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Cisco logo
Cisco

Cisco is a publicly-traded, award-winning global technology solutions firm. Established in 1984 by a group of Stanford University computer scientists, Cisco has

Technical Account Manager

Location

Mexico

Posted

55 days ago

Salary

0

Seniority

Senior

Job Description

Technical Account Manager

Cisco

• Work break-fix issues with customers • Optimize customer systems to ensure peak performance • Establish and ensure highly collaborative relationships with support teams and customers/partners • Build value-based relationships with customers, leading to referral and renewal • Leverage enterprise data analytics to transparently track and report on customer engagement • Establish and develop highly collaborative relationships with internal teams • Collaborate with Sales and Engineering to address product issues, and identify workarounds & solutions • Assume the role of escalation manager when needed, ensuring timely communication to all stakeholders for escalated issues • Ensure a great customer experience in all team interactions • Project manage many projects concurrently

Job Requirements

  • At least 5-7 years of support experience within a Network Support, Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization
  • At least 5-7 years of working directly with customers, within a technology company
  • Bachelor’s degree in Computer Science or a related field, or equivalent working experience
  • Expert understanding of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc.)
  • Experience with Cloud/SaaS software products is highly desirable
  • Strong understanding of ISP, CDN, and cloud service provider networks
  • Strong understanding of web technologies and VoIP applications
  • Hands on experience with hypervisors such as KVM, VMware, Hyper-V, and VirtualBox
  • Hands on experience with container administration tools such as docker and kubernetes
  • Knowledge of at least one computer language and programming framework desirable, JavaScript and Python are a plus
  • Working knowledge in security, authentication, permissions, SSO
  • Experience in administering Linux based operating systems
  • Excellent verbal and written communication skills.
  • Flexibility to handle critical cases after hours as needed.

Benefits

  • Flexible work arrangements
  • Professional development
  • Health insurance

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