• Lead and manage a technical team of consultants and project managers responsible for Zscaler solution deployments and support in the AMS West Region • Own the hiring, onboarding, development, and performance management for the team to ensure high-quality delivery • Manage cross-functional relationships across Sales, Customer Success, Product Management, and Support to drive successful deployments • Participate in long-term planning and strategic decision-making with global partners, including PS Sales and Practice leads • Drive operational excellence through process improvement, tooling, and the effective management of KPIs to enhance automation and reduce manual effort

Role Description The Senior Manager provides direction to professional and supervisory staff in the Revenue Cycle. Assures the integrity of revenue and billing information for Mayo Clinic to be appropriately reimbursed for all billable services provided. - Participates in providing input in strategic planning with the Revenue Cycle Leadership team. - Translates the Mayo Clinic and departmental vision into meaningful and effective responses and results. - Establishes key performance indicators with scope of responsibility to effectively manage staff and outcomes. - Delegates responsibility and authority to carry out work. - Manages multiple functions and serves as a resource with oversight in day-to-day activities. - May manage multi-site operations. - Must be able to operate scope of responsibility through complexity and ambiguity. - May possess technical knowledge appropriate to functions being managed with additional knowledge in other functions including professional management. - Participates in the identification of opportunities to improve processes and acts as a catalyst for realizing these improvements. - Acts as a facilitator and generator of new ideas and a mediator on difficult issues. - Responsible for recruitment, development, and performance management within areas of responsibility, translating the departmental vision into meaningful and effective results. - Brings awareness of current external environment issues. - Participates in the overall management of the Revenue Cycle by chairing and serving on Enterprise projects/groups, task forces, councils, and committees. - Serves as a liaison between sections and other departments and agencies inside and outside Mayo. - Creates customer service-driven sections and fosters collaboration with physician and administrative colleagues. - Builds teamwork within the Enterprise Revenue Cycle. - Participates in retention planning initiatives. - Travel required as assignments warrant. Benefits - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Company Description Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. - Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. - Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Role Description Care Team Manager (RN) exists to lead and support Medical Assistants while providing clinical guidance to ensure care is delivered efficiently, accurately, and with compassion. This role serves as a critical bridge between clinical care and operations—helping teams deliver a seamless, high-quality experience for every member. - Lead and develop a team of Medical Assistants, providing real-time support, coaching, and clinical guidance - Partner closely with providers and care teams to ensure coordinated, efficient, and patient-centered care - Support clinical decision-making and help guide teams through more complex or sensitive situations - Improve how care is delivered by identifying gaps, removing friction, and optimizing workflows - Directly impact member experience by ensuring care is timely, accurate, and easy to navigate Qualifications - Active, unrestricted Registered Nurse (RN) license - 3+ years of clinical experience (care coordination, triage, case management, or similar preferred) - 2+ years of leadership or supervisory experience - Strong clinical judgment and ability to guide care decisions - Proven ability to coach, develop, and lead teams - Excellent communication and problem-solving skills - Comfortable working in a remote, tech-enabled environment - A people-first mindset with a passion for helping others Requirements - Enjoys developing people and supporting clinical teams in real time - Brings strong clinical judgment and is comfortable guiding others - Thrives in a fast-paced, evolving, and highly collaborative environment - Is comfortable balancing day-to-day team support with process improvement and problem-solving - Takes ownership and follows through - Wants their work to make a meaningful impact on both team performance and member care Benefits - $0 out of your paycheck and $0 when you need care - $0 monthly premiums - $0 to add your spouse or children - $0 deductibles (we reimburse them) - $0 out-of-pocket maximums - This benefit alone can save families tens of thousands of dollars. - Salary: $100,000-$110,000 per year - FREE healthcare for you and your entire family - Dental & Vision insurance - Paid time off & sick time - 401(k) access - A mission-driven team that believes in doing the right thing Company Description If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.

• Drive adoption of the Proximie platform within specified accounts to ensure a clear ROI is attained; resulting in renewals and expansions. • Engage with clinical, operational, analytical, and technical leaders to demonstrate the value that Proximie brings. • Achieve strong customer retention rates and drive measurable increases in product adoption and user satisfaction. • Lead technical product and clinical demonstrations to ensure current utilization of Proximie users. • Onboard and train new customers in the utilization of the software. • Ensure full utilization of system functionality and efficient workflows, identifying weaknesses/opportunities for improvement. • Support live, clinical utilization of the Proximie platform. • Build engagement and value through the platform across divisions and specialties.