• Report directly to the Manager, Enterprise Fraud Strategy • Support business reporting and analytical needs for multi channel payment systems • Work as a member of a multi channel data team • Operate associated systems and tools used for the creation of reports • Analyze fraud trends using statistical modeling including decision tree analysis • Recommend actionable solutions to the Manager, Enterprise Data Strategy • Work closely with the Enterprise Fraud Prevention and Claims teams • Provide data to help identify emerging fraud trends • Produce appropriate data and reporting to fulfill overall business needs • Validate the analysis supporting any strategy changes • Ensure compliance with all regulatory requirements • Communicate regularly with peer banks and industry organizations • Deliver professional presentations at various forums and committees to multiple levels of leadership.

• The Compensation Analyst will obtain and analyze competitive market data and partner with leaders across the organization to generate salary offers, promotional increases, and other compensation adjustments while ensuring internal equity across all organizational pay levels. • This person will be responsible for salary benchmark analyses, position evaluations, compliance and payroll reporting, performance evaluation, compensation and time tracking administration in Workday, compensation training materials and salary survey participation – projects which play a critical role in supporting our competitive and equitable compensation and rewards system. • The Compensation Analyst reports directly to the Senior Director, Compensation and has no direct reports.

• Developing and implementing long-term best practice Epic strategy across both operations and IT • Ensuring all parties involved understand the significance and impact of upcoming changes • Assisting in educating operational leadership in process improvement and Epic best practices • Responsible for helping to implement policies • Work with Revenue Cycle leaders on reporting, work queue strategy and workflow design • Help to increase revenue through standardizing workflows and process improvement • Serve as the lead for Epic issues identified and new change requests • Produces and reviews decision documents, SBARDs, other documents needed to support build work • Runs client meetings and monitors client happiness • Performance Monitoring/Improvement/Innovation: Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionality • Develops, with participation of revenue cycle leadership and IT, project plans and timelines for large performance improvement projects • Develops weekly/monthly status reports of projects and ensures agreed upon timelines are met • Advises operational leaders on Epic best practices and adheres to system guidelines • Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement • Maintains deep understanding of Epic functionality and maintains all certifications and new release updates • Performs account level reviews and audits to ensure optimal system performance • Produces high-quality materials for internal and external use • Participates in Integrated and User Acceptance Testing as dictated by IT change control

• Investigate and validate other insurance coverage, resolving conflicting eligibility information. • Establish the correct order of liability (primary vs. secondary payer) to prevent and recover improper claim payments. • Perform hands-on casework in a high-volume environment including outreach, documentation, and system updates. • Apply analytical skills to interpret claims and eligibility data, identify trends, and recommend process improvements for COB program.