Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: - Versatile people who thrive on variety and challenge - Excited about working in a fast-paced environment. - Innate problem solvers who want to grow in a flexible, collaborative culture. - Takes initiative, pushes boundaries, motivated to innovate. - Individuals with a growth mindset who want to use their learning and relationship-building skills. - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Position Summary The IT Vendor Manager leads the IT Vendor Relations Managers team and oversees the end‑to‑end lifecycle of third‑party vendor relationships including onboarding, governance, performance management, and offboarding. The role provides lifecycle oversight of vendor performance, commercial terms, contract governance, and operational alignment to ensure vendors deliver measurable business value. The role partners closely with Finance, Legal, Security, Compliance, IT Directors, SBPs, PMO, and other business stakeholders to ensure cost transparency, operational accountability, and alignment to company priorities. This is a Remote/Work from Home position reporting to Sr. Manager of Product & Business Analysis What you will do: Vendor Ownership & Accountability - Leads Vendor Management team which includes setting priorities, establishing standards for vendor governance, and ensuring consistent execution of vendor management practices across the organization. - Serve as the primary owner for assigned vendor relationships, ensuring delivery against contractual commitments, SLAs, and business expectations. - Oversee vendor lifecycle activities (onboarding through offboarding), ensuring proper operational, security, and contractual alignment, while maintaining visibility into scope, performance, financial exposure and renewal timelines. - Escalate performance or contractual risks as needed. Contract & Commercial Management - Lead or support negotiations (renewals, amendments, and commercial adjustments), partnering with Legal to ensure appropriate performance metrics, pricing protections, and risk safeguards, while proactively managing contract obligations and renewal strategy. - Identify cost optimization opportunities and prevent value leakage. Lead Performance & Governance - Establish and monitor KPIs and SLAs, and conduct structured vendor performance reviews (e.g., QBRs) to ensure accountability and continuous alignment with business expectations. - Maintain documentation and visibility of contractual commitments and obligations, and track remediation plans to address underperformance. Financial Oversight - Partner with Finance to support forecasting, budgeting, and spend tracking, and monitor spend against forecasts to identify and address variances. - Ensure invoices align with contractual terms and approved scope. Cross-Functional Alignment - Partners with business owners, SBPs, IT Directors, and PMO to ensure vendor deliverables align with operational and project needs, and to maintain clarity of roles and responsibilities across teams. - Provide structured updates to leadership, SBPs, and IT Directors on vendor health, risks, performance, and improvement opportunities. Qualifications - Bachelor’s degree with Information Technology or Business Technology Management/Finance focus. - 5+ years of experience in vendor management, contract management, sourcing, or related commercial roles. - 3+ years of experience leading or directly supervising a team - Experience managing enterprise vendor relationships and contract lifecycles. - Demonstrated experience participating in contract negotiations. - Experience managing vendor spend and performance tracking. - Strong commercial judgment with the ability to support and influence vendor negotiations. - Ability to hold vendors accountable while maintaining productivity and professional relationships. - Strong analytical skills with the ability to assess cost, performance, and risk. - Experience establishing or maintaining vendor governance, including contract and obligation tracking. -  Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals. - Ability to plan and manage both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies. - Strong analytical, planning, and budgeting skills. Ability to influence others. - Excellent verbal and written communication skills, presentation, and problem-solving skills. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Willingness and ability to work flexible hours and travel (up to 10%); will include some overnight travel. - Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams) Physical Demands: Employees may experience the following physical demands for extended periods of time:  - Sitting, standing and walking (95-100%)   - Keyboarding (70-90%)   - Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)  Work Environment: 100% Remote: Work environment is at home. Compensation: $120,000 to $130,000 plus 10% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

SUMMARY Performs as a business consultant to Subaru of America, Inc.'s retailer body for parts and service operations. Together with the Retailer, achieves stellar customer handling utilizing warranty and goodwill procedures. Achieves district parts and accessory sales objectives, developing profitable parts and service operations, effective warranty processes, and developing the Retailers non-technical staff. Ensures each Retailer meets all parts and service-related minimum standards and works in partnership with the District Sales Manager (DSM) to attain goals in sales and service customer satisfaction. PRIMARY RESPONSIBILITIES - Must know the basic technical operating characteristics of all Subaru vehicles. - Communicates effectively with SOA, Region, Zone, Retailer, and Customer to assist Retailers in resolving retail non-technical customer issues. - Ensures district Retailers utilize core programs including PRIME, Subaru Ad Fund (SAF), and Care Connect to promote Genuine Subaru parts and accessories. - Reinforces Retailer compliance on returns and claims handling as detailed in the parts distribution policies. - Analyzes and motivates Retailers to achieve maximum profitability by coaching the Retailer to achieve business plans and sales objectives. - Frequently reviews the warranty processes, cost, frequency, warranty audit compliance, and policy adjustment reviews and provide counsel if necessary. - Improves customer service and Owner Loyalty Program (OLP) at Retailers while meeting Subaru minimum standards and provides planning projections of service capacity while yielding service retention and Retailer profitability. ADDITIONAL RESPONSIBILITIES - Works with Customer Advocacy Department (CAD) and Retailers to resolve non-technical issues. - Able to road test automatic and manual transmission vehicles and manage repair process of vehicle. - Must have adequate hearing and vision capabilities. QUALIFICATIONS - Attends and passes all SOA web-based non-technical training (WBT) courses and instructor-led new technology training (NTT) courses and 900 Series new model update training. - Requires professional flexibility that will allow the individual to adapt to varying degrees of responsibility and workload with a willingness to expand or develop existing skill sets in an effort to succeed in a changing business climate. - Certification in Foundations is necessary along with the ability to learn new/proprietary Subaru of America systems. Computer literacy in Outlook, Word, Excel, and Power Point is necessary. - Parts inventory management, marketing, financial analysis, and general business acumen is critical. - Excellent interpersonal, negotiation, and presentation skills are necessary for this position. - Must possess a valid driver's license and maintain a driving record that satisfies the requirements of the SOA Driving Record Evaluation Criteria Policy. Must be approved as an "Authorized Driver" by Risk Management to operate vehicle prior to vehicle operation. WORK ENVIRONMENT: Lift up to 50 pounds, may office from a remote location within district, some evening and weekend work is required. 60-70% travel required (with some overnight travel). COMPENSATION: The recruiting base salary range for this full-time position is $94800 - $100000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. (Internal Job Grade: M1) In addition to competitive salary, Subaru offers an amazing benefits package that includes: - Medical, Dental, Vision Plans - Pension, Profit Sharing, and 401K Match Offerings - 15 Vacation days, 9 Company Holidays, 5 Floating Holidays, and 5 Sick days. - Tuition Reimbursement Program $15,000 yearly benefit. - Vehicle Discount Programs - See our Careers landing page for additional information about our compensation and benefit programs ABOUT SUBARU Love. It’s what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®. Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure. Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

What Makes Us Stand Out: Granum is the leading software company devoted to serving landscapers and arborists across North America, providing intuitive, industry-specific solutions designed to help them improve and grow their businesses while impressing their customers. Granum brings together three of the most trusted software names in the industry — LMN, SingleOps, and Greenius — into one powerful software ecosystem. More than just a software company, Granum works alongside its clients to implement systems for estimating, scheduling, crew training, invoicing, and payments, blending technology with hands-on onboarding and human support. The company's mission is to help industry professionals unlock their potential and achieve their most important goals, all united by the belief that its clients’ success is not just a milestone, but a shared mission. As a team, we’re on a mission to reshape an age-old industry, and we’re looking for people who thrive on challenging and meaningful work. Our environment is highly collaborative, innovative, and supportive, with a shared commitment to having fun while making an impact. We live by our core values: We Before Me, Bias to Act, The Extra 1%, Accountable to Outcomes, Unconditional Transparency, and Forgiveness. If this resonates with you, we’d love to meet you and explore how you can help us build the future of the green industry! Our culture and growth has been recognized with multiple awards, it’s a great time to join! - Comparably 2024 #23/100 Best (small/ medium sized companies) Leadership Teams - Comparably 2024 #63/75 (small/ medium sized companies) Happiest Employees - #9 Atlanta Business Chronicle's 2024 Best Places to Work (Our second year in a row!) - #6 of Built In’s 2024 Best Places to Work: Top 50 start-ups in Atlanta (Our second year in a row!) - Inc Magazine’s 2023 Best Places to Work - Inc. 5000: #131 of 2024 Southeast Regional America’s Fastest Growing Companies. (Our third year in a row!) - Inc 5000 America's fastest-growing private companies (Our third year in a row!) - Certified Great Place to Work Canada 2024 The Data Insights Manager is a business-facing IC who goes beyond reporting to relentlessly dig into data, using inherent curiosity to uncover the 'why' behind the numbers. They build trusted dashboards not as endpoints, but as tools to interrogate metrics and surface actionable insights for GTM, Product, and Finance. By aligning on consistent metrics and validating health scoring models, they deliver executive-ready narratives that drive adoption, retention, expansion, and revenue efficiency. Partnering with many of our internal teams, they proactively ask the right questions to reveal hidden trends in funnel performance, ROI, and forecasting, helping leaders make confident, data-driven decisions. As our Data Insights Manager you will - Collaborate with Data Intelligence, AI Enablement, RevOps, Marketing, and Product on the GTM & Product metrics framework with clear, trusted definitions and calculations. - Assist with maintaining the self-service analytics experience end to end: curate and certify core Snowflake datasets, keep a simple data catalog up to date, and ensure teams know which dashboards and tables to use for common business questions. - Help to drive strategy and action by rigorously questioning data signals; deeply dissect health scores and cohorts to isolate root causes, equipping managers with the specific 'why' needed for high-impact coaching. - Partner with AI Enablement to design and measure AI/automation experiments — define success criteria, determine statistical significance, and deliver the scores, segments, and enrichments that power those workflows. - Standardize pre/post measurement and ROI methods, linking spend to qualified pipeline, bookings, CAC/LTV, and payback. - Partner with Marketing/Sales/RevOps on shared funnel and SLAs; run recurring pipeline and conversion reviews; align pipeline and bookings forecasts. - Partner with Data Intelligence Engineers to improve data quality, semantic layers, and performance. - Ship role-based BI dashboards/scorecards that drive decisions across Product, CS, Marketing, Payments, and Sales. - Manage a structured intake and prioritization process for analytics and data requests, weighing business impact, effort, and dependencies so that Snowflake/BI work is focused on the highest-value initiatives. Does this sound like you? If you have the following experience, then this is a great role for you: - 5+ years in business analytics (preferrably in SaaS B2B) with a strong IC track record delivering executive-ready dashboards and insights. - Expert in SQL and able to partner with engineering to ensure our data models and semantic layers match real business workflows and reporting needs. - Hands-on experience with tools like Omni, Redash, or Power BI focused on design, clear narratives, and stakeholder enablement. - Familiar and proficient with product analytics tools (Pendo) and GTM systems (Salesforce, HubSpot, Zendesk, Churn Zero). - Strong storytelling and communication; frames ambiguous questions and drives action. - Solid measurement fundamentals: baselines, pre/post analysis, and basic experiment reads. - Proven collaboration with Marketing, Sales, and RevOps on funnel, ROI, forecasting, and planning; financial acumen across forecasting, variance, scenarios, and headcount/capacity. - You actively use AI tools in your own daily work — not just building for others — and stay current with how the landscape is evolving. Example Projects: - Launch role-based dashboards: CS renewal prep, Support resolution, Sales pipeline quality, Marketing campaign ROI, Product activation/adoption, Finance ARR/retention. - Analyze customer health score data to validate model accuracy and distill insights into clear coaching recommendations. - Deliver quarterly GTM/product insights with recommended actions; work with Product Managers where needed to track adoption and impact of recent deliverables. - Create concise data dictionaries and usage guides to increase trust and reduce confusion. Compensation: - Canada-based candidates: CAD 100,000 - 140,000 - US-based candidates: USD 100,000 - 140,000 #LI-remote Reasons why you would love it here! - Join a team culture that’s all about collaboration, support, and having fun while making a real impact every day. - In the U.S., we offer comprehensive medical, dental, and vision coverage with multiple plan options, plus additional add ons like HSA/FSA accounts, disability and life insurance, and more. - In Canada, we provide an employer-funded HSA-based benefits plan with drug, dental, and mental health coverage - giving you a flexible way to manage your healthcare needs. - We're committed to your financial future, with 401(k) matching for U.S. employees and RRSP matching for those in Canada. - We invest in your growth through tailored career development conversations and support for tools, courses, and resources to help you thrive. - And when it comes to work-life balance? We offer unlimited Paid Time Off, paid company holidays, and a company-wide winter break from December 24 to January 1 - so you can truly recharge. Granum does not sponsor work authorization needs; candidates must have proper work authorization to work for any employer in Canada or the U.S, without sponsorship from the company. Granum is an Equal Employment Opportunity and Affirmative Action Employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status. Granum participates in the federal E-Verify program. Granum is committed to providing accessible employment opportunities in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Granum reserves the right to change job descriptions as per the needs of the organization. For accommodation requests, please contact hr@granum.com

• Supervise and manage an assigned group of District Product Support Managers • Responsible for the profitable revenue growth of the company’s parts and service business with the Develon network of dealers in North America • Responsible for technical assistance for assigned dealer regions • Manage a team of District Product Support Managers • Conduct performance evaluations, interviews, hiring, training, and development for the DPSM team • Mentor and provide front-line support for the team • Guide parts and service growth for dealers in assigned regions • Track incremental parts and service growth • Administer and control budget • Manage commercial policy budget • Minimize the risk associated with dealer and customer issues • Additional projects and responsibilities as assigned to best support team and company initiatives