• Coordinate and administer clinical studies • Manage study-related documentation • Assist with regulatory submissions • Prepare meeting materials

Title : Program Manager- Administration Location: Westborough United States Job Description: Program Manager- (Administration) DES Job Number: 2026-49563 Category: Administrative Professional Location: Westborough, MA Shift: Day Exempt/Non-Exempt: Exempt Business Unit: ForHealth Consulting Department: ForHealth Consulting - Disability Services - W401800 Job Type: Full-Time Num. Openings: 1 Post Date: March 26, 2026 Work Location: 100% Remote Salary Minimum: USD $80,000.00/Yr. Salary Maximum: USD $100,000.00/Yr. GENERAL SUMMARY OF POSITION: Under the general supervision of the Director or designee, DES Program Manager is responsible for planning and managing a large support unit whose functions involve providing clinical staff and medical professionals direct support of activities required to complete disability determination process for a number of client agencies in one or more states, as well as other new lines of business that DES may develop in the future. The incumbent is also responsible for ensuring compliance with DES guidelines and state and state and federal regulations governing the disability determination process and privacy of protected health information. MAJOR RESPONSIBILITIES: - Manage the day to day administrative operations of the unit to ensure that staff provides clinicians with the required support to enable medical and psychological determinations to be conducted with complete data and in an efficient, cost effective, and timely manner. - Develop and monitor guidelines for the effective support by staff of the activities of medical and psychology professionals in the disability review process. - Manage DES programs related to unit functions and process. Provide input during the program initiation or renewal process. - Provides administrative support for existing and new DES lines of business through sound management of unit processes. - In collaboration with administrative managers, provide direction for the units customer service operations through monitoring and measuring unit call volume, promoting positive customer service telephone skills, developing telephone coverage schedules, reviewing and revising client letters, and monitoring staff customer service performance. - Analyze and evaluate existing administrative systems, identify opportunities for systems improvements and increased efficiencies, and implement these improvements in coordination with all impacted units. - Collaborate with DES Senior Management to provide administrative analysis of clinical support and administrative resources required to pursue new business opportunities and to establish clinical support and administrative procedures for new business programs brought into productions. - Develop and monitor guidelines for determinations that do not require clinical decisions. - Foster and environment of continuous quality improvement and staff participation in quality improvement workgroups both within the unit and in collaboration with other DES units. - Promote the privacy of protected health information within the unit through knowledge of HIPAA and other privacy and data security laws, staff education, and training. Coordinate data security issues and training with the DES Compliance Liaison and the ForHealth Consulting Office of Compliance and Review. - Oversee and provide human resource support in the areas of unit staffing, recruitment, counseling, compensation, and benefits. Insure all personal action activity related to hiring, firing, performance measurement, contracting, and funding is completed. - May serve as liaison with external organizations and other departments. - Adhere to University, State, and funding agency regulations. - Perform related duties as needed and as assigned. - Perform Quality Assurance reviews on administrative staff and report findings and trends to the Associate Director of Clinical Operations or designee. - Communicate and implement policy, workflow and organizational changes to all direct reports. REQUIRED QUALIFICATIONS: - RN - Registered Professional Nurse, with current unrestricted license with six years of relevant experience, or equivalent clinical licensure and experience. OR Masters prepared licensed or certified vocational rehabilitation counselor or other licensed or certified Allied Health professional with 3 years of relevant experience in the medical and/or Psychological fields including two years of specific medical training PREFERRED QUALIFICATIONS: - Supervisory experience in oversight of staff and processes, including staff providing support to the clinical function of physicians and psychologists, as well as office management or other administrative positions with specific knowledge of customer service, computer report preparation, and quality improvement. - Experience in process improvement or other quality improvement activities. - Demonstrated communication skills, both oral and written necessary to interact with clients, Agency partners, and staff. - Demonstrated experience in using computer-based tools including electronic mail, word processing, data base management, spreadsheets and graphics. - Understanding of state and federal laws and regulations related to disability or disability determination. - Understanding of state and federal laws and regulations related to privacy and security of protected health information and data in a medical setting. Posting Disclaimer: This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution. In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams. Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role. In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan. UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

• Manage backend administration, including document uploads, compliance, and record keeping • Support staff onboarding by sending documentation, collecting requirements, and updating systems • Assist with rostering updates and scheduling adjustments • Draft and send internal communications, including newsletters and staff updates • Coordinate general communication via email, SMS, and phone (Dialpad) • Support invoicing and financial administration as needed

This is a remote position. AU RTO Schools Administration Officer (Remote) About PeoplePartners - At PeoplePartners, we’re not just about jobs — we’re about building careers that actually go somewhere. - As a Great Place to Work certified company, we’ve created a culture where people come first, growth is real, and opportunities extend far beyond borders. You’ll work with global clients, gain international exposure, and be part of a team that values development just as much as delivery. - It’s fast-paced, people-focused, and designed for those who want to do meaningful work while growing their careers. Role Overview - This is where organization meets impact. - As an AU RTO Schools Administration Officer, you’ll be at the center of student program delivery — keeping everything aligned, accurate, and running smoothly behind the scenes. From tracking progress to coordinating placements, your work ensures students stay supported and schools stay informed. - You’re the steady hand that keeps programs on track — making sure nothing slips, deadlines are met, and every detail is where it needs to be. Key Responsibilities: - Monitor student progress and maintain accurate records. - Prepare and send weekly reports to partner schools. - Identify and escalate at-risk students. - Coordinate student work placements with schools and host organizations. - Manage shared inbox enquiries and stakeholder communication. - Support enrollments and general administrative processes. - Maintain data accuracy across systems and reporting tools. Requirements Required Qualifications (Must-Have): - 2+ years experience in administrative, coordination, or support roles. - Experience managing schedules, reports, or workflows. - Strong Excel or Google Sheets skills for tracking and reporting. - Experience handling shared inboxes and stakeholder communication. - Strong organizational skills and attention to detail. Preferred Qualifications: - Experience in the Australian RTO or VET sector. - Familiarity with ASQA, AQF, or VET Quality Frameworks. - Experience working with schools, training providers, or student programs. - Exposure to work placement coordination or training logistics. - Experience in compliance-driven or process improvement environments. Why Join PeoplePartners - Join a Great Place to Work certified company with a true people-first culture. - Enjoy a permanent work-from-home setup with long-term career stability. - Gain global exposure by working with international education clients. - Clear career progression pathways and internal growth opportunities. - Access to continuous learning and development programs. - Supportive leadership and collaborative team environment. - Regular engagement activities that keep you connected and motivated. If you take pride in organization, value accuracy, and enjoy keeping programs running smoothly behind the scenes — this is your opportunity to make a real impact. Apply now and grow your career with PeoplePartners. Work Details - Work Setup: 100% Work from Home. - Schedule: Monday to Friday | Day-shift (AEST). - Employment Type: Full-time. Benefits - Permanent Work-from-home setup - Company-provided equipment - Secondary Wi-Fi Modem - 21 Leave Credits Annually - Leave benefits begin on Day 1. - 100% conversion of UNUSED leave credits - HMO on Day 1 - 13th Month Pay - Monthly Gift Voucher - Milestone Tokens (Birthday/Anniversary/Christmas). - A Life Beyond the Screen #WorkLifeBalance. - Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.