Job Closed
This listing is no longer active.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Service Delivery Manager
Location
New Jersey + 2 moreAll locations: New Jersey | New York | Michigan
Posted
58 days ago
Salary
$97.8K - $176.4K / year
Seniority
Senior
Job Description
Service Delivery Manager
T-Mobile
• Leads a team of Service Delivery Specialists to execute standardized B2B service deliveries • Monitors execution health proactively • Balances customer experience, throughput demands, and compliance requirements • Coordinates cross-functionally to resolve delivery blockers • Implements operational rigor and continuous improvement initiatives • Develops and mentors team members
Job Requirements
- Bachelor's Degree in Business Administration, Information Technology, or Related Field (Required)
- Master's/Advanced Degree in Business Administration, Information Technology, or Related Field (Preferred)
- 4-7 years Managing service delivery teams in a B2B environment (Required)
- 2-4 years Leading cross-functional coordination (Required)
- 4-7 years Implementing process improvements (Required)
- Service Delivery Knowledge of standardized B2B service delivery models and methodologies (Required)
- Leadership Ability to build, inspire, and manage high-performing teams (Required)
- Cross Functional Relationships Skill (Required)
- Operations Management Experience (Required)
- Problem Solving Ability (Required)
- Compliance Knowledge of regulatory and operational compliance requirements (Required)
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Access to commuter and transit programs
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
Lab Manager
Envista Holdings CorporationEnvista Holdings Corporation provides cutting-edge dental solutions and technologies to patients worldwide. The organization offers a range of dental services,
• The Lab Manager represents Envista’s full suite of digital hardware, software, and consumable offerings to end-customers • Achieve and exceed sales quotas within assigned territory • Support and accelerate growth of the Nobel Biocare Procera and restorative portfolio • Develop and implement a sales plan for partner customers and competitive targets • Identify and maintain regular contact with prospective customers • Assess and manage sales funnel to drive quota achievement • Partner with local Nobel sales teams to identify new/existing customer opportunities • Build and lead personalized customer presentations • Assess and communicate territory sales trends
Lamark Media (“Lamark”) is an integrated digital marketing firm driven by a simple philosophy: create extraordinary marketing campaigns that yield positive, measurable results for their clients and strategic partners. Lamark’s methodology is to create a custom omni-channel strategy that leverages digital marketing assets like a portfolio which can be measured, optimized, and scaled for long-term success. The company was founded in 2009 with the vision of developing a full-service platform that provides a comprehensive suite of digital marketing services in-house with an agnostic approach to driving growth. Our mission is to create more value for others. Our core values inspire us to over-deliver on expectations and to create more success for the partners we serve. Join our team of smart, passionate, collaborative, results-driven do-ers. We work hard every day to deliver remarkable experiences to our clients, and ultimately, their customers. PAID SEARCH MANAGER We are seeking a hands-on Paid Search Manager to actively manage and improve client performance and outcomes. This role blends platform execution, strategic thinking, and team leadership. You will be responsible not only for what gets done, but how and why. This is an ideal role for someone who enjoys agency work, thrives in a collaborative environment, and is confident in their decision making. How You’ll Spend Your Time - Hands-on execution building and optimizing paid search campaigns - Strategy, analysis, and performance reporting - Leadership, collaboration, and internal initiatives KEY RESPONSIBILITIES - Help lead day-to-day workflow and priorities for a team of paid search specialists - Actively manage and optimize paid search campaigns across accounts - Review campaign builds, optimizations, and reporting for quality, accuracy, and strategic alignment - Translate high-level strategy into clear, actionable execution plans - Drive testing initiatives and ensure insights are documented and applied - Serve as a trusted advisor to internal partners and client-facing teams - Collaborate with Associate Directors on resourcing, role development, and process improvements - Contribute to internal tools, automation efforts, and evolving best practices. WHAT SUCCESS LOOKS LIKE - Consistently high-quality, on-time deliverables across accounts - Measurable performance improvements driven by testing and iteration - Clear execution plans aligned with Client Services goals - A team that feels supported, challenged, and confident in their work - Positive feedback from peers, cross-functional partners, and leadership REQUIRED EXPERIENCE & SKILLS - 5+ years of professional experience in digital marketing with strong paid search expertise - Confidence working directly in-platform and making optimization decisions - Strong analytical skills with comfort using performance data to guide action (CPC, CPA, ROAS, etc.) - Experience with analytics and reporting tools such as Google Analytics - Ability to collaborate effectively with creative, strategy, and analytics teams - Clear, concise written and verbal communication skills - Comfort presenting performance insights and recommendations to stakeholders - Ability to evaluate campaign performance using KPIs such as ROI, conversions, reach, and engagement TRAITS THAT THRIVE AT LAMARK - Initiative-takers who put thoughts into action - Confident practitioners who trust their judgment and can defend their recommendations - Analytically-minded people who find answers, propose solutions, and move work forward - People comfortable operating with both structure and flexibility - Team members who value accountability and direct communication This role may not be a fit for someone seeking highly prescriptive step-by-step SOPs or a narrow, repetitive scope. It is a strong fit for someone who enjoys ownership, variety, and momentum through action. PERKS AND BENEFITS - Growth driven by impact and readiness - Direct access to agency leadership - Opportunities to shape how our Paid Search offering evolves - Competitive agency benefits package including medical, life, vision, dental, and disability coverage - 401(k) with employer matching - Collaborative, transparent culture balancing freedom with responsibility - Predictable business-hours work environment with occasional urgent needs - Company events and industry conferences We take hiring seriously and value thoughtful alignment on both sides. Our interview process may include phone or video interviews, written exercises, and on-site conversations. If you are excited by agency work, confident in your skills, and motivated to lead while still doing the work, we encourage you to apply. Lamark Media is an equal employment opportunity employer. Candidates are selected based on qualifications and defined requirements of the job, not on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin or any other protected status. Further, Lamark Media encourages United States' Veterans and persons with disabilities to apply for positions for which they are qualified. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
(Sr.) District Manager, OBU, ENA, Xiamen
TakedaTakeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description 主要职责 - 通过对代表的辅导和日常管理完成区域指标。 - 负责区域市场推广策略的制定和执行。 在负责区域内建立市场推广预算并控制费用。 - 通过各种区域会议的方式,确保公司策略清晰有效的沟通,协助中央市场部执行区域市场活动,特别是培养区域KOL讲者,以及相关产品市场策略培训。 - 维护区域内KOL的合作关系,并建立良好的沟通渠道,配合区域市场经理有效的执行市场活动,确保费用在预算内和活动计划有效执行。 - 配合区域大客户团队、市场准入团队、销售培训发展和执行区域活动,参与区域和部分国家级KOL活动及负责产品顺利进入进院,以及员工培训等。 向区域销售总监反馈市场趋势,部门职责所需求的其他相关工作。 - 严格遵守公司合规的政策并辅导员工严格执行公司的合规政策。 Qualifications & Skills 教育背景 本科或以上学历,医、药专业或医、药市场营销专业为佳 相关领域工作经验 5年以上医药行业市场营销相关工作经验,2年团队管理经验 专业知识与技能 熟练使用计算机办公软件 具备一定的英语听说读写能力 具有较强的沟通协调和横向合作能力,良好的人员管理能力 正直诚实,能承受压力 积极独立的心态 Locations CHN - Remote - Xiamen - Commercial Worker Type Employee Worker Sub-Type Regular Time Type Full time
• Own the full sales cycle from prospecting to close for LATAM • Build outbound pipeline through cold outreach, targeted account research, and business development • Identify and close ICP accounts: startups, scaleups, and staffing firms hiring internationally • Develop local market knowledge: compliance landscape, competitor positioning, pricing expectations • Establish repeatable sales motion that can be scaled and replicated in other regions • Partner with Marketing to test messaging, run campaigns, and optimize lead quality • Explore channel partnerships with accountants, law firms, HR consultancies, and PEOs • Report directly to Head of Sales with weekly pipeline reviews and strategic check-ins • Build the case to hire SDRs by proving demand and demonstrating scalable pipeline creation

