It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Please Note: While assigned hours are generally consistent from week to week, there are no guaranteed minimal hours and positional needs will vary depending on Chaplain availability and Client requirements. Position Summary Chaplains are the frontline staff fulfilling the mission and Christian ministry of MCHAP, by using their gifts and talents to serve company employees and their immediate families. Part-Time, Tampa, FL **Bilingual Spanish Essential Functions and Responsibilities • Serves as a messenger and conveyor of faith, mission, and purpose. • Interacts with companies, their employees, and the community in a manner that exhibits character through personal and spiritual disciplines. Ministry • Makes regular visits to company worksites (usually weekly) to interact with employees and build relationships of trust and friendship motivated by Christian faith. • Visits employees or immediate family members wherever care can be expressed and help given: hospitals, nursing homes, funeral homes, family residences, or other sites. • May provide confidential pastoral discussions for problem issues of employees and their immediate family members including, but not limited to family matters, divorce, serious illness, care of aging parents, death and grief recovery, parenting, financial situations that may include debt discussions, budgeting, and other life issues related to financial stress, as well as any other personal issues. Provides referral service and acts as coordinator for specialized assistance to employees and/or immediate family members with specific needs. • May assist in the planning, conduct or attend funerals for employees or immediate family members, including follow-up support and encouragement to immediate family members during the grief period. • May make jail visits to employees and immediate family members. • Works with companies to serve notifications of death and serious injuries to families and other employees, encouraging those impacted by various tragedies. • May provide post-termination care for laid-off or terminated employees in order to foster a smooth transition to another work environment. • May facilitate, but not lead, spiritual enrichment activities, as an employee-sponsored and led activity will usually be more fruitful than a chaplain led event. • Provides, as appropriate/requested, literature and other resources to assist company employees with life issues. • Represents companies to clients/customers where it would be appropriate to ministry services involved (i.e., serious illness, accidents, traumatic events, and funerals). • Participates in new employee orientation to explain the Employee Care Service and the role of the Chaplain Team. • With Executive Director of Operations (EDO) permission, responds positively and assertively to other duties and services requested by executive leadership of companies, within the scope of the Letter of Agreement between MCHAP Chaplains and the company. Requirements 1. Has ability to work as member of interdisciplinary group and in an interfaith setting. Possesses ability to accept different lifestyles, cultures, beliefs, and values. 2. Skills to effectively listen and interact with clients, employees, and their families. Skills to deliver community presentations. Skills to deal effectively with family members and staff under stressful circumstances. High regard for the dignity and worth of clients, employees and their families. Skills to cope with stressful situations and able to document accurately according to standards. 3. Spiritual maturity and commitment to a Christian lifestyle and to MCHAPs Ministry values. Incorporates Christian values and beliefs in day-to-day activities and in the performance of job duties. Has a fundamental understanding of the Holy Bible and its proper application. Attests to a saving faith in Jesus Christ and actively participates in a biblically based church. 4. Demonstrated ability to interact professionally with diplomacy, patience, and courtesy with diverse groups; ability to establish and maintain effective and cooperative working relationships while providing exceptional customer service. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. 5. Demonstrated excellent oral and written communication skills to communicate and interact effectively with leadership, colleagues, employees, and families. Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses. 6. Demonstrated skill in analyzing information to define and follow up on problems or objectives. Ability to identify solutions and solve problems. Demonstrated skill in interpreting policy and procedures related to the position and keeping others informed. 7. Demonstrated computer proficiency using Google Suites, Microsoft Office, or other equivalent software, internet, email messaging, and web-based software applications. Ability to understand and learn new technology programs. 8. Must have active state driver’s license and state minimum auto insurance (state(s) where servicing clients). Conditions of Employment Must pass a pre-employment background check. Work Environment This is a remote position in the field, and the work environment is dependent upon the clients’ worksite. Work environments can include manufacturing, hospitals, office buildings, and funeral homes with differing levels of temperature, noise, and light exposure.

• Coordinate lead handoff and provide updates to the daytime intake team • Enter and update lead and client information in the CRM or case management system • Process payments over the phone while handling sensitive data securely • Assist current clients with basic updates, scheduling, and routing needs • Follow up with warm leads and callbacks • Conduct initial intake calls and gather relevant case information accurately • Perform outbound follow-up calls to leads and missed inquiries • Guide potential clients through the consultation and hiring process • Schedule consultations with attorneys • Answer inbound calls from prospective and current clients during after-hours coverage • Prepare and submit end-of-day reports detailing activity, outcomes, and pending follow-ups

Our client is seeking a proactive and confident Virtual Medical Receptionist / Medical Administrative Assistant to support both the Pediatrics and Urgent Care departments. This role is heavily focused on managing high-volume inbound and outbound calls, with a strong emphasis on outbound patient outreach to schedule appointments, confirm visits, and re-engage patients who have missed appointments. The ideal candidate is highly comfortable on the phone, communicates with professionalism and empathy, and demonstrates persistence in patient follow-up. Bilingual English/Spanish skills are strongly preferred to support the diverse patient population. Key Responsibilities - Handle high-volume inbound and outbound calls. - Conduct outbound outreach to schedule, confirm, and reschedule patient appointments. - Follow up with missed appointments and re-engage patients. - Provide clear, professional communication with patients. - Update patient information and confirm upcoming visits. - Coordinate with internal staff to support efficient patient flow. - Follow scheduling protocols and help fill gaps in the calendar.

Our client is seeking a proactive and confident Virtual Medical Receptionist / Medical Administrative Assistant to support both the Pediatrics and Urgent Care departments. This role is heavily focused on managing high-volume inbound and outbound calls, with a strong emphasis on outbound patient outreach to schedule appointments, confirm visits, and re-engage patients who have missed appointments. The ideal candidate is highly comfortable on the phone, communicates with professionalism and empathy, and demonstrates persistence in patient follow-up. Bilingual English/Spanish skills are strongly preferred to support the diverse patient population. Key Responsibilities - Handle high-volume inbound and outbound calls. - Conduct outbound outreach to schedule, confirm, and reschedule patient appointments. - Follow up with missed appointments and re-engage patients. - Provide clear, professional communication with patients. - Update patient information and confirm upcoming visits. - Coordinate with internal staff to support efficient patient flow. - Follow scheduling protocols and help fill gaps in the calendar.