Job Title: Customer Service Representative Job Type: Full-time / Remote Work Hours: US Business Hours (EST or PST) Job Overview: We’re helping our client find a Customer Service Representative to join their fast-growing US-based apparel e-commerce brand. In this role, you will serve as the frontline of the customer experience, handling end-to-end customer support across multiple channels while ensuring every interaction reflects the brand’s tone, values, and commitment to excellence. You will play a key role in managing customer inquiries, resolving order issues, and delivering fast, accurate, and empathetic support, while contributing to continuous improvements in processes, workflows, and customer experience quality. Responsibilities: - Own the full customer support lifecycle from initial contact through to resolution across email, live chat, and other support channels - Handle customer inquiries including order issues, shipping updates, returns, exchanges, refunds, and product-related questions - Manage and prioritize support tickets using Gorgias, ensuring SLAs are consistently met - Use Shopify to look up orders, process refunds, adjust orders, and verify customer account information - Leverage Sienna AI or similar tools to streamline workflows and enhance customer interactions - Identify recurring customer pain points and escalate insights to internal teams for improvement - Maintain accurate and detailed records of all customer interactions and resolutions - Ensure all communication aligns with the brand’s voice, tone, and values - Collaborate with operations and fulfillment teams to resolve complex customer issues - Contribute to internal knowledge base articles and response templates to improve support efficiency

Job Title: Customer Service Representative Job Type: Full-time / Remote Work Hours: US Business Hours (EST or PST) Job Overview: We’re helping our client find a Customer Service Representative to join their fast-growing US-based apparel e-commerce brand. In this role, you will serve as the frontline of the customer experience, handling end-to-end customer support across multiple channels while ensuring every interaction reflects the brand’s tone, values, and commitment to excellence. You will play a key role in managing customer inquiries, resolving order issues, and delivering fast, accurate, and empathetic support, while contributing to continuous improvements in processes, workflows, and customer experience quality. Responsibilities: - Own the full customer support lifecycle from initial contact through to resolution across email, live chat, and other support channels - Handle customer inquiries including order issues, shipping updates, returns, exchanges, refunds, and product-related questions - Manage and prioritize support tickets using Gorgias, ensuring SLAs are consistently met - Use Shopify to look up orders, process refunds, adjust orders, and verify customer account information - Leverage Sienna AI or similar tools to streamline workflows and enhance customer interactions - Identify recurring customer pain points and escalate insights to internal teams for improvement - Maintain accurate and detailed records of all customer interactions and resolutions - Ensure all communication aligns with the brand’s voice, tone, and values - Collaborate with operations and fulfillment teams to resolve complex customer issues - Contribute to internal knowledge base articles and response templates to improve support efficiency

Job Title: Customer Service Representative Job Type: Full-time / Remote Work Hours: US Business Hours (EST or PST) Job Overview: We’re helping our client find a Customer Service Representative to join their fast-growing US-based apparel e-commerce brand. In this role, you will serve as the frontline of the customer experience, handling end-to-end customer support across multiple channels while ensuring every interaction reflects the brand’s tone, values, and commitment to excellence. You will play a key role in managing customer inquiries, resolving order issues, and delivering fast, accurate, and empathetic support, while contributing to continuous improvements in processes, workflows, and customer experience quality. Responsibilities: - Own the full customer support lifecycle from initial contact through to resolution across email, live chat, and other support channels - Handle customer inquiries including order issues, shipping updates, returns, exchanges, refunds, and product-related questions - Manage and prioritize support tickets using Gorgias, ensuring SLAs are consistently met - Use Shopify to look up orders, process refunds, adjust orders, and verify customer account information - Leverage Sienna AI or similar tools to streamline workflows and enhance customer interactions - Identify recurring customer pain points and escalate insights to internal teams for improvement - Maintain accurate and detailed records of all customer interactions and resolutions - Ensure all communication aligns with the brand’s voice, tone, and values - Collaborate with operations and fulfillment teams to resolve complex customer issues - Contribute to internal knowledge base articles and response templates to improve support efficiency

Job Title: Customer Service Representative Job Type: Full-time / Remote Work Hours: US Business Hours (EST or PST) Job Overview: We’re helping our client find a Customer Service Representative to join their fast-growing US-based apparel e-commerce brand. In this role, you will serve as the frontline of the customer experience, handling end-to-end customer support across multiple channels while ensuring every interaction reflects the brand’s tone, values, and commitment to excellence. You will play a key role in managing customer inquiries, resolving order issues, and delivering fast, accurate, and empathetic support, while contributing to continuous improvements in processes, workflows, and customer experience quality. Responsibilities: - Own the full customer support lifecycle from initial contact through to resolution across email, live chat, and other support channels - Handle customer inquiries including order issues, shipping updates, returns, exchanges, refunds, and product-related questions - Manage and prioritize support tickets using Gorgias, ensuring SLAs are consistently met - Use Shopify to look up orders, process refunds, adjust orders, and verify customer account information - Leverage Sienna AI or similar tools to streamline workflows and enhance customer interactions - Identify recurring customer pain points and escalate insights to internal teams for improvement - Maintain accurate and detailed records of all customer interactions and resolutions - Ensure all communication aligns with the brand’s voice, tone, and values - Collaborate with operations and fulfillment teams to resolve complex customer issues - Contribute to internal knowledge base articles and response templates to improve support efficiency