Job Closed
This listing is no longer active.
Medical insurance for the life of your pet.
Customer Support Specialist – Pacific Time Hours
Location
Washington
Posted
70 days ago
Salary
$21 / hour
Seniority
Mid Level
Job Description
Customer Support Specialist – Pacific Time Hours
Trupanion
• Manage high call volumes within tight deadlines • De-escalate difficult situations with empathy, care, strong communication skills while maintaining calm and exemplifying Trupanion values • Utilize multiple systems and tools to efficiently support our customers, ensuring a seamless member experience • Handle phone calls, chat and email inquiries with passion and curiosity • Listen actively to provide accurate information and resolve problems effectively • Thrive in a fast-paced environment by quickly adjusting to evolving responsibilities, processes and workflows • Efficiently manage time to provide exceptional customer service in a high-volume contact center • Make genuine connections and adapt communication style to customer interactions while demonstrating the ability to tailor responses to individual customer needs • Document customer interactions and maintain accurate and detailed records in the customer relationship management (CRM) system • Meet and maintain productivity and quality targets to ensure our customers are consistently receiving exceptional support while adhering to 90% of set schedules • Engage in regular video calls to collaborate and connect with your team, and contribute to a strong, inclusive remote culture
Job Requirements
- 2+ years of experience in a high-volume call center or customer service role is essential
- Demonstrated ability to de-escalate difficult situations, handling complaints and sensitive or emotional topics with empathy
- Strong written and verbal communication skills
- Experienced in navigating multiple digital platforms simultaneously, with a strong aptitude for diagnosing and resolving technical issues in real time while maintaining a great customer experience
- Proficient in using CRM Systems to document and manage customer interactions
- Experience working remotely with a reliable wired internet connection and a distraction-free home-office setup.
Benefits
- Full medical, dental, and vision benefits at no cost to the employee
- Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
- Five-week sabbatical after five years of employment
- Open, casual, pet-friendly, and fun office environment
- Free medical health insurance for your pet (1 dog or cat)
- Paid time off to volunteer at nonprofit organizations
- Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Care Advisor
CircleCircle helps businesses and developers harness the power of stablecoins for payments and internet commerce worldwide.
• Engage with customers to resolve issues that come through as support tickets to our team • Craft well-written, tailored communications to help customers resolve their issues • Partner with Partner Managers, Business Development, Compliance, Treasury, Product and Engineering to diagnose and solve problems • Serve as a trusted advisor with an open, caring and approachable style of working • Establish, document, and refine operational processes with a focus on continuous improvement and cross-training opportunities. • Responsible for validating and completing escalation requests • Handle customer calls for escalation requests • Involve in Incident Management to triage and communicate customer impact • Proactively identify opportunities to develop solutions that help the team achieve our goals • Developing and maintaining operational processes through documentation updates and cross-training • Provide coverage through "on-call" shifts as needed to support our global support model • Active participation and contribution to department OKRs • Meet defined Service Level Agreements, Objectives and Key Results.
Croatian Speaking Customer Service for Streaming Services - Work In Greece
Mercier Consultancy GroupA fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.
Mercier Consultancy MD is excited to offer a fantastic opportunity for Croatian Speaking Customer Service Representatives for a leading Streaming Services provider, with the chance to work in stunning Greece. This position is ideal for individuals passionate about digital entertainment and delivering exceptional customer support. As a representative, you will assist customers in Croatian with their inquiries regarding streaming services. Key Responsibilities - Handle customer inquiries related to streaming service subscriptions, content access, billing, and technical issues via phone, email, and chat in Croatian. - Provide clear and helpful guidance on account management, service features, and troubleshooting steps. - Resolve customer complaints and issues efficiently to ensure high satisfaction levels. - Document all customer interactions accurately in the CRM system. - Collaborate with internal teams to improve customer experience and service delivery. - Stay up-to-date with streaming service updates, new releases, and industry trends to assist customers effectively.
Croatian Speaking Customer Service for Streaming Services - Work In Greece
Mercier Consultancy GroupA fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.
Mercier Consultancy MD is excited to offer a fantastic opportunity for Croatian Speaking Customer Service Representatives for a leading Streaming Services provider, with the chance to work in stunning Greece. This position is ideal for individuals passionate about digital entertainment and delivering exceptional customer support. As a representative, you will assist customers in Croatian with their inquiries regarding streaming services. Key Responsibilities - Handle customer inquiries related to streaming service subscriptions, content access, billing, and technical issues via phone, email, and chat in Croatian. - Provide clear and helpful guidance on account management, service features, and troubleshooting steps. - Resolve customer complaints and issues efficiently to ensure high satisfaction levels. - Document all customer interactions accurately in the CRM system. - Collaborate with internal teams to improve customer experience and service delivery. - Stay up-to-date with streaming service updates, new releases, and industry trends to assist customers effectively.
Croatian Speaking Customer Service for Streaming Services - Work In Greece
Mercier Consultancy GroupA fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.
Mercier Consultancy MD is excited to offer a fantastic opportunity for Croatian Speaking Customer Service Representatives for a leading Streaming Services provider, with the chance to work in stunning Greece. This position is ideal for individuals passionate about digital entertainment and delivering exceptional customer support. As a representative, you will assist customers in Croatian with their inquiries regarding streaming services. Key Responsibilities - Handle customer inquiries related to streaming service subscriptions, content access, billing, and technical issues via phone, email, and chat in Croatian. - Provide clear and helpful guidance on account management, service features, and troubleshooting steps. - Resolve customer complaints and issues efficiently to ensure high satisfaction levels. - Document all customer interactions accurately in the CRM system. - Collaborate with internal teams to improve customer experience and service delivery. - Stay up-to-date with streaming service updates, new releases, and industry trends to assist customers effectively.
