Role Description We are looking for a reliable and detail-oriented individual to assist with day-to-day service-related tasks. This role involves supporting general operations, managing assigned activities, and keeping communication organized. - Providing virtual assistance and support for various service operations - Organizing and tracking assigned tasks or follow-ups - Supporting team processes and ensuring smooth coordination - Managing basic documentation and updates - Communicating promptly via email and tools provided Qualifications - Responsive and proactive - Detail-oriented and organized - Comfortable working independently - Familiar with using email, forms, and basic online tools - Willing to learn and grow with a supportive remote team Benefits - Remote flexibility - Employee discounts - Flexible schedule - Entry-level friendly Company Description We encourage candidates from all backgrounds to apply.

Role Description Join Instacart's Critical Response team, where a data-driven, user-first approach is used to identify patterns of misconduct or risk-related activities and take appropriate action. As a Temporary Critical Response Team Member, you will play a crucial role in ensuring the Instacart platform remains secure, safe, and stable for all users. This is a full-time hourly (non-salary) position. The Trust and Safety organization at Instacart enforces policies and protocols that ensure compliance with local, state, and federal regulations, safeguarding the platform for customers, shoppers, and the company. The Critical Response Team handles complex user-centric issues, ensuring swift action is taken to maintain the integrity of the platform. About the Job - Work Schedule - Thursday to Sunday, 12:00 PM - 11:00 PM PT (40 hours per week) - Review and analyze inbound tickets related to interpersonal misconduct on our platform. - Triage tickets to appropriate teams for further investigation and resolution. - Resolve customer and shopper account issues through timely responses. - Take prompt and effective action on accounts, including issuing bans and sending notices for profanity, sexual misconduct, store bans, and professionalism violations. - Collaborate with cross-functional teams to address user-related issues. - Maintain accurate and detailed records of actions taken. - Execute repetitive operational tasks while maintaining attention to detail and suggesting process improvements. - Provide real-time emergency response coordination when needed. Qualifications - Strong communication and writing skills with attention to detail, grammar, brand tone, and voice. - Positive attitude and the ability to adapt to dynamic and changing operational environments. - Ability to effectively manage challenging situations, including inappropriate language, misconduct, or behavioral issues. - Strong resilience, conflict resolution, and interpersonal skills. - Understanding of the gig economy. - Ability to make critical and sensitive decisions quickly in a fast-paced environment. - Operate with a high degree of confidentiality. - Proficient in Excel/Google Sheets. - Availability to work weekends, evenings, or holidays. Preferred Qualifications - Experience in a fast-paced environment or in roles involving Trust & Safety, Risk Management, or Support functions. Benefits - Highly market-competitive compensation and benefits in each location where our employees work. - Remote work flexibility. - Base pay range for a successful candidate is dependent on their permanent work location. Compensation - CA, NY, CT, NJ: $27 — $29 USD - WA: $26 — $28 USD - OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $25 — $27 USD - All other states: $23 — $24 USD

Position Summary The Member Advocate I serves as a frontline representative, providing exceptional support and education to members in a fast-paced remote call center environment. This role is responsible for managing the general queue, responding to "Contact Us" requests, and delivering accurate, empathetic, and timely solutions. By ensuring a positive member experience through excellent service, clear communication, and efficient time management, the Member Advocate I plays a key role in building trust and satisfaction with our organization. Key Responsibilities - Manage an average of 40+ inbound calls daily from the general queue, providing professional and empathetic support. - Respond to "Contact Us" submissions through the website within established service-level agreements. - Accurately document all interactions and resolutions in the system. - Navigate multiple systems and resources to troubleshoot and resolve member concerns in real time. - Educate members on plan benefits, coverage, and processes to promote understanding and empowerment. - Guide members through prior authorization, formulary exceptions, and appeal procedures as needed. - Escalate complex issues to appropriate teams while maintaining ownership of the member experience. - Actively participate in team huddles, training sessions, and performance reviews. - Share feedback and insights to support continuous improvement in workflows and member satisfaction. - Ensure compliance with privacy regulations, internal protocols, and quality standards. - Perform additional duties as assigned to support departmental and organizational goals. Required Qualifications - 1+ years of experience in member services or healthcare operations, preferably in pharmacy benefits or managed care. - Proficiency with Contact Center as a Service (CCaaS) platforms, Microsoft Office, and CRM systems. - Demonstrated ability to manage task queues and synopsis requests with accuracy and follow-through. - Comfort navigating complex workflows such as prior authorization, formulary exclusions, and appeals. Preferred Qualifications - Advanced experience with CCaaS and CRM platforms. - Familiarity with compliance and quality assurance standards in member-facing roles. - Proficiency in claims processing and rejection resolution, with knowledge of pharmacy systems and tools (e.g., Tritium, Five9). - Experience handling escalated member concerns with professionalism and accuracy. - Strong collaboration skills, with proven ability to work effectively across teams and with leadership. What We Offer At DisclosedRx, we are committed to supporting our employees' growth and well-being. As a Member Advocate I, you will have access to: - Comprehensive Benefits Package – Including medical, dental, vision, and life insurance. - Paid Time Off & Holidays – PTO and company-observed holidays to support work-life balance. - Professional Growth Opportunities – Ongoing training, career development, and the ability to grow into advanced roles. - Remote Work Flexibility – Work from the comfort of your home with the tools and support you need to succeed. - Collaborative Culture – Be part of a supportive, mission-driven team that values communication, accountability, and innovation.

APPLICATION WINDOW CLOSES APRIL 11, 2026 LabCorp is seeking a remote Customer Service Representative to join our team! Schedule: Tuesday - Saturday 9am to 530pm EASTERN STANDARD TIME Job Duties/Responsibilities - Act as a liaison between LabCorp, customers, and patients. - Maintain understanding of lab operations across departments. - Resolve routine requests using internal systems and procedures. - Communicate professionally with internal and external customers. - Clarify and confirm customer needs to provide solutions. - Meet productivity, quality, and service standards. - Identify root causes and help prevent recurring issues. - Multi-task effectively. - Research and resolve complex inquiries using databases. - Review test forms for accuracy and correct discrepancies per standard operating procedures. - Support initiatives to improve customer satisfaction and performance. - Maintain accurate records and CRM data in compliance with HIPAA. - Troubleshoot basic technical issues to minimize disruptions. - Participate in activities designed to improve customer satisfaction and business performance. Minimum Qualifications - High school diploma or GED equivalent - 1 or more years’ experience in a customer service role Preferred - Associate degree - Microbiology experience - 1 or more years’ experience with a medical background - 1 or more years’ experience working in a contact center/call center environment. - 1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital. Additional Job Standards - Reliable internet with compatible provider (minimum 50 Mbps download speed). - 1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS). - HIPAA-compliant, distraction-free workspace. - Strong computer skills, including multitasking across systems and typing proficiency. - Ability to troubleshoot and resolve basic technical issues independently. - Strong verbal/written communication with active listening skills. - Courteous with a strong customer service focus. - Organized with effective time management in a multitasking environment. - Self-motivated and able to learn/apply new processes and systems. - Strong critical thinking and problem-solving skills. - Takes ownership to ensure issue resolution. - Team-oriented with ability to collaborate effectively. - Flexible and responsive to changing priorities and workloads. - Maintains professionalism in all customer interactions. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can thrive in a fast-paced environment. Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools. Pay Range $17.75 - $23.00 All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.  If you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. 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