About HuzzleAt Huzzle, we connect exceptional B2B sales professionals with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team. About the CompanyLuxury short-term rental and hospitality company operating across the United States. They specialize in managing high-end vacation homes and delivering concierge-level guest experiences for both travelers and property owners. With a strong operational foundation and an expanding portfolio in premium markets such as coastal California, Florida, and Arizona, the company is now scaling its internal team to support continued growth and operational excellence. **Job Type:** Full-time **Location:** Remote (Global) **Timezone: **US (Flexible) **Job Summary**We’re hiring a highly organized and proactive **Property Operations Manager (Hospitality)** to oversee the day-to-day operations of a growing portfolio of luxury vacation properties. This role is ideal for someone who thrives in a fast-paced, entrepreneurial environment and takes full ownership of operational performance—from guest experience to vendor coordination and system optimization. You’ll play a critical role in ensuring properties run smoothly, guests receive exceptional service, and operational systems continue to scale efficiently. Key Responsibilities - Manage daily **operations across multiple short-term rental properties** - Oversee cleaners, maintenance staff, and third-party vendors - Handle guest communication, ensuring rapid response times (**<5 minutes during active hours**) - Resolve guest issues efficiently while maintaining a high standard of service - Coordinate property turnovers, inspections, and readiness - **Develop, document, and improve SOPs and operational systems ** - Monitor and optimize operational KPIs including guest satisfaction (**target: 4.8+ rating**) - Identify inefficiencies and implement scalable solutions - Ensure all properties remain fully operational and guest-ready at all times

• Lead cross-functional initiatives related to the efficient and seamless operation of our Medicare ACOs, including voluntary alignment, provider submission, CMS communications, and much more. • Engage in the CMS submission process of information to contractual partners on behalf of our providers and ensure adherence to all ACO program-related requirements. • Collaborate and manage touch-points with external stakeholders, including the federal government, national advocacy organizations, and other partners. • Operationalize patient- and provider-facing programs to support patient engagement in their healthcare journey.

• Serve as the strategic operational and analytic engine for our Quality Performance initiatives, helping to manage performance and building scalable systems to support our continued improvement. • Lead cross-functional initiatives related to the efficient and seamless operation of our Medicare ACOs with an emphasis on quality performance and management. • Support the execution of our quality measurement and reporting program on behalf of payer and provider partners. • Collaborate and manage touch-points with external stakeholders, including quality partners, national advocacy organizations, and other partners. • Operationalize patient- and provider-facing programs to support patient engagement in their healthcare journey.

- Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism - Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity - Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts - Triage Footprints tickets to Subject Matter experts for resolution Ensuring all tickets are accurately categorized for reporting purposes - Assist with distribution of client application communications interfacing with Business Subject Matter Experts - Identify connectivity defects and assist in trouble shooting root cause - Follow all established Service Management processes, and identify opportunities for improvement. Requirements Experience and Skill Set Requirements Public Sector Experience - 2+ years of experience working in the healthcare industry - Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health Technical Skills - 2+ years of experience providing technical support at Tier 1 - Technical certifications: A+, ITIL Foundation Certification, or equivalent ITIL experience - Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure - Knowledge and Skills/Experience of Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation Service Management Skills - Knowledge of Service Management Processes with 2+ years’ experience in supporting remote clients. Experience triaging tickets, prioritizing, categorizing and handling service requests, incidents and problem tickets Management and Communication Skills - Proven track record for building strong working relationships - Strong interpersonal, and verbal and written communication skills - Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively - Excellent analytical, problem-solving and decision-making skills - Ability to apply strong listening skills to facilitate issue resolution - A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines MUST HAVES: - Knowledge and Skills/Experience of Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation - Knowledge of Service Management Processes with 2+ years’ experience in supporting remote clients. Experience triaging tickets, prioritizing, categorizing and handling service requests, incidents and problem tickets