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HR Central Representative
Location
United States
Posted
98 days ago
Salary
$21 - $32 / hour
Seniority
Junior
Job Description
HR Central Representative
Republic Services
• Serves as the first point of contact for employee-related inquiries and issues utilizing a case management system. • Quickly assess the level of complexity of cases and either answer directly or escalate to a Tier II Analyst or COE for resolution. • Facilitate escalation and issue resolution as required. • Ensure positive and consistent employee experiences by striving for excellence in understanding specific requests throughout the employee life cycle, resolving issues timely and with quality. • Maintains employee data within our people-focused systems. • Ensuring compliance with all corporate data administration, data security standards, and HR policies and procedures. • Provide end-user support for employees interacting with HR systems including navigational questions and basic system issue resolution, escalating as applicable. • Providing guidance and training on self-service capabilities. • Leverage knowledge management tools to effectively respond to, document and monitor inquiries. • Identify opportunities to address common inquiries through improved knowledge management system content and/or improved case management methodologies. • Support the HR Central team by identifying and highlighting trends in inquiry types and/or volumes at an early stage to allow proactive planning and adjustments as necessary. • Maintains a continuous improvement mindset; identifying process and technology opportunities, elevating to the appropriate technology team and supporting execution through insight and testing support. • Continually develop HR acumen, maintaining awareness of the full portfolio of HR services, policies, and procedures and changes as they occur. • Utilize the HR Central team as a platform to explore the breadth of HR and develop professionally. • Follows and maintains Standard Operating Procedures (SOP’s), inclusive of process workflows. • Partners closely with the HR Centers of Excellence in support of people programs and initiatives. • Participates in special projects and performs other job-related duties as assigned or apparent.
Job Requirements
- Workday experience - preferred.
- Passionate about customer service and the employee experience.
- Positive team player attitude.
- Highly organized and process oriented.
- Strong attention to detail.
- Ability to handle multiple demands and competing priorities.
- Effective interpersonal skills to communicate clearly across all levels of the organization.
- Strong ethics and the ability to maintain a high level of confidentiality.
- PC software knowledge and skills, including Excel, Word, and PowerPoint.
- Bachelor’s degree - preferred.
- Previous experience in an HR role - preferred.
- 1 year of experience in HR, business, or customer service support role.
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
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