Job Title: Remote Patient Coordinator (Full-Time) Location: 100% Remote. Company: NOVA Plastic Surgery & Dermatology Position Summary NOVA Plastic Surgery & Dermatology is hiring a full-time Remote Patient Coordinator to function as a centralized call center for all inbound patient communication. This role owns first contact with new and existing patients across phone, webchat, and online leads, with a clear objective: convert every qualified inquiry into a scheduled consultation. This is a revenue-driving role. Performance is measured by speed, accuracy, and conversion. Core Responsibilities - Answer all inbound phone calls without delay - Respond to webchats, online forms, and digital leads in real time - Convert inquiries into booked consultations using structured protocols - Schedule patients into correct appointment types based on services - Enter and manage all lead activity inside CRM - Execute follow-ups on missed calls, unconverted leads, and incomplete bookings - Maintain precise documentation of all interactions - Escalate clinical or complex questions appropriately KPIs - 100% call answer rate during scheduled hours - Lead-to-consult conversion rate - Speed to response across all channels - Daily consults booked - CRM accuracy and task completion Requirements (Mandatory) - Direct experience in plastic surgery, dermatology, or medical aesthetics - Prior role in patient coordination, call center, or consult booking within aesthetics - Strong understanding of aesthetic treatments and patient flow - Proven ability to convert leads into booked consultations - Experience working in a CRM (GoHighLevel, Nextech, Salesforce, or similar) - High-volume call handling with consistent performance - Clear, confident communication and control of the call - Must be able to work during EDT time zone with hours from 9am- 6pm What Success Looks Like - No missed calls - Immediate engagement with every lead - High conversion from inquiry to consult - Accurate scheduling aligned with services and provider availability - Full command of company services and positioning Compensation - Hourly base: $22–$28/hour (based on experience) - Performance bonus tied to consult volume and conversion rate Schedule - Full-time - Must align with clinic hours, including evenings and weekends About NOVA Plastic Surgery & Dermatology A multi-location aesthetic practice in Northern Virginia offering surgical and non-surgical solutions. The model is built on guiding patients to the right treatment, not selling a single service.

About Gaggle: Gaggle has been supporting student safety and well-being for over 20 years. We’ve partnered with school districts across the country to provide free teletherapy to K-12 students and school staff. With no out-of-pocket expenses to clients and no billing of insurance, we are able to support students' mental health needs regardless of their location or ability to pay. Why Join: 100% remote work - Work from any location you choose Complete Control Over Your Schedule - Flexible work schedule (mornings/evenings, weekdays/weekends) No Billing Insurance - Sessions are funded by the schools so there's more time to focus on therapy No Show Protection - Partial reimbursement for no shows & cancellations within 24 hrs We support you the way you support the students - Open Office Hours - Receive an annual $200 Contract Stipend - Paid Cross-Licensing Fees Responsibilities: - Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health - 90% clinical / 10% admin Requirements: - Independent license OR supervised associate license to provide mental health counseling services (LPC, LCSW, LMHC, LPC-A, LSW or similar) - Strong technology skills - Must acquire Professional Liability and Bodily Injury coverage prior to taking on clients and have Gaggle listed as Additionally Insured - Experience working with children in the K-12 age range Preferred Qualifications: - 2+ years of counseling experience - Ability to provide therapy services in Spanish - Dual state certification is a plus! EEO Statement: All qualified applicants will receive consideration for contracting without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. * Kentville, Nova Scotia Permanent Full-time Our team and what we’ll accomplish together As a global-leading health and well-being provider, TELUS Health is committed to building a healthier and friendlier future for all. This is why we partner with the Government of Nova Scotia to offer the Access Wellness program. This team provides a single-session mental health support to Nova Scotia residents aged 18 and above, at no cost to the individual. What you'll do ​Reporting to the Clinical Manager, you will provide single-session counselling to the adult population of Nova Scotia through the Access Wellness program. Service will be provided in-person, in a TELUS Health office, online via video call or via telephone. How you will make an impact - Provide single-session counselling to an adult population for various presenting issues; - Provide referrals and support information about other available services; - Manage associated administrative requirements of the role. What you bring - Master’s Degree in Counselling, Social Work or Counselling Psychology is mandatory; - Membership with Nova Scotia College of Social Workers or Novia Scotia College of Counselling Therapists is mandatory; - Minimum of three years of post-Masters clinical experience; - Strong assessment skills and ability to work within a single-session model; - Ability to use a solution focused approach and to set short term objectives; - Ability to clinically manage high-risk cases. - Ability to articulate and provide resources and support after the consultation. Why join TELUS Health - Benefits plan that fits your individual and/or family needs, as of first day of employment; - Four weeks of vacation and two well-being days to support work-life balance; - Paid professional development days and clinical supervision to support your growth; - Pension plan to help you reach your retirement goals; - Work environment that supports diversity and inclusion; - Access to exclusive TELUS advantages. A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

We anticipate the application window for this opening will close on - 15 Apr 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. The role requires availability to work evenings, weekends, and holidays as determined by local management and domestic travel of more than 70%. Position Description The Therapy Development Specialist (TDS) provides advanced clinical and technical support for new PVH vascular therapies and products across diverse clinical settings. Partnering with Therapy Development Representatives (TDR), the TDS supports critical cases and applies strong clinical expertise to ensure safe and effective use of new technologies. The role trains, supports, and educates physicians on PVH carotid and thrombectomy therapies and serves as a clinical subject matter expert within the Vascular Sales organization. The role reports to the Area Therapy Manager. This is a field-based role requiring evening, weekend, holiday availability and domestic travel exceeding 70%. Position Responsibilities Clinical & Technical Support: • Provide advanced clinical expertise and hands-on procedural support for new vascular technologies. • Deliver urgent and high-priority case coverage for PVH carotid, thrombectomy, and new vascular therapies. • Support adoption and utilization of new technologies through best practices, training, and technical guidance. • Assess customer needs and address objections to maximize value of vascular solutions. Sales Support & Commercial Execution: • Partner with TDRs and vascular field teams to optimize case support and business execution. • Support market development and new account launch strategies. • Drive growth, utilization, and reorder activity—especially in new accounts. • Provide clinical insight to support account strategy and competitive positioning. Educational Support • Educate and train physicians, nurses, and clinical staff through in-services and presentations. • Deliver ongoing education and technical support for new products. • Conduct hospital and clinic visits to support sales and service objectives. • Lead and support training events and product demonstrations. Customer Focus and Relationship Management • Build and maintain relationships with clinicians, administrators, and staff. • Drive physician adoption through sustained education and case support. • Gather feedback on new products and communicate insights to leadership. • Ensure compliance with consignment, inventory, and credentialing requirements. After Hours & Travel Requirements • Provide after-hours case support including weeknights and weekends as needed. • Travel within assigned territory ≥70% of the time; overnight travel may be required. Basic Qualifications • High School Diploma with 8+ years relevant experience OR • Associate’s Degree with 6+ years relevant experience OR • Bachelor’s Degree with 4+ years relevant experience. Preferred Qualifications • Clinical Specialist expertise in carotid, embolic, and/or thrombectomy therapies. • Experience supporting new therapy adoption and driving utilization growth. • Strong medical device and vascular knowledge. • Excellent communication, organization, and project management skills. • Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):110,000- 120000 In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.