This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a Director of Business Development to manage key accounts, focused on Fortune 500 corporations and leading clean energy companies. Our ideal candidate has experience managing high-profile customer accounts, and is considered a deal-maker and artful negotiator. - Lead relationships with key customer accounts - Serve as a trusted and consultative partner that can answer both highly technical questions, as well as big picture strategic questions for key accounts - Ensure that we put the right opportunities in front of the right accounts at the right time - Provide useful insights to our key accounts, and maintain strong relationships both during and after deals - Lead high-stakes negotiations between tax credit buyers and sellers - Serve as the primary go-between during sourcing and negotiation of tax credit opportunities - Provide your expertise and market data to help buyers and sellers navigate negotiations related to pricing and terms, which often requires getting deep into the details and understanding deal dynamics - Work closely with Reunion’s leadership team on strategic business development projects - Contribute to Reunion’s thought leadership initiatives including market surveys and market intelligence - Conceive of new business development ideas that will potentially increase Reunion’s success with customers and partners Qualifications - Expertise in clean energy finance or in tax, and willingness to dig into the details - Excellent client-facing presence - Talent for negotiation - A track record of accomplishment in early-stage or entrepreneurial settings - Excellent writing and verbal communication skills - A minimum of 7+ years of experience working in a high-growth environment Benefits - Help scale one of the most exciting and impactful clean energy finance companies - Work directly with experienced founders and a top-tier team - Competitive compensation, equity, and benefits including medical, dental, and vision insurance - Travel to company offsites 2-3x per year to meet teammates in-person - Flexible PTO plan Location We are a remote-first company, but for this role we prefer a candidate that is located in San Francisco, CA, Los Angeles, CA, or Seattle, WA.

Role Description We’re searching for a North America-based Director, Customer Support to lead our Customer Support team, so that we can provide exceptional experiences for RLDatix customers across our North America region and align processes worldwide. The Director, Customer Support Operations will manage all aspects of the Customer Support business as well as lead expansion of the organization to serve customers across the region. - Guide departmental process streamlining by distilling workflow best practices and implementing targeted support process improvements. - Influence and collaborate with cross-functional stakeholders to align support operations with broader business and customer objectives. - Lead the integration of AI-powered tools and automation solutions that enhance support operations and efficiency. - Utilize support performance metrics and forecasting data to guide workforce planning and resource optimization strategies. - Champion a culture of continuous improvement by leveraging data and verified outcomes to guide support team enhancements. Qualifications - Previous experience leading and scaling a customer support function within a B2B company, ideally healthcare SaaS. - Proven success in process optimization, structuring workflow best practices, and coordinating support teams to achieve operational efficiency and excellence. - In-depth knowledge on how to leverage support metrics and forecasting data to inform strategic workforce planning and resource deployment. - Hands-on experience with enterprise software solutions, such as Salesforce and Zendesk. - Ability to travel across North America up to 20% (passport required). - A knack for working cross-functionally within a fast-paced, customer-centric environment. Benefits - Health, dental, and vision insurance. - Life and disability insurance. - 401K. - Paid time off. - Paid holidays. Company Description RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

• Spearhead efforts to advance Evergreen’s state leadership agenda • Focus on key states including New York, Pennsylvania, New Jersey, and Maryland • Develop and execute strategic policy and advocacy interventions

• Lead enterprise implementations for value-based care organizations nationwide • Define and continuously improve a scalable, repeatable implementation methodology • Serve as executive owner for all active implementations, accountable for timelines, quality, and outcomes • Lead go-live planning, execution, and early performance monitoring to ensure smooth adoption • Navigate complex provider organizations with multiple departments, sites, lines of business, and governance structures • Act as the single point of accountability across Product, Engineering, Data, Integrations, QA, Sales, and Customer Success • Ensure operational, clinical, and technical readiness, including workflows, staffing models, and integrations • Define success metrics such as time-to-go-live, adoption readiness, and early value realization • Develop playbooks, templates, and internal tooling to standardize delivery • Build, mentor, and scale a high-performing Implementation team