Role Description The Payor Analyst is responsible for maintaining critical system files, included but not limited to Insurance Databases Files and other applicable reference tools that support the reimbursement process. Additionally, the Payor Analyst assists the audit team by pulling necessary documentation to support an audit, or deep dive requests as needed. - Maintain and manage the Payer Information Management System database, ensuring payer files are accurate, current, and aligned with reimbursement workflows. - Review, clean, and update insurance database records such as payer processing information, Prior Authorization and Appeals requirements, key contacts, required documentation, and documented payer best practices. - Serve as point person in collecting and validating new insights from cross-functional team members on payer policies, requirements, and review process nuances. - Act as a cross-functional liaison connecting with internal and external stakeholders to understand and disseminate knowledge changes in payer policies/requirements/processes. - Clean and update current system files. - Receive payer notices and updates, load to payer database, and keep staff informed of payer changes. - Ensure necessary departments are notified of changes and maintain a file of payer changes or notices for future reference. - Work with operations groups to create payer roadmaps guiding users to appropriate billing/PA/Appeal documentation and procedures based on prescribed treatment. - Assist Quality team by retrieving and compiling required documentation for various audit requests. - Support staff training on departmental policies and procedures, focusing on best practices to maximize first-submission accuracy and effectiveness. - Serve as a Subject Matter Expert (SME) for operations to help educate clients on best practices. - Collaborate with client stakeholders to receive and share insights on evolving payer trends and changes impacting access and reimbursement. - Participate in Payer Focus Groups or other applicable meetings to share and identify payer nuances or trends. - Share relevant insights and key learnings with internal and client stakeholders on an ongoing basis. - Prepare updates in partnership with leadership and communicate key information to hub stakeholders. - Collaborate with the Quality team to ensure identified learnings are consistently incorporated into operational practice. Qualifications - 5+ years of professional work experience required. - Payer experience with a specific background in healthcare reimbursement, PBM, or hospital setting strongly preferred. - 3+ years of MS Office experience. Requirements - Background in Health Care or Reimbursement with 1-3 years auditing and quality assurance work experience. - Knowledge of insurance plans including government payers, i.e. Medicaid, Medicare, and Tricare. - Ability to organize work assignments, set priorities, and complete work with minimum supervision. - Knowledge and skills to understand insurance benefits including the prior authorization and appeal process. - Experience in medical terminology - 1-3 years related Industry experience and/or training; or equivalent combination of education and experience. - Demonstrated leadership capabilities. - Proven ability to work with a high degree of accuracy and attention to detail. - Proficient in Excel, Access, Word, and PowerPoint. - Strong written and verbal communication skills, including the ability to interact with internal/external business partners in person or by phone. - Able to work effectively with other internal/external functional departments. Benefits - Remote opportunities. - Competitive salaries. - Growth opportunities for promotion. - 401K with company match. - Tuition reimbursement. - Flexible work environment. - 20 days (about 3 weeks) of PTO. - Paid Holidays. - Employee assistance programs. - Medical, Dental, and vision coverage. - HSA/FSA. - Telemedicine (Virtual doctor appointments). - Wellness program. - Adoption assistance. - Short term disability. - Long term disability. - Life insurance. - Discount programs.

Role Description Patients are at the center of our business strategies. The Quality Analyst is responsible for delivering high quality service through call monitoring of incoming and outgoing patient, provider, and client calls. In addition to completing call observations, responsibilities include: - Hosting internal/external call calibration sessions - Providing onsite leadership support - Providing reporting/quality trend analysis - Assisting with project work as assigned The role involves solving a range of straightforward problems and analyzing possible solutions using standard procedures. Primarily internal contacts with infrequent inter-organizational and outside customer contacts on routine matters. Specific job duties: - Call Monitoring: Review incoming and/or outgoing patient, provider, client contacts and evaluate Advocate performance based on a standard set of criteria. - Provide Leadership Support: Provide onsite leadership support to Quality Representatives, Business Partners/Customers in St. Louis by providing floor support, answering questions, responding to leadership requests, presenting quality program/initiatives, etc. - Reporting/Trend Analysis: Analyze and provide weekly/monthly trending analysis to Management staff. - Service Improvement Projects: Participate or lead projects to help drive quality improvements and/or expand services. - Calibration Sessions: Provide support to AMs and SDMs by participating in and hosting internal/external client calibration sessions. - Standard Works Support: Additional duties include but are not limited to taking phone calls, reviewing Source and emails, attending training, distributing monthly evaluations, etc. - Ability to travel as needed. - Actively participates in in-person and virtual meetings/events (internal and external). Qualifications - Bachelor’s degree in related field, or 8 – 11 years of equivalent work experience - 2 – 5 years of relevant experience or MA/MS degree - General PC knowledge including Microsoft Office, Internet, and email - Strong customer service/quality background experience - Excellent verbal and written communication skills - Strong prioritization skills - Strong leadership skills with some supervisory experience preferred - High regard for superior quality of service - Strong analytical skills - Ability to work independently in a fast-paced environment Benefits - Remote opportunities - Competitive salaries - Growth opportunities for promotion - 401K with company match* - Tuition reimbursement - Flexible work environment - Discretionary PTO (Paid Time Off) - Paid Holidays - Employee assistance programs - Medical, Dental, and vision coverage - HSA/FSA - Telemedicine (Virtual doctor appointments) - Wellness program - Adoption assistance - Short term disability - Long term disability - Life insurance - Discount programs Company Description UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

• Support testing activities for the IFMS Salesforce application • Execute manual test cases for system and integration testing of the Salesforce Lightning application (integrated with Rootstock ERP) • Execute and support testing activities for scheduled and unscheduled releases • Identify, document, and track defects using established processes • Assist in maintaining and updating test scripts in OpenText ALM • Collaborate with test team members, developers, and release manager to understand testing needs • Help monitor testing progress and report on test execution status • Assist with test data setup in lower environments

If you are highly detail-oriented, analytical, and motivated to do work that directly supports customers and business performance, this role may be a strong fit. The Senior Contract Analyst plays a key role on the Pricing & Eligibility team by helping ensure customer pricing and membership data are accurate, compliant, and implemented on time. This position supports important business priorities by managing complex contract and pricing activity, reducing risk, and helping the company meet customer and supplier expectations. Responsibilities - Manage complex supplier and customer pricing and membership agreements with a high level of accuracy and accountability. - Review wholesale, supplier, and customer agreements to identify required actions and ensure pricing and eligibility are loaded correctly. - Analyze supplier bid awards and contract structures to determine the correct system hierarchy and customer access. - Ensure customer pricing and membership setup aligns with contract terms, vendor requirements, and internal standards. - Maintain an assigned portfolio of suppliers and customers, monitor updates, and resolve discrepancies quickly and accurately. - Partner across teams to support strategic, intercompany, and day-to-day pricing and membership needs. - Help review agreement language and provide subject matter expertise to support business decisions and protect company interests. - Support timely implementation of new and amended agreements related to pricing and membership. - Analyze pricing and membership data to identify trends, gaps, and issues, then take action or recommend improvements. - Investigate and resolve escalated pricing, membership, and claim issues within established timelines. - Support reporting needs by reviewing team reports, ensuring follow-up actions are completed, and partnering with business intelligence teams to improve reporting. - Help assign incoming work, support team workflow, and contribute to consistent execution across the team. - Train and support new team members, share best practices, and help improve team knowledge and performance. - Identify process and system improvement opportunities and contribute to projects that strengthen efficiency, accuracy, and service. Required Qualifications - 3 or more years of experience in a B2B manufacturing or distribution environment. - Experience working with contract pricing, membership eligibility, customer access, or related agreement administration. - Experience reviewing and interpreting complex contracts, pricing terms, or business agreements. - Experience using ERP systems such as SAP, Vistex, Oracle, or similar platforms. - Strong analytical, problem-solving, and data entry skills. - Intermediate Microsoft Office skills, including experience with Excel formulas. - Strong verbal and written communication skills and the ability to work effectively with different teams and stakeholders. - Ability to manage multiple priorities, meet deadlines, and work accurately in a fast-paced environment. Preferred Qualifications - Associate degree or higher. - SharePoint experience. - Experience supporting supplier and customer pricing programs in a complex business environment. - Experience training others, reviewing teamwork, or serving as a subject matter resource. This role is a strong fit for someone who enjoys solving problems, working with complex details, and helping ensure pricing and eligibility processes are accurate, compliant, and effective. The work is important to both customer experience and business success. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.