Office 365 tools and other technologies.
  • Ability to deliver high-quality results within established deadlines and flexibility to adjust plans when challenges arise.
  • Experience in change management and cross-functional collaboration.

Benefits

  • Flexible work arrangements
  • Employee discounts (15% on auto and home insurance, plus discounts on many other products and services)
  • "Office Essentials" program (up to $400 provided to purchase necessary home office equipment)
  • Employer matching program for repayment of government student loan programs
  • Comprehensive retirement savings plan with employer matching contributions
  • Annual wellness allowance to cover expenses improving health and well-being
  • Personal days
  • Tuition reimbursement
  • Community involvement opportunities

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Job Closed