Title: Senior Specialist, Regulatory Affairs Business Operations Location: North Chicago, IL, USA Employees work in a hybrid mode Full-time Salary Min: 78500 Salary Max: 141000 Workday Global Grade: 16 Compensation: USD 78,500 - USD 141,000 - yearly Job Description: Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. Job Description The Senior Specialist, Regulatory Affairs Business Operations manages low-to-medium complexity business processes and project management support for the Regulatory Affairs function. With support from management and by fostering efficiency through data analysis and process management, this role is integral in ensuring resources are optimally utilized and processes are aligned with organizational priorities. This resource may also play a support role in broader initiatives that may contain business processes and/or technology components. Responsibilities: - Provides business support for globally deployed applications, including supporting appropriate training, granting applications access, and maintaining process models. - Tracks risks and mitigation plans; tracks issues and facilitate resolution. - Perform data analyses that provide insights to support decision-making. Gathering and reporting of business process metrics, trends, and standard reporting on an established cadence. - Works with the RA Business Ops team, R&D and BTS partners to understand existing and upcoming process and technology initiatives to support new and enhanced business support capabilities. - Apply innovative solutions to enhance operational and analytics processes. - Manage business operations to ensure processes are efficient and strategically aligned. Ensure systems and tools are used efficiently to support operational objectives. - Communicates information regarding projects concisely and effectively to project stakeholders. - Works well in a global and matrix team environment; interacts effectively across RA sub-functions and related organizations across the globe. - Develops effective working relationships with team members, with a strong focus on delivering value to customers. - This position follows a hybrid work schedule, requiring three days per week onsite at our AbbVie headquarters in Lake County, IL. Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hr day) is required Qualifications - Required Experience: Bachelor's degree preferred in a business, finance, technical, scientific, or project management-related discipline and 4+ years professional work experience, preferably in operations management, data analytics, or the pharmaceutical or biotech industry; or Master's degree with 2+ years of work experience. - Excellent interpersonal, problem-solving, and strong data analytical skills. Demonstrated history of successful execution in a fast-paced environment and managing multiple priorities effectively. - Ability to work independently and represent sound strategies is required. - Experience analyzing complex business problems and facilitating the design of innovative business and/or technology solutions preferred. - Experience working in a complex and matrixed environment preferred. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: - The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time ofthis posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. - We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. - This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of anybonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's soleand absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

Paired is a global recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. About Our Clients Our client is a fast-growing direct-to-consumer (DTC) e-commerce business operating in the health and wellness space. The company builds and scales consumer brands through a strong focus on customer understanding, product quality, and performance-driven marketing. Having reached eight-figure annual revenue early in its journey, the team is now focused on strengthening backend operations, improving customer experience, and building scalable systems to support continued growth. They are looking for a Head of Post-Purchase Operations to take ownership of the customer experience after purchase and ensure operational excellence as the business scales. It is not a traditional corporate role with established processes. The right candidate will bring structure, clarity, and execution to a growing operation. This role is best suited for individuals who thrive in high-ownership environments and are motivated by building systems, solving complex operational problems, and directly impacting business performance. Responsibilities - Own and optimize the post-purchase customer experience, ensuring fast, high-quality, and personalized support - Identify and eliminate operational inefficiencies that lead to refunds, chargebacks, and customer dissatisfaction - Build and implement scalable systems and workflows, leveraging AI to improve speed and efficiency - Lead hiring and development for customer support and operational roles - Establish and maintain knowledge systems and documentation to support team scalability - Monitor and improve subscription health and retention performance - Collaborate with fulfillment partners to ensure consistent delivery performance and customer satisfaction - Coordinate cross-functionally with marketing and product teams to ensure smooth product launches and backend readiness - Track and improve key metrics such as refund rate, chargeback rate, and customer satisfaction scores - Transition the business from reactive issue management to a proactive, system-driven operating model

• Lead and manage complex, cross-functional claims and medical management projects from initiation through execution and delivery. • Serve as a strategic partner to Operations leadership, deeply integrating into business operations to drive impactful outcomes. • Act as both Project Manager and Business Analyst, analyzing business workflows, policies, and rules to design and implement effective solutions. • Function as a Product Owner, translating business needs into actionable requirements and overseeing solution development. • Collaborate closely with IT teams to manage technical project components, ensuring alignment between business goals and system capabilities. • Develop and maintain detailed project documentation, including project plans, process flows, requirements, and status reports. • Responsible for managing the budget and/or financial implications of more complex projects. • Utilize data analytics and reporting tools to identify trends, solve problems, and drive continuous process improvement. • Communicate complex technical concepts in clear, business-friendly language to stakeholders, including internal and external partners. • Ensure projects are delivered on time, within scope, and aligned with strategic objectives. • Group facilitation/presentation influencing various internal (these may be cross-functional/segment) and external parties (e.g., vendor management). • Identifies issues that may stall project and addresses them by either resolving the issue or creating an alternative solution. • Builds communication plans for implementation to ensure all impacted parties (upstream/downstream) are informed of next steps for completion. • Acts as an advocate for change; may require influencing others to see the value in project, including managing interpersonal sensitivities and articulating the strategic view to ensure project alignment.

• Operate as a hybrid strategist, operator, and analytics lead • Translate strategic direction into scalable pilots, programs, and playbooks • Design, execute, and scale pilots and experiments • Own performance tracking for Listing Media initiatives • Synthesize data into actionable insights and recommendations • Build compelling stories and updates to drive key decisions • Drive high-priority, cross-functional programs end-to-end • Orchestrate collaboration across various teams