Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A Day in The Life As a Senior Customer Success Manager, Toast’s way of saying an “Account Manager”, you serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Regional Mid-Market (RMM) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 16-50 locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). What you'll do (Responsibilities) - Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce - Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer - Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies - Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience - Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals - Build cross-functional partnerships and collaborate closely to engage customers when necessary What you'll need to thrive (Requirements) - 6+ years account management experience - Mid-Market or Enterprise customer management experience - Strong leadership, teamwork, and cross-departmental collaboration skills - Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives. - Success operating independently and navigating competing priorities in a constantly changing environment - General technical proficiency using software - Proven track record of success in meeting and exceeding goals - Excellent communication, organizational, and influencing skills - Located in PST or MST timezone What will help you stand out (Nonessential Skills/Nice to Haves) - Experience providing technology or SaaS solutions to a client base - Restaurant experience - Experience managing customers in Mid-Market, Top SMB, or Enterprise segments - Experience with Salesforce CRM, MS Office, G-Suite, and Slack AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-DNI The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $95,000—$152,000 USD Zone B $83,000—$133,000 USD Zone C $75,000—$120,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

DescriptionAgora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by 1000+ GPs, owners/operators, and investment firms globally, we help teams streamline the full lifecycle of investment management—from fundraising and onboarding to reporting, distributions, tax, and back-office automation. But we’re more than just software. We’re a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter. Agora is backed by top-tier VCs like Insight Partners and Qumra Capital, and we’re growing fast. We’ve been named one of Globes’ Most Promising Startups, recognized as a Best Start-Up Companies to Work For by Duns 100, and one of Business Insider’s Hottest PropTech Startups. About the role As a Customer Success Manager at Agora, you will be the trusted partner for our clients, guiding them throughout their journey and ensuring they get maximum value from our platform. You’ll work closely with cross-functional teams to support adoption, drive retention, and build long-term relationships that lead to mutual success. This will be our first Customer Success hire in Mexico City, playing a key role in supporting and expanding our presence across LATAM customers. The role will be fully remote to start, with plans to establish a small local hub and transition to a hybrid model over time. We’re looking for someone who is fully proficient in both English and Spanish, with strong business communication skills in both languages. What are we looking for - Build and nurture strong relationships with our clients to understand their needs and ensure their success - Empower customers to connect their goals and challenges - Take ownership of new accounts and manage their onboarding teaching them how to use the platform and technology. - Build, own, and execute client success and engagement plans - Spearhead internal cross-functional improvement projects - Represent voice of the customer and influence product development roadmap - Be the main point of contact for your clients - Get on calls with clients according to their subscription and needs (weekly, monthly, bi-monthly) - Maintain a high level of product proficiency to guide clients on the best uses of our product - Fully understand the features and limitations of Agora’s array of products and provide innovative and creative solutions even when clients haven’t asked for them Requirements - Native or fluent proficiency in Spanish and English, with strong written and verbal communication skills in both - At least one year of experience in B2B SaaS as a Customer Success Manager - Experience working with international clients - Strong customer-facing and presentation skills with the ability to establish credibility with executives - Proficient at building online onboarding & ongoing process - Ability to take initiative and adapt - Positive attitude, empathy, and high energy Equal opportunityAgora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status. Please note that we use Spark Hire as part of our hiring process to review and assess job applications and related materials. This tool helps us screen applications more efficiently and ensure candidates meet the role requirements. As part of this process, we’ll handle your personal information in accordance with our Candidate Privacy Notice. You can review details here: Agora Candidate Privacy Notice. If you have any questions, feel free to reach out to us at privacy@agorareal.com.

Description About the Role We are seeking a strategic, execution-focused, and data-driven leader to guide our Customer Success team focused on State, Local Government, and Education (SLED) through the next stage of NinjaOne's growth. You will be accountable for driving measurable results across our SLED portfolio and partner ecosystem by improving retention, expanding adoption, and accelerating revenue growth within public sector accounts. This role is both strategic and hands-on. You will define and execute success strategies tailored to SLED customers and the channel partners who support them, foster a culture of accountability and customer focus, and lead a team that consistently delivers impact in complex public sector environments. You will be responsible for coaching and scaling talent, monitoring key metrics, and ensuring customer, partner, and regulatory requirements translate into tangible business outcomes for NinjaOne. Reporting to the Director of Customer Success, you will play a key role in shaping how we scale SLED success globally. Location - Hybrid in Austin, TX (In the office 4 days per week Mon, Tues, Wed, & Thurs) What You'll Be Doing Team Leadership and Development - Hire, lead, mentor, and develop a team of SLED-focused Customer Success Managers, providing guidance and support to help them achieve their goals across public sector accounts and supporting channel partners. - Set and maintain KPIs and performance targets aligned to SLED retention, adoption, and expansion goals. Conduct regular performance reviews and check-ins, and create development plans to boost team skills and growth, supported by continuous training and resource sharing specific to public sector needs and procurement environments. - Foster a collaborative and high-performance culture within the team, promoting accountability, creativity, and continuous improvement while navigating the unique dynamics of government and education customers. Strategic Account Management - Oversee the management of a portfolio of SLED customers and their supporting channel partners, ensuring high levels of satisfaction, compliance alignment, and retention. - Establish and maintain executive-level relationships with key SLED stakeholders and channel partners, acting as a trusted advisor and point of escalation within public sector environments. - Analyze product usage data, contract structures, funding cycles, and customer feedback to identify trends, opportunities for improvement, and potential risks. Implement strategies to enhance product adoption, align to budget cycles, and reduce churn within SLED accounts. Drive Customer Growth - Develop and execute strategic plans to identify and capitalize on renewals, cross-sell, and up-sell opportunities within the SLED customer base, in alignment with public sector procurement processes and partner-led motions. - Establish and uphold KPIs that ensure the team conducts regular check-ins and strategic touchpoints with customers and partners, addressing evolving needs, compliance requirements, and capturing opportunities for expansion and long-term growth. - Collaborate with Sales, Channel, Marketing, Product, Support, and Services teams to drive SLED customer success and optimize the public sector customer journey. Operational Excellence - Utilize Salesforce to track team activities, forecast renewals and expansion opportunities, and communicate account status and progress accurately across SLED accounts and partner-supported engagements. - Maintain detailed records of team performance, customer interactions, KPIs, and growth metrics specific to public sector accounts. Regularly report on these metrics to senior management to facilitate data-driven decisions. - Implement best practices for SLED account management processes, ensuring consistency, efficiency, scalability, and alignment with public sector procurement cycles and partner collaboration. Customer Advocacy - Act as a SLED customer advocate, championing their needs, compliance requirements, and feedback within the organization. - Influence and inspire SLED customers and partners by presenting tailored solutions that address public sector challenges and drive long-term success and loyalty. - Proactively resolve customer and partner issues and escalations, ensuring a high level of satisfaction across complex stakeholder environments. - Other duties as needed. About You - 3+ years' experience as an Account Manager or Customer Success Manager in the B2B SaaS space - 3+ years' experience working with SLED customers required; experience working with Channel Partners, Value Added Resellers, or Distributors supporting public sector accounts strongly preferred - 2+ years' of proven people leadership experience directly managing a team of Customer Success Managers or similar quota-carrying customer-facing roles - Demonstrated understanding of public sector procurement cycles, funding models, and stakeholder environments within State, Local Government, or Education organizations - Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections within complex multi-stakeholder environments - Strong analytical mindset with the ability to identify root causes and develop adequate solutions quickly - Customer-focused, with a passion for providing exceptional service and measurable value to public sector organizations - High levels of organization and the ability to prioritize tasks effectively within structured and compliance-driven environments - Ability to work collaboratively with cross-functional teams and influence without direct authority - Fluent in English, with excellent written and verbal communication skills - Experience in the SaaS/cloud industry or within the IT industry is a plus - Experience with Salesforce required - You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility, Innovation, and are committed to reinforcing and growing this mindset on your teams About us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-SC1 #LI-Hybrid #BI-Hybrid

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A Day in The Life As a Senior Customer Success Manager, Toast’s way of saying an “Account Manager”, you serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Regional Mid-Market (RMM) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 16-50 locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). What you'll do (Responsibilities) - Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce - Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer - Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies - Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience - Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals - Build cross-functional partnerships and collaborate closely to engage customers when necessary What you'll need to thrive (Requirements) - 6+ years account management experience - Mid-Market or Enterprise customer management experience - Strong leadership, teamwork, and cross-departmental collaboration skills - Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives. - Success operating independently and navigating competing priorities in a constantly changing environment - General technical proficiency using software - Proven track record of success in meeting and exceeding goals - Excellent communication, organizational, and influencing skills What will help you stand out (Nonessential Skills/Nice to Haves) - Experience providing technology or SaaS solutions to a client base - Restaurant experience - Experience managing customers in Mid-Market, Top SMB, or Enterprise segments - Experience with Salesforce CRM, MS Office, G-Suite, and Slack AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-DNI The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $95,000—$152,000 USD Zone B $83,000—$133,000 USD Zone C $75,000—$120,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.