This role focuses on educating members about care gaps, assisting with appointment scheduling, supporting medical record retrieval, and providing operational support to the HEDIS Lead and Quality Improvement Manager. The Coordinator plays a key role in improving clinical outcomes, documentation completeness, and member engagement for the Medicare Advantage population. FLSA Status Non-Exempt Salary Range $17.75 Reports To Medical Director of Medical Management Direct Reports No Location Remote Travel None Work Type Regular Schedule Full Time Key Responsibilities Member Outreach & Care‑Gap Education - Conduct outbound calls to members to educate them on open care gaps (e.g., screenings, chronic condition monitoring, immunizations). - Assist members with scheduling preventive and follow‑up appointments with their primary care provider or specialist. - Provide reminders, instructions, and follow‑up support to ensure members complete recommended services. - Document all outreach attempts, outcomes, and barriers in the appropriate systems. Provider Outreach & Chart Retrieval Support - Contact provider offices to request medical records needed for HEDIS hybrid measures. - Coordinate chart retrieval logistics, including fax requests, EMR access, secure email, and vendor retrieval scheduling. - Track provider responses, escalate non‑responsive offices, and ensure timely completion of retrieval tasks. - Maintain organized logs of outreach attempts, record status, and documentation received. HEDIS Season Operations - Support the HEDIS Lead with chase list management, outreach prioritization, and data entry. - Assist with basic chart review tasks such as confirming documentation presence, verifying dates of service, or flagging incomplete records (non‑clinical abstraction). - Monitor daily progress toward retrieval and outreach targets and report barriers or delays. Member Experience & Engagement - Provide clear, empathetic communication to members regarding preventive care, chronic condition management, and the importance of screenings. - Identify and document member‑reported barriers to care (transportation, access issues, appointment availability) and escalate as appropriate. - Support CAHPS‑related initiatives through member education and service navigation. Operational Support - Maintain accurate, audit‑ready documentation of all outreach activities, provider interactions, and record retrieval efforts. - Assist with preparing materials for Stars workgroups, HEDIS meetings, and quality committees. - Support the development of outreach scripts, workflows, and process improvements. Cross‑Functional Collaboration - Work closely with the HEDIS Lead, Quality Improvement Specialist, Care Management, Provider Relations, and vendor partners. - Communicate provider issues, member barriers, and operational challenges to the HEDIS Lead for resolution. - Participate in training sessions, huddles, and performance review meetings during HEDIS season. Qualifications Required - High school diploma or equivalent; associate degree preferred. - 1–2 years of experience in healthcare, customer service, call center operations, or medical office support. - Strong communication skills and comfort speaking with members and provider staff. - Basic understanding of preventive care, chronic conditions, and healthcare terminology. - Proficiency with Microsoft Excel and ability to learn new systems quickly. - Strong organizational skills and attention to detail. Preferred - Experience in managed care, Medicare Advantage, or HEDIS operations. - Prior experience with member outreach, appointment scheduling, or medical record retrieval. - Familiarity with EMRs, chart retrieval platforms, or care‑gap reporting tools. - Bilingual skills (Spanish, Mandarin, etc.) helpful but not required. Competencies - Clear and empathetic communication - Persistence and follow‑through - Strong documentation discipline - Ability to manage high‑volume outreach - Comfort navigating provider offices and workflows - Team‑oriented and adaptable - Detail‑focused and process‑driven Benefits: As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities and a paid parental leave program. You can learn more about our benefits offerings here: https://copehealthsolutions.com/careers/why-cope-health-solutions/. About COPE Health Solutions COPE Health Solutions is a national tech-enabled services firm powering success for health plans and for providers in risk arrangements. Our comprehensive NCQA certified population health management platform and highly experienced team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers. CHS de-risks the roadmap to advanced value-based payment and improves quality and financial performance for providers, health plans and self-insured employers. For more information, visit CopeHealthSolutions.com. To Apply: To apply for this position or for more information about COPE Health Solutions, visit us at https://copehealthsolutions.com/careers/open-positions/.

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. What You Get Beyond Your Paycheck When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save. Here’s what you get as a full-time employee: - 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs - Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans - Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) - Optional dental, vision, and life insurance—at rates much lower than most private plans - Flexible spending accounts for added tax savings on health and dependent care - Employee discounts on things like gym memberships, electronics, and entertainment You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster. You can see all the details here: ERS recruitment brochure Functional Title: Special Investigations (SI) Project Management Specialist III Job Title: Project Management Spec III Agency: Dept of Family & Protectve Svc Department: CPI Deputy Director of Field Posting Number: 15701 Closing Date: 04/21/2026 Posting Audience: Internal and External Occupational Category: Protective Services Salary Range: $5,425.33 - $8,886.16 Pay Frequency: Monthly Salary Group: TEXAS-B-24 Shift: Day Additional Shift: Telework: Travel: Up to 30% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: NACOGDOCHES Job Location Address: 2027 N STALLINGS Other Locations: Austin; Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata MOS Codes: 2611,8058,8060,8848,16KX,1D7X1,32EX,3D0X4,611X,612X,63A,63AX,641X,712X,8K000,BU,CE,EA,SEI16 BRIEF JOB DESCRIPTION: Performs advanced (senior level) project management specialist work in the areas of scheduling and estimating. Work involves overseeing schedules and/or estimates of projects at various levels of completion; monitoring the progress and schedule for projects; and communicating with project stakeholders, management, and other relevant parties. May supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. The SI Project Management Specialist III would focus on improving training and certification for SIs with a focus on key areas such as trauma-informed practices, evidence-gathering, documentation standards, safety planning, child fatality response, school-based investigations, transition from law enforcement models to FIAR practice, and other specialized investigative techniques. By providing SIs with consistent and formalized training that reflects the unique nature of their responsibilities, the position aims to address both skill gaps and training inconsistencies, empowering SIs to handle cases with greater expertise and confidence. ESSENTIAL JOB FUNCTIONS: Oversees and/or develops project schedules, resource requirements, and cost estimates and projections. Gathers quantitative and qualitative data on employee performance, productivity levels, work methods, and organizational procedures. Analyzing this data to identify trends, inefficiencies, and areas for improvement. Analyze job roles, responsibilities, and staffing levels to ensure they align with organization needs. Gather data from various sources, including employee surveys, performance metrics, and customer feedback, to understand the scope and impact of the issues. Design, evaluate, recommend, and approve changes to forms and reports. Gather and analyze data related to case performance, including metrics on productivity, quality, and resource utilization, to identify trends and patters. Collaborate with stakeholders, including other DFPS departments, to gather input, validate findings, and ensure recommendations align with organization goals. Consults with internal DFPS divisions and external stakeholders to identify and coordinate mutually beneficial meetings and training. Monitors and updates project schedules and cost estimates; and assesses the effect of adjustments. Monitors and reviews current organizational, procedural, and operational systems for effectiveness, efficiency, and conformance to established guidelines. Monitors and analyzes current policy and practice trends within the Child Protective Investigations division to identify innovative approaches that could benefit the region or program area. Coordinating and monitoring CPI related studies, projects, and evaluations and identifying issues, with the plan and reporting progress to leadership. Review comprehensive technical records and reports that present and interpret data, identify alternatives, and make and justify recommendations. Oversees and/or compiles and distributes project information, status reports, and project budget expenditures. Gathers relevant data from various sources, including historical records, current operational data, and projected trends, to create a comprehensive dataset for analysis. Research new or improved business and management practices for application to agency programs or operations. Oversees the timely preparation of and response to correspondence, inquiries, reports, and other time sensitive items. Provides guidance, coordination and support regarding the preparation, publication and dissemination of reports, studies and information relating to program actions, policies, and procedures. Conducts studies of employee or organizational efficiency and productivity and recommends changes or improvements in organization, staffing, work methods, and procedures. Coordinate, plan, and direct organizational studies and evaluations. Conduct readiness assessments for change initiatives, analyze results, and report findings to management. Analyze quantitative and qualitative data related to Investigations, Special Investigations, and Alternative Response cases to assess overall readiness, identifying trends, patterns, and potential obstacles. Conduct training on new methods and procedures. Facilitate meetings with stakeholders from all areas and levels of the agency to gather necessary information for guidance documents. Communicates or presents information to stakeholders upon request. Oversees the documentation of project plans, project procedures, and project change orders. Develops and directs the implementation of studies, assessments, projects, and other tools to evaluate program strengths and identify areas for improvement. Provides guidance to CPI regional leadership on program policy, procedural, and action issues. Assist with the development of implementation plans based on studies, projects, evaluations recommendations. Develop new or modify existing operational program policies, procedures, goals, and objectives. Research best practices to assist with the development or modification of policies, procedures, goals, and objects related to the CPI program. Collaborate with other agency departments to ensure new or modified policies and procedures are integrated across the agency and do not conflict with existing practices. Develop a comprehensive strategy that defines the solution’s objectives, scope, expected outcomes, and how it aligns with the organization’s long-term goals. Assist with implementing recommended changes by providing data-driven insights that guide the change process. Assists in the preparation of Requests for Proposals (RFPs) and participating in the vendor selection process, including evaluating proposals, conducting interviews, and negotiating terms. Ensures that project schedules comply with department policies, practices, and procedures. Ensures that all aspects of the work meet the required quality standards, including accuracy, relevance, and completeness. Prepare comprehensive reports detailing findings, recommendations, any concerns for the division. Develop procedures that outline steps required to implement new policies, procedures, and best practices. Manages and/or contributes to the successful implementation of special and routine projects and reports related to legislative initiatives, tracking completion of tasks and activities related to the federal lawsuit, and policy and practice compliance. Provide management with reports on the changes made, user adoption, feedback, and any further recommendations. Ensure, with the assistance of legal guidance, any proposed contract CPI enters comply with all relevant laws, regulations, and agency policies, and collaborating with legal teams to draft contracts that protect the agency’s interests. Assesses and reports actual project progress compared with planned progress to determine trends and variances. Monitors agency policy and training compliance and key performance measures related to field casework and their progress towards meeting performance outcomes and provides oversight of the successful completion on an ongoing and consistent basis. Analyzes new or proposed legislation or regulations to determine their effect on program operations and management. Provide guidance and support for pilot programs within the CPI Division. Consults with project managers to establish feasible project schedules and cost estimates. Consults with management to initiate studies; identify priorities; and define study scope, purpose, objectives, time frames, and resource requirements. Consults with internal agency divisions to ensure CPI program compliance with applicable requirements, regulations, policies, and procedures. Collaborate with subject matter experts, leadership, and other stakeholders to gather feedback on draft reports and incorporate input into final documents. Provide ongoing support to regional leadership and field staff as they implement new procedures. Work with leadership and stakeholders to define project objectives, deliverables, timeline, and scope. Advises and consults with DFPS management and staff to ensure policies, procedures and processes follow DFPS policy, practice guidelines, and legislative mandates. Consults with State Office Leadership, Regional Leadership, program specialists, and field staff related to agency studies on policy and practice implementation. Acts as a primary liaison to internal and external stakeholders to ensure appropriate coordination and collaboration efforts. Creates project schedules and scheduling components for all phases of a project. Develops tracking procedures and prepares reports regarding regional or program outcomes for CPI. Prepare final reports upon completion that summarize project outcomes and recommendations to improve efficiency and success of future projects. Engage with state office, regional leadership, and staff to understand their needs, challenges, and specific requirements for forms and reports. Analyze trends in data collected through forms and reports to identify any further improvements needed for data capture or reporting accuracy. Promotes a culture of continuous improvement by regularly reviewing program performance and making further recommendations as needed to main efficiency and effectiveness. Evaluate industry developments and make recommendations for possible agency application. Creates, organizes, and maintains detailed project cost estimates to model a project’s final cost. Reviews, monitors, and track inquiries and reports recommendations from numerous sources to meet regional or program goals and mission. Provides research and data to CPI Regional Directors, State Office Deputy Directors, and Leadership to assist with responses to legislative and external inquiries. Develops and contributes to the preparation of concise, organized, consistent, and accurate documents and work product (e.g., reports, audits, information/action memoranda, procurement and contract documents, summaries). Collaborate with other departments and external stakeholders to gather insights on industry trends to make recommendations for CPI Division to meet goals. Prepares detailed project cost estimates using descriptive information to model and display project financial status. Analyzes agency functions and activities being considered for conversion to contract operations. Reviews, and edits documents for leadership and recommends revisions or changes in scope, format, and content in support of the overall effectiveness of the programs’ goals and objectives. Gather relevant data from various sources, databases, surveys, field observations, etc. and organize data in a systemic way to facilitate analysis and reporting. Prepare and present findings in a clear, concise format, to communicate effectively to management. Investigate underlying causes of system inefficiencies to ensure that recommendations address source of issues. Provides project management consultative services and technical assistance to improve project management delivery skills using appropriate scheduling tools. Reviews current program practices to identify gaps and opportunities for improvement. Assess feasibility of implementing new practices by considering cost, resource availability, and alignment with region or program goals. Prepare comprehensive technical records and reports to present and interpret data, identify alternatives, and make and justify recommendations. Work in conjunction with CPI Leadership & Staff Development team and TXDFPS Learning and Development to identify the specific skills and knowledge gaps that training should address. Performs risk assessments and contingency estimates for project schedules and cost estimates. Assists with analyzing legislative bills to assess program and fiscal impacts, implementation plans for staff across the state, and works with leadership to improve training for all levels of staff. Assess the gaps between current and desired states of readiness, identifying areas needing intervention. Provide feedback from field to create clear, engaging, and practical training materials such as manuals, guides, e-learning modules, and handouts. Ensure recommendations aligns with division and agency strategic goals, objectives, and mission. Analyze data related to CPI to uncover trends, patterns, and insights. Interpret results to understand the implications to the division. Performs related work as assigned. Collects and analyzes historical project data to maintain a basis for future project planning and forecasting. Collects and analyzes performance data and information provided by Data and Analytics with varying frequency (daily, weekly, monthly, quarterly, yearly), and staffing and organizations structure across the state. Collects, organizes, analyzes and/or prepares materials in response to requests for program information and reports. Research historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated. Develops and disseminates workforce and productivity reports and data to communicate results and submits recommendations for changes or program improvements. Monitor and track completion of key milestone, ensuring that all tasks are progressing according to plan. Facilitate the approval process by preparing presentations or reports for key decision-makers, explaining the rationale behind proposed changes. Interpret historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated. Identify and gather relevant historical, current, and predictive data from internal systems, databases, and external sources as needed. Examine historical and current data to identify patterns, trends, and anomalies over time. Recommends and/or develops policies for project management scheduling and budgeting, and reviews policies, practices, and procedures. Consults with management regarding relevant data gathered from various resources and analyzes to identify trends, issues, or areas of improvement. Develops recommendations for improvement and corrective action to standardize or improve organizational systems. Develop solutions to organizational issues and concerns, develop organizational change strategies and plans, and/or conduct training for implementation of organizational solutions, strategies, and plans. Gather feedback from employees and stakeholders on the implementation process to identify any challenges or areas for improvement while maintaining detailed documentation of all changes made, including new processes, roles, or policies, to ensure transparency and consistency. Implements quality control and quality assurance project management best practices, supporting project managers. Review and evaluate new or improved business and management practices. Develops reports detailing resource capacity and/or use, including forecasts of resource requirements. Assists in the development of timelines for studies, assesses complexity of tasks, availability of resources, and potential risks. Prepares detailed documentation of the study’s scope, purpose, objectives, time frames, and resource requirements for approval by management. Prepares detailed documentation of the research process, findings, and recommendations to support decision-making for future process improvements. Develops, reviews, updates, and monitors the region or program’s biennial budget to manage resources, needs and priorities. Assesses and helps make determinations regarding budget requests and expenditures. Assist in the development of implementation plans for recommended changes, including timeless, resource allocation, and responsibilities. Develops partnerships with other DFPS divisions, field staff, regional leadership, families, advocacy groups, professional associations, and the general public to constantly improve communication, responsiveness, and continued cross-divisional support. Identify gaps between current practices and desired outcomes, helping to focus on practices that address specific organizational needs. Review and edit reports to ensure accuracy, clarity, and consistency. This includes proofreading for grammatical errors, verifying data, and ensuring recommendations are well-supported. Maintain organized records of all CPI reports, data sources, and supporting material for future reference and accountability. Develop CPI performance metrics and benchmarks that can be used to evaluate the effectiveness of operations within the program area. Reviews and analyzes construction documents and other technical documents. Analyzes data to identify trends, patterns, or anomalies that may indicate underlying issues or potential areas for improvements. Reviews, provides consultation and guidance on legislative bills that impact CPI. Initiates reviews of internal data for compliance, clarity, and adherence to current policy and statute. Review industry developments and make recommendations for possible agency application. Advise management on agency studies. Review and evaluate recommendations for improvement and corrective action to standardize or improve organizational systems. Evaluate agency functions and activities being considered for conversion to contract operations. Develop and present recommendations for initiatives that align with the agency’s goals and operational needs. Trains staff in the use of project management scheduling tools and provides ongoing technical assistance to users. Collects and analyzes data in areas such as workload, operational, business, and managerial practices; staff utilization; organizational structure and development; and space utilization. Assists with the development of policy and procedural implementation related to CPI business process functions and all areas of functional responsibility including those established by HR, position control, and budget. Create details reports that include insights, applications, and actionable recommendations and present findings and recommendations to management detailing any potential impacts. Verifies that project schedule controls are properly implemented and maintained. Establishes ongoing monitoring process to track the effectiveness of implemented changes and identify any new or emerging issues. Reviews external data provided to the public for accuracy and compliance. Regularly monitor key metrics to ensure the new practice continues to deliver value and remains aligned with organizational goals. Track the impact of implemented recommendations, gathering data to evaluate effectiveness. May supervise the work of others. Performs related work as assigned. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; of methods and procedures analysis techniques; of work simplification methods; of forms and records design and control procedures; and of statistical analysis. Skill in the use of a computer and applicable software. Ability to evaluate problems, to develop alternative solutions, to coordinate studies, to develop and interpret policies and procedures, to design programs or training, to implement policies and procedures, to prepare concise reports, to communicate effectively, and to supervise the work of others. Registrations, Licensure Requirements or Certifications: Valid Texas Driver's License Currently a Licensed Texas Peace Officer or have been a licensed Peace Officer in the State of Texas in the past two years preferred. Intermediate TCOLE Certification preferred. Out of state law enforcement agency or United State Military licenses and certifications comparable to a Texas Peace Officer are also acceptable. Initial Screening Criteria: Graduation from high school or equivalent. Graduation from an accredited four-year college or university with major coursework in criminal justice, criminology, sociology, social work. Five years full-time consultative, supervisory, managerial, professional or technical work which must include: analysis or work problems having an administrative aspect and interpretation of complex written material; or program operations where a wide range of demands are involved, including interpretation of complex written material or DFPS experience. Four years full time law enforcement experience with primary duties involving the use of forensic investigation methods. Examples of desired forensic investigation skills are: experience interviewing perpetrators, children and witnesses, crime scene analysis including photographic and written documentation, experience obtaining credible and reliable victim, witness and suspect statements and report writing. Acceptable Substitutions: Four years' experience as a Detective investigating crimes against persons. Crimes against persons include but not limited to murder, sexual assault, aggravated sexual assault, assault and aggravated assault, family violence, and child abuse. This may substitute for a four-year college degree. Additional Information This position can be headquartered anywhere in Texas, but will report to State Office in Austin, TX Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions. Applicants selected for hire must pass a background check and if applicable a driver’s record check. State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies. As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Job Description Summary The Senior Protection Expert serves as the technical authority for protection engineering and acts as the deputy to the NAM regional commissioning leader, supporting leadership, decision-making, and execution of protection-related activities. The role ensures the reliability, safety, and compliance of protection systems while providing technical guidance to the team and stepping in on behalf of the manager when required. Job Description Protection Engineering Leadership - Lead the design, review, coordination, and optimization of electrical protection systems for transmission, distribution, or generation assets. - Provide expert support for protection studies, relay coordination, fault analysis, settings calculation, and disturbance analysis. - Ensure protection schemes comply with applicable standards, grid codes, company policies, and project requirements. - Review and approve protection philosophies, schemes, settings, logic diagrams, and technical documentation. - Support commissioning, testing, troubleshooting, and performance improvement of protection systems. Deputy Role - Act as deputy to NAM Regional Commissioning manager and represent the function in meetings, reviews, and decision-making forums when needed. Act on behalf of NAM Regional commissioning leader during absence or as assigned. - Support planning, prioritization, and execution of departmental objectives and operational activities. - Coordinate team activities and help ensure timely delivery of projects, studies, and technical support. - Assist in supervising engineers and specialists, providing technical direction and mentoring. - Support reporting, resource planning, workload management, and escalation handling. Escalate major risks, technical deviations, and operational concerns as appropriate. - Provide technical approval/recommendations on protection studies, settings, and engineering deliverables within delegated authority. Technical Governance and Compliance - Establish and maintain best practices, technical standards, and protection engineering procedures. - Drive quality assurance in protection design reviews, calculations, and implementation. - Investigate major protection incidents, misoperations, and system disturbances, identifying root causes and corrective actions. - Support audits, compliance checks, and risk assessments related to protection systems. Stakeholder Coordination - Collaborate with operations, maintenance, engineering, commissioning, project management, and external stakeholders. - Interface with OEMs, EPCs, consultants, utilities, and regulatory bodies on technical matters. - Provide technical input for bids, proposals, project specifications, and procurement evaluations. Knowledge Sharing and Team Development - Mentor junior and mid-level engineers in protection philosophy, studies, and practical application. - Deliver technical training and support capability development within the team. - Promote continuous improvement, lessons learned, and innovation in protection engineering practices. Qualifications - Bachelor’s degree in Electrical Engineering or related field. Advanced degree is a plus. - Minimum 8–15+ years of experience in electrical protection engineering. - Strong experience in protection design, relay settings, fault studies, and disturbance analysis. - Experience in utility, power generation, transmission, distribution, or industrial power systems. Including deep knowledge of protection principles for HV/MV/LV systems. - Previous experience in technical leadership or team coordination. Desired Qualifications - ​​Experience acting in a deputy, lead, or supervisory capacity is an advantage. - Expertise in protection relays and schemes such as: Overcurrent and earth fault protection, Distance protection, Differential protection, Busbar protection, Transformer and generator protection, Line protection and backup schemes - Familiarity with protection study software and power system analysis tools. - Strong understanding of grid codes, IEC/IEEE standards, and utility practices. - Ability to review single-line diagrams, logic diagrams, relay settings, and test procedures. - Knowledge of SCADA, automation, communication protocols, and substation systems is an advantage. - Strong technical leadership and decision-making ability - Excellent problem-solving and analytical skills - Effective communication and stakeholder management - Ability to coordinate teams and priorities under pressure - Coaching and mentoring capability - High level of accountability and professional judgment Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position Application Deadline: April 15, 2026 For candidates applying to a U.S. based position, the pay range for this position is between $152,400.00 and $254,000.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on April 07, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

• The Senior Project Manager leads the successful delivery of Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Supply Chain Management (F&SCM) implementations, keeping scope, resources, and budget in balance from kickoff through go-live. • You'll own the project management plan, coordinate closely with Solution Architects to keep the team executing on track, and take a proactive approach to client satisfaction and process improvement. • Develop and implement project plans through the Western Computer Project Process, ensuring alignment with client goals and constraints. • Monitor budget and hours allocations, making adjustments as needed and approving project time for payroll processing. • Build strong, ongoing client relationships: providing thoughtful follow-ups and sharing feedback with Practice Managers to drive continuous improvement.