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ReWorks Solutions logo
ReWorks Solutions

Building quality global teams that drive efficiency and results

Intake Coordinator / Case Management

AnalystAnalystOtherRemoteMid LevelTeam 201-500Since 2024H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

68 days ago

Salary

0

Seniority

Mid Level

English

Job Description

Intake Coordinator / Case Management

ReWorks Solutions

Job Title: Intake Coordinator / Case Management Company: ReWorks Solutions Location: Remote (South Africa - US Hours) Type: Full-Time Working Hours: Monday to Friday, 9 AM – 5 PM EST Key Responsibilities: - Manage the new client intake process, ensuring all required information and documentation is collected and entered accurately. - Provide case management support for existing clients, maintaining communication and ensuring cases progress smoothly. - Communicate with clients and internal teams to resolve issues and answer questions. - Handle conflict resolution and address client concerns with professionalism and empathy. - Maintain accurate records and documentation within company systems. - Coordinate with internal staff to ensure cases are assigned, scheduled, and managed efficiently. - Ensure all case details and scheduling information are entered correctly to avoid operational disruptions. - Manage multiple tasks simultaneously while meeting time-sensitive deadlines. - Respond promptly to messages, requests, and updates from clients and team members.

Job Requirements

  • Highly detail-oriented with strong organizational skills.
  • Experience in client-facing roles with strong communication abilities.
  • Excellent problem-solving and conflict resolution skills.
  • Strong people skills, empathy, and professionalism when interacting with a wide range of individuals.
  • Ability to manage multiple tasks and changing priorities.
  • Highly responsive and dependable with strong time management skills.
  • Strong sense of accountability, responsibility, and work ethic.
  • Ability to work both independently and collaboratively with internal teams.
  • Software experience required: Rethink, Bolt, Slack, Google Workspace

Benefits

  • Comfortable working U.S. hours
  • Remote work from home
  • Fraud Disclaimer:  ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

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