• Develop a comprehensive AR strategy including analyst landscape assessment, tiered prioritization framework, and engagement playbook — delivered within the first 30 days. • Own KLAS optimization end-to-end: own customer outreach and invitations for research, coordinate cross-functional inputs across Marketing, Care Transformation, Product, and Sales, and develop proactive engagement with the KLAS research team on emerging sub-categories. • Initiate and manage relationships with priority analyst firms beyond KLAS, establishing a quarterly briefing cadence and positioning Ambience for inclusion in relevant market reports. • Serve as the internal hub for all analyst-related communications — routing inquiries, aligning stakeholders, and building the cross-functional coordination model that makes AR sustainable. • Partner with BizOps to integrate analyst insights into monthly business reviews, connecting AR activity to measurable outcomes like pipeline influence, win rates, and RFP citations. • Enable Sales and Marketing with analyst-sourced positioning tools, competitive intelligence, and market research. • Build an AR playbook and competitive intelligence dashboard for ongoing team enablement.

• Primarily responsible for evaluating and adjudicating claim exception requests in adherence to established work instructions. • Periodically responsible for adjudicating higher-risk exceptions not governed by established work instructions but supported through broader policies and agreements. • Effectively track, log, and monitor claims you are working on. • Navigate, prioritize, and execute client assignments in a fast-paced environment. • Proven ability to monitor, identify, and flag emerging risk trends as necessary. • Excellent verbal and written communication skills with internal and external partners. • Maintain confidentiality of information related to customers, clients, and/or associates. • Function as a resource to team members by answering and/or resolving policy questions, policy terms, program procedures, cancellation status inquiries, etc. • Maintain accurate and proficient knowledge of products, policy terms and coverages, and program procedures. • Research and review exception decisions to ensure validity and accuracy in accordance with program enrollment. • Strong organizational skills to navigate ambiguity. • Consistently achieve established team quality, productivity, and/or performance goals. • Demonstrate willingness to perform additional tasks to support team initiatives as needed.

Business Area: IT Seniority Level: Mid-Senior level Job Description: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises. As an Information Security Analyst (IC3), you will serve as a critical bridge between technical security requirements and business operations. You are responsible for managing the end-to-end security risk lifecycle for our global vendor ecosystem. This is an individual contributor role (Level 3) that requires deep technical expertise, a high degree of autonomy, and the ability to perform rigorous analysis of third-party environments. You won't just be "checking boxes"; you will be performing deep-dive technical reviews, actively managing the risk register and partnering with InfoSec, Privacy, and Procurement to ensure our data remains secure. You will also play a key role in our evolving AI Governance program, assessing the unique risks posed by vendor-integrated AI models. Key Responsibilities - Conduct "deep-dive" technical reviews of vendor security controls and architectures. - Analyze complex audit artifacts, including SOC 2 Type II, ISO 27001, and Penetration Test reports to identify hidden vulnerabilities. - Perform independent research to identify public breaches, legal filings, or external risk factors that may not be disclosed in standard documentation. - Identify security gaps and formalize them into actionable risk records. - Own the lifecycle of risk findings, from initial identification through to remediation or formal risk acceptance. - Ensure all risks are accurately documented and assigned to the correct internal owners with clear deadlines. - Manage end-to-end assessments for new and existing vendors using industry standards (SIG-Lite, SIG-Core, CAIQ). - AI Specialization: Analyze security and privacy risks specifically related to vendors’ AI features, training data practices, and model governance. - Partner daily with InfoSec, Privacy, and Procurement teams to align vendor engagements with corporate policies. - Drive all operational workflows within ServiceNow (GRC/IRM), ensuring data integrity for audit readiness. - Oversee the continuous monitoring of the vendor portfolio, ensuring regular review cadences are met and risks are updated in real-time. Qualifications & Key Skills - Experience: 3+ years of experience in Information Security, Risk Management, or IT Audit (specifically focusing on TPRM). - Technical Proficiency: Strong ability to interpret technical audit reports and vulnerability assessments. You should understand the nuances of a PenTest report as easily as a SOC 2. - Framework Knowledge: Deep familiarity with standardized assessment frameworks (SIG, CAIQ) and security standards (NIST, ISO). - Systems Expertise: High proficiency in ServiceNow (GRC/IRM) for risk tracking and workflow management. - Communication: Proven ability to translate complex technical risks into "business speak" for Legal and Business stakeholders. - Problem Solving: A proactive mindset—someone who identifies a gap and immediately works to find a remediation path rather than just flagging the issue. Preferred Certifications - Certified Information Systems Security Professional (CISSP) - Certified Information Systems Auditor (CISA) - Certified in Risk and Information Systems Control (CRISC) - Certified Third-Party Risk Professional (CTPRP) Why Join Us? You will have the opportunity to influence the security posture of a growing organization while staying at the forefront of emerging technology risks, including AI and cloud-native ecosystems. This role offers the autonomy of a senior analyst with the support of a highly collaborative cross-functional team. What you can expect from us: - Generous PTO Policy - Support work life balance with Unplugged Days - Flexible WFH Policy - Mental & Physical Wellness programs - Phone and Internet Reimbursement program - Access to Continued Career Development - Comprehensive Benefits and Competitive Packages - Paid Volunteer Time - Employee Resource Groups EEO/VEVRAA NA

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary *Must live/work in PST* The Care Management Associate (CMA) supports comprehensive coordination of medical services that include intake and outgoing calls for medical services. We work closely with both case management team and utilization management team. • The Care Management Associate will review eligibility and benefits and open pre-certification cases and either approve or send to nursing staff for review. • The Care Management Associate role include: • Responsible for initial review and triage of Care Team tasks. • Identifies principal reason for admission, facility, and member product to correctly apply intervention assessment tools. • Screen patients using targeted intervention business rules and processes to identify needed medical services, make appropriate referrals to medical services staff and coordinate the required services in accordance with the benefit plan. • Monitors non-targeted cases for entry of appropriate discharge date and disposition. • Identifies and refers outlier cases (e.g., Length of Stay) to clinical staff. • Identifies triggers for referral into Aetna’s Case Management, Disease Management, Mixed Services, and other Specialty Programs. • Utilizes Aetna systems to build, research and enter member information, as needed. • Support the Development and Implementation of Care Plans. • Coordinates and arranges for health care service delivery under the direction of nurse or medical director in the most appropriate setting at the most appropriate expense by identifying opportunities for the patient to utilize participating providers and services • Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g., health care providers, and health care team members respectively) • Performs non-medical research pertinent to the establishment, maintenance, and closure of open cases • Provides support services to team members by answering telephone calls, taking messages, researching information, and assisting in solving problems. • Adheres to Compliance with PM Policies and Regulatory Standards. • Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. • Protects the confidentiality of member information and adheres to company policies regarding confidentiality. • May assist in the research and resolution of claims payment issues. • Supports the administration of the hospital care, case management and quality management processes in compliance with various laws and regulations, URAQ and/or NCQA standards, Case Management Society of America (CMSA) standards where applicable, while adhering to company policy and procedures. Required Qualifications Minimum of 6 months of call center experience required. Must live/work in PST Preferred Qualifications • Effective communication, telephonic and organization skills. • Familiarity with basic medical terminology and concepts used in care management. • Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members. • Computer literacy to navigate through Internal/external computer systems, including Excel and Microsoft Word. Education High School Diploma or equivalent experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $38.82 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/15/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.