Title: Business Analyst Job Description: Location: San Juan-Cupey, PR Company: Popular Workplace Type: Hybrid Full Time General Description The Business Analyst is responsible for analyzing, designing, and documenting collections processes while identifying opportunities to improve efficiency, reduce risk, and enhance data-driven decision-making. The role includes collaborating on the development of analytical and statistical models to predict customer behavior, optimize collection strategies, and strengthen risk management. This position requires strong problem-solving skills and the ability to transform complex data into clear, actionable insights. Essential Duties and Responsibilities Process Analysis & Improvement - Identify business requirements and support functional and process design, including scenario testing and workflow mapping. - Evaluate collections workflows, identify automation opportunities, and recommend strategic improvements. - Maintain up‑to‑date documentation of processes, operational strategies, and related controls. - Establish effective communication channels with operational units to understand needs and support daily operations. Risk & Statistical Modeling - Support the development, enhancement, and maintenance of predictive risk models used to estimate delinquency probability, roll‑rate movements, and recovery likelihood across customer segments. - Support monitoring model performance, conducting back‑testing, and recalibrating as needed. - Analyze historical performance trends to design risk‑based treatment strategies, including contact prioritization, channel optimization, and tailored treatment paths. Data Analytics & Reporting - Develop complex queries using SQL, Power Query, Power Pivot, SAS, Cognos, Python, or other internal tools to integrate and analyze data from multiple systems. - Create tools that facilitate operational performance monitoring, support data‑driven decisions, and enable continuous improvement efforts. - Prepare and present analytical findings, trend insights, and performance results to executives and cross‑functional stakeholders. Supervisory Responsibilities: This Job has no supervisory responsibilities but in special circumstances may lead the work of others. Education Bachelor's degree in Industrial Engineering, Computer Science, Information Systems or Statistics. Experience Two (2) years of experience in process improvement, data analysis, automation, statistical modeling, or related work within the service or financial industry. Other Qualifications - Strong attention to detail, organization, and critical-thinking skills. - Strong understanding of statistical concepts including probability modeling, regression, forecasting, and segmentation. - Knowledge of financial and risk management concepts. - Ability to manage multiple priorities and work independently in a fast-paced, evolving environment. - Ability to present and interact with all levels of management including executives' leadership. - Ability and capacity to present findings in a clear and concise manner. - Experience with Microsoft Office 365 Tools, such as Microsoft Excel. - Experience with Power Platform, JIRA, RPA tools is preferred. - Experience with SQL, SAS, Cognos, Python, Power BI and others is preferred. - Excellent oral and written communication skills, both in English and Spanish. Values - Passion for People - Succeed Together - Own Every Moment - Build the Future Additional Requirements The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee's performance evaluation. Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs. Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time. ABOUT US Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? Popular is an Equal Opportunity Employer, including Disability/Vets.

Define and document business requirements, communicate with teams to ensure project delivery, and coordinate user acceptance testing while maintaining relationships with stakeholders to support process improvement and software implementation.

Syms Strategic Group (SSG) is seeking a talented Senior Business Analyst Location: Remote Department: Veterans Affairs Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Military Veterans are highly encouraged to apply! Essential Duties and ResponsibilitiesPrevious Federal Government experience and Security Clearance highly desired! - Lead the capture of business requirements for software development teams - Collaborate with business users, Information Technology (IT), and leadership to elaborate and document requirements in an Application Lifecycle Management (ALM) tool - Manage requirements in an ALM tool - Perform Agile requirement management activities for a product team - Perform the analysis of user needs to determine functional, cross-functional, and technical requirements - Conduct user interviews, lead and facilitate sessions, and develop business process models and formal specifications - Work with customers, team members, stakeholder users, and other contractors to gather and document business, functional, technical, and non-technical requirements - Perform elaboration of user stories and decomposition of stories into backlog items and determine acceptance criteria - Use an ALM tool (JIRA) for Requirements Management, Testing, and Defect Management to create and manage requirements, epics, sub-epics, and user stories - Perform the collection, tracking, and monitoring of system and business requirements - Validate requirements and integration - Conduct backlog refinement sessions - Coordinate with Systems Engineers to assess impact on technical solutions - Manage and coordinate requirements for various projects - Write and deliver project documents to the client - Identify and manage risks and issues impacting the progress and outcome of the project - Develop and maintain the scheduled project/product backlog(s) - Own and manage requirements change control - Develop Change Requests per established policies and procedures - Facilitate accurate configuration management for project-related artifacts - Identify, document, verify, and track traceability amongst requirements, test cases, and potential risks and impediments - Collect, analyze, manage, and report key Program and Product Team execution status and metrics across all aspects of the Agile product development lifecycle using SAFe - Perform analysis to identify required tasks and their interrelationships to establish well-documented stories - Become a product functional Subject Matter Expert (SME) - Lead and mentor junior analysts in accordance with strategy and direction established by the Team Lead - Establish strong relationships with product and business owners - Support development team as needed to help everyone understand the requirements’ details - Follow Agile methodology (Scrum) and deliver requirements/specifications for Sprint teams - Remove impediments from team members to achieve successful completion of Sprints - Provide clear qualitative and quantitative information to teams and stakeholders - Support change control processes established to monitor and control project scope Required Skills and Experience - Must possess a strong background in software development and Agile/Scaled Agile Framework (SAFe) methodologies - Must possess excellent oral and written communication skills with the demonstrated ability to communicate complex technical topics to the customer, management, and non-technical audiences - Must possess excellent attention to detail, customer service skills, and problem-solving abilities - Past experience conducting independent research to support the resolution of complex questions - Must possess advanced experience with Microsoft (MS) Office, including Excel - Must possess excellent analytical skills, including integrating information from several sources - Expertise with JIRA tools - Experience in large, Agile software development or data integration projects Professional CertificationsNone requiredYears of Professional Experience10 years of professional (an additional 10 years of experience may be substituted for education)Desired experienceExperience working in an Agile environment Working knowledge of VA’s Veterans Independence Program (VIP) VA SQA Testing experience Certified Scrum Master (CSM) or Professional Scrum Master (PSM) Experience working for a Federal Health Agency (VA, DHA, HHS, etc.) Healthcare billing and claims processing application knowledgeFormal EducationMaster’s degree in Engineering or a related scientific or technical disciplineCitizenship RequirementU.S. Citizenship required for this specific opportunitySecurity Clearance RequirementsMust possess or qualify for a Public Trust (MBI)CRITICAL NOTES: - SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered. - Recruiters or Third parties will not be considered. - This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered. U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

Syms Strategic Group (SSG) is seeking a talented Senior Business Analyst Location: Remote Department: Veterans Affairs Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Military Veterans are highly encouraged to apply! Essential Duties and ResponsibilitiesPrevious Federal Government experience and Security Clearance highly desired! - Lead the capture of business requirements for software development teams - Collaborate with business users, Information Technology (IT), and leadership to elaborate and document requirements in an Application Lifecycle Management (ALM) tool - Manage requirements in an ALM tool - Perform Agile requirement management activities for a product team - Perform the analysis of user needs to determine functional, cross-functional, and technical requirements - Conduct user interviews, lead and facilitate sessions, and develop business process models and formal specifications - Work with customers, team members, stakeholder users, and other contractors to gather and document business, functional, technical, and non-technical requirements - Perform elaboration of user stories and decomposition of stories into backlog items and determine acceptance criteria - Use an ALM tool (JIRA) for Requirements Management, Testing, and Defect Management to create and manage requirements, epics, sub-epics, and user stories - Perform the collection, tracking, and monitoring of system and business requirements - Validate requirements and integration - Conduct backlog refinement sessions - Coordinate with Systems Engineers to assess impact on technical solutions - Manage and coordinate requirements for various projects - Write and deliver project documents to the client - Identify and manage risks and issues impacting the progress and outcome of the project - Develop and maintain the scheduled project/product backlog(s) - Own and manage requirements change control - Develop Change Requests per established policies and procedures - Facilitate accurate configuration management for project-related artifacts - Identify, document, verify, and track traceability amongst requirements, test cases, and potential risks and impediments - Collect, analyze, manage, and report key Program and Product Team execution status and metrics across all aspects of the Agile product development lifecycle using SAFe - Perform analysis to identify required tasks and their interrelationships to establish well-documented stories - Become a product functional Subject Matter Expert (SME) - Lead and mentor junior analysts in accordance with strategy and direction established by the Team Lead - Establish strong relationships with product and business owners - Support development team as needed to help everyone understand the requirements’ details - Follow Agile methodology (Scrum) and deliver requirements/specifications for Sprint teams - Remove impediments from team members to achieve successful completion of Sprints - Provide clear qualitative and quantitative information to teams and stakeholders - Support change control processes established to monitor and control project scope Required Skills and Experience - Must possess a strong background in software development and Agile/Scaled Agile Framework (SAFe) methodologies - Must possess excellent oral and written communication skills with the demonstrated ability to communicate complex technical topics to the customer, management, and non-technical audiences - Must possess excellent attention to detail, customer service skills, and problem-solving abilities - Past experience conducting independent research to support the resolution of complex questions - Must possess advanced experience with Microsoft (MS) Office, including Excel - Must possess excellent analytical skills, including integrating information from several sources - Expertise with JIRA tools - Experience in large, Agile software development or data integration projects Professional CertificationsNone requiredYears of Professional Experience10 years of professional (an additional 10 years of experience may be substituted for education)Desired experienceExperience working in an Agile environment Working knowledge of VA’s Veterans Independence Program (VIP) VA SQA Testing experience Certified Scrum Master (CSM) or Professional Scrum Master (PSM) Experience working for a Federal Health Agency (VA, DHA, HHS, etc.) Healthcare billing and claims processing application knowledgeFormal EducationMaster’s degree in Engineering or a related scientific or technical disciplineCitizenship RequirementU.S. Citizenship required for this specific opportunitySecurity Clearance RequirementsMust possess or qualify for a Public Trust (MBI)CRITICAL NOTES: - SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered. - Recruiters or Third parties will not be considered. - This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered. U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.