Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. Overview Employee Relations Partner, North America The North America Employee Relations Partner, reporting to the Vice President, Employee Relations, is a key member of the Employee Relations Center of Excellence. This role will be supporting a business division within North America and will serve as a trusted advisor to resolve challenging issues including complex investigations, policy issues, performance improvement, conflict resolution, reductions in force and other ER concerns. This role will partner, as needed, with HRBPs, Legal, HR Operations, Global Security, IT Security and others to analyze, diagnose and resolve Employee Relations issues in an efficient and effective manner. How you'll make an impact Key responsibilities: - Conduct internal investigations related to EEO concerns and potential code of conduct violations. - Partner with managers and employees to facility positive interactions and effective outcomes for matters including performance coaching, performance improvement plans, written warnings, disciplinary actions and communications. - Collaborate cross functionally with division leaders, Legal and HR to resolve ER cases and sustain positive employee relations. - Provide detailed case management documentation, executive summaries and timelines clearly written and with recommended outcomes. - Analyze employee relations trends with the business to develop proactive strategies, solutions, training programs and policies. - Maintain thorough understanding of Gallagher HR policies/procedures and relevant employment and labor laws to mitigate risk and ensure equitable and consistent resolution of cases. - Engage and execute on projects across divisions and functions where ER expertise and input is required. - Assist in the continuous improvement of processes, policies, metrics and overall HR quality improvements. Knowledge, Skills & Abilities - Highly accountable ER professional with case management system experience handling complex employee relations issues autonomously from initial contact through resolution. - Strong attention to detail and excellent verbal and written communication skills, including the ability to write cohesive emails, summaries and investigations plans/reports. - Ability to build collaborative working relationships and be a conscientious, trusted adviser with employees at all levels, regions, and divisions of the organization. - Ability to handle complex and emotionally charged issues with maturity and composure, addressing situations objectively and without bias. - Passionate about making things better, e.g. improving processes, reducing/removing inefficiencies. - Ability to analyze data, create reports and use system analytics to dig into root cause analyses. About You Required: - 10+ years of related experience –focused on Employee Relations, employment law, or HR Business partner/generalist experiences with Employee Relations responsibilities. - Extensive investigation experience - Experience using a case management system and accountability for detailed, documented investigations - Experience building and using metrics to identify employee relations trends. - Background in HR, Employment Law, or Business - Bachelor’s degree in relevant field - Experience with both US and international (e.g., Canada, Lat Am) ER / compliance / Human Resource matters, highly preferred. Behaviors: - Strong attention to detail and excellent verbal and written communication skills, including the ability to write cohesive emails, summaries and investigations plans/reports. - Demonstrates ability to build collaborative working relationships and be a conscientious, trusted adviser with employees at all levels. - Handles complex and emotionally charged issues with maturity and composure, addressing situations objectively and without bias. - Passionate about making things better, e.g. improving processes, reducing/removing inefficiencies. - Desire to effectively mentor, develop and coach partners and team members. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.