Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you! Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children. Step Up For Students empowers families to pursue the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential. Our culture is rooted in two core values: - Everyone is an asset - Every event is an improvement opportunity These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work. The Benefits Specialist is responsible for the day-to-day administration of employee benefits programs, including health insurance, retirement plans, wellness initiatives, leave programs, and other ancillary benefits. This role ensures compliance with applicable laws and policies, serves as a key point of contact for employee inquiries, and works closely with vendors and internal stakeholders to ensure a smooth and positive benefits experience. Location: Remote (United States) Key Responsibilities: - Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements. - Administer day-to-day operations of employee benefits programs, including medical, dental, vision, life insurance, disability, FSA/HSA, and retirement plans. - Process benefit enrollments for new hires, manage life event changes, and coordinate benefit terminations. - Lead the annual open enrollment process, including preparing communications, updating systems, assisting employees, and submitting data to vendors. - Serve as the primary contact for employee questions related to benefits eligibility, coverage, claims, and plan details. - Provide clear and timely communication to employees to support understanding and utilization of benefits. - Work directly with insurance carriers and third-party vendors to ensure timely processing and issue resolution. - Ensure compliance with applicable laws and regulations such as ERISA, COBRA, HIPAA, and the ACA. - Maintain accurate documentation and records for all benefit plans and assist in the preparation of government filings (e.g., Form 5500). - Reconcile monthly benefits invoices and resolve discrepancies with vendors or carriers. - Identify opportunities for process improvements and assist with implementation of enhancements to the employee benefits experience. - Prepare and analyze reports on benefits utilization, costs, and trends to support HR and leadership decisions. - Participate in benefits-related projects, policy updates, and cross-functional HR initiatives as needed. Qualifications: - 2–5 years of experience in employee benefits administration or a similar HR function. - Experience with HRIS and benefits administration systems (e.g., Workday, Dayforce) - Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries, and military service can substitute for the formal education requirements. Key Competencies: - Attention to detail; accurately processes benefits data, reconciles invoices, and ensures compliance with regulations without errors - Communication skills; clearly explains complex benefits information to employees and stakeholders across various levels of the organization - Customer service orientation; responds promptly and empathetically to employee inquiries, demonstrating patience and professionalism - Analytical thinking; interprets benefits data and trends, identifies discrepancies, and recommends effective solutions - Confidentiality and integrity; handles sensitive employee information with discretion and maintains a high level of trustworthiness - Regulatory knowledge; maintains up-to-date understanding of benefits-related laws and ensures organizational compliance (e.g., ERISA, COBRA, ACA, HIPAA) - Problem-solving; resolves issues with vendors, claims, and employee concerns efficiently and diplomatically - Technology proficiency; uses HRIS and benefits administration systems effectively and is comfortable with tools like Excel for reporting and analysis - Organizational skills; manages multiple tasks, deadlines, and annual processes (e.g., open enrollment) in a timely and structured way - Collaboration; works well with HR team members, managers, finance, and external vendors to deliver seamless benefits support - Process improvement mindset; continuously looks for ways to streamline benefits processes and enhance employee experience Interview Process: - Veriff Identity Verification - Recruiter Video Interview - Hiring Manager Video Interview Why you’ll love working here: - Award-Winning Culture: We’ve been named one of the Best Companies to Work For four years in a row by Florida Trend and Workforce Research Group and honored as one of the Healthiest Companies by Florida’s First Coast Worksite Wellness Council. Fast Company recognized us as one of the Best Workplaces for Innovators—proof that we foster an environment where big ideas and bold thinking are encouraged. - Comprehensive Benefits: Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future. - Flexibility & Work-Life Harmony: Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. - Growth & Development: From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way. - Supportive Professional Environment: Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work. Working Conditions and Equipment Use: - Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions. - Valid driver license with proof of insurance. - Must be able to lift up to fifteen (15) pounds. - Frequent use of office machines to include telephone, computer, and printer. Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.

Title: Customer Onboarding Specialist Location: Westlake Village United States Job Description: About Paysafe Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences. Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion. Position Summary The Customer Onboarding Specialist is responsible for managing the merchant processing application lifecycle-from initial submission through final approval or decline. This role ensures the accuracy and completeness of applications, proactively communicates with merchants to gather any outstanding information, and provides timely updates until a final decision is reached. This is a hybrid position based in our Westlake Village, CA office, with an expectation of working onsite three days per week. Key Responsibilities - Deliver expert and professional support through phone and email communications. - Review and validate submitted documentation for completeness and accuracy. - Collaborate closely with senior underwriters by providing required documentation and initial evaluations. - Serve as the primary liaison between merchants and the Paysafe Underwriting team. - Maintain a thorough understanding of Underwriting and Account Change procedures to effectively guide merchants. - Reach out to clients to request additional details or clarification when needed. - Support cross-functional teams by assisting with DocuSign request submissions. - Escalate unusual or high-risk situations to management, including concerns raised by Payment Specialists or merchants. - Monitor the Deployment Queue to identify and address delays impacting speed to revenue. - Follow up on outstanding pending payments to ensure timely resolution. - Prepare file builds for escalations when necessary. - Identify process gaps and recommend opportunities for improvement. - Consistently meet performance targets with a proactive, solution-oriented mindset. Skills & Qualifications - High School Diploma or GED, required; Bachelor's Degree preferred. - 1+ years of experience in a professional office setting, required. - Proven customer service experience in a related field or environment. - Strong ability to comprehend and follow both written and verbal instructions. - Demonstrates a high level of integrity and discretion when handling sensitive and confidential information. - Exceptionally organized with strong follow-up and time management skills. - Comfortable navigating and working across multiple systems and platforms. - Flexible and adaptable team player who thrives in collaborative environments. - Detail-oriented with a commitment to accuracy and quality in all tasks. Life at Paysafe: One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you'll be one of over 2900 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact. Equal Employment Opportunity Paysafe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type with regards to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.

• Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence • Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team. • Work on projects and initiatives that improve our internal processes • Impact the Owner platform design by providing relevant product feedback to our engineering team • Partner and collaborate successfully with cross-functional teams

About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. Why we are looking for you As a Customer Onboarding Specialist you will be the first to welcome a newly-signed partner to the Owner platform. Strong communication skills are a must to ensure alignment on expectations so that the restaurant has the highest quality mobile app and website launch, as soon as possible. Strong organizational skills are also vital because you’ll be balancing a portfolio of partners, all in different stages of the onboarding journey. This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound emails, calls, and SMS messages from your partners. This gives you a unique opportunity to perfect your time management and client-facing skills. You’ll also partner closely with our product and engineering teams and have the opportunity to shape the future of the product. We use Salesforce to log all activity; your success will be measured by your ability to collect necessary assets and information, coordinate internally across multiple teams, set proper expectations ahead of launch, and ensure a smooth handoff to the Restaurant Success Manager. This role is 100% remote and can be based anywhere in Mexico, Colombia or Costa Rica. The impact you will have - Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence - Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team. - Work on projects and initiatives that improve our internal processes - Impact the Owner platform design by providing relevant product feedback to our engineering team - Partner and collaborate successfully with cross-functional teams Minimum requirements - Ability to effectively manage multiple accounts, all at various stages of the onboarding journey. - Growth mindset: you are a lifelong learner and committed to professional growth and development - Solutions-oriented and can identify issues and take appropriate action/ownership. - You thrive while working in a fast-paced environment where change is common - Strong English fluency: Reading, writing, and verbal communication skills. (C1/C2 preferred) - It’s a plus if you’ve worked in the restaurant industry at least 1 year Pay and benefits - The estimated annual base salary range for this role is the local equivalent of $27,000 - $30,000 USD, plus comprehensive health coverage, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.