• Perform manual testing of web applications (functional, exploratory, and regression) • Validate requirements and business rules with the development and product teams • Identify, document, and track bugs through to resolution • Create and execute test cases and validation scripts • Support quality assurance of deliveries in development and production environments • Work closely with developers, product team, and other stakeholders

• Proactively analyze requirements, designs, and user flows to identify risk areas and gaps before testing begins. • Investigate test failures and defects thoroughly, including environment checks, data validation, browser and device reproduction, API verification, and log review. • Propose practical solutions and workarounds when issues arise, documenting findings clearly for developers and stakeholders. • Create and maintain test scenarios and test cases, including functional, regression, integration, and UAT support, ensuring strong coverage and traceability. • Execute testing across web applications, mobile applications, content-driven experiences, and integrated systems such as CMS and DXP platforms. • Validate end-to-end workflows across UI, APIs, and downstream systems to ensure data integrity and correct integration behavior.

• Serve as the project management lead and subject matter expert for assigned NCQA standard areas • Manage the assessment of related business functions for corresponding departments within the scope of NCQA standards • Support high-quality performance and ensure successful NCQA Accreditation process • Support the Continuous Quality Improvement Committee • Implement and Monitor Accreditation Workplan • Identify gaps and risks and provide regular status reports from NCQA tracker to leadership • Serve as lead for NCQA Accreditation reviews for assigned standard categories • Review and update policies and procedures, reports, materials, and files for completeness, accuracy, and compliance with NCQA Standards • Maintain calendar of documentation due dates • Participate in Delegation Oversight and audits as appropriate • Provide technical support and education to staff regarding NCQA Health Plan Accreditation • Assess business area functions against current and upcoming NCQA standards • Coordinate and collaborate with cross-departmental teams to identify and implement organization-wide strategic initiatives that support quality performance

• Plan and execute manual and automated functional tests • Develop and maintain test automation scripts • Validate integrations and end-to-end flows • Identify, document, and track defects • Collaborate with the development team to ensure continuous quality • Execute performance tests using tools such as JMeter and BlazeMeter