• Independently manage and prioritize a personal ticket queue from intake through resolution, ensuring SLAs are consistently met. • Provide L2–L3 support for hardware, software, network connectivity, identity, and productivity issues for end users across the organization. • Proactively follow up with end users on open tickets without needing reminders; drive tickets to closure and document root cause and resolution. • Produce and deliver weekly reports on ticket volume, resolution times, recurring issues, and outstanding items — on schedule, without being asked. • Administer and troubleshoot Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Azure AD / Entra ID, and Intune for device and identity management. • Support and administer Active Directory and Windows Server environments, including user/group management, GPOs, and basic server troubleshooting. • Provide full support for macOS and Apple devices, including setup, configuration, MDM enrollment, and end-user troubleshooting. • Manage tickets within the company’s ticketing platform (ServiceNow, Jira, or Zendesk), maintaining clean, auditable documentation of each case. • Identify recurring issues and recommend process, documentation, or configuration improvements to reduce ticket volume over time. • Partner with the US-based IT leadership to escalate complex issues appropriately and contribute to larger IT initiatives as needed. • Maintain and update internal knowledge base articles and end-user documentation.

Role Description Responsible for providing comprehensive technical support, maintenance, and optimization of the organization’s Human Resources and Payroll platforms. Act as a key liaison between HR, Payroll, and Information Technology, translating business needs into effective system solutions and technical designs that support operational efficiency to meet the broader business goals. - Serve as the primary HRIT liaison for HR and Payroll teams, providing expert-level support, system insights, and technical solutions across HCM platforms. - Collaborate with MSP partners, internal IT, and business stakeholders to translate functional requirements into detailed technical designs and configuration specifications. - Investigate, analyze, and resolve system issues, data discrepancies, and process gaps, ensuring timely remediation and root-cause prevention. - Develop and maintain frameworks, standards, and best practices for system enhancements, integrations, and technical change management. - Architect scalable, maintainable, and secure system solutions that meet current and future business needs. - Create and maintain technical documentation, including design documents, configuration guides, integration mappings, and implementation plans. - Identify potential technical risks, performance issues, and system constraints, implementing mitigation strategies to ensure platform stability and continuity. - Manage and support system maintenance cycles—including releases, upgrades, patches, and regression testing—to ensure consistent and reliable system performance. - Proactively identify opportunities for process automation, workflow optimization, and system enhancements to improve operational efficiency. - Ensure compliance with organizational policies, security protocols, data privacy regulations, and retention standards across all HCM system components. - Maintain strong internal controls and proper segregation of duties within system roles, access permissions, and configuration activities. - Support end‑users by diagnosing issues, coordinating resolutions, and enhancing system knowledge through documentation and training, when required. Qualifications - Bachelor’s Degree and minimum 9 years prior experience or Graduate Degree and a minimum of 7 years of prior experience. In lieu of degree, minimum 13 years of prior experience. - 5+ years of experience in HRIT with strong HR system experience. Requirements - Ability to work independently and manage multiple priorities in a fast-paced, evolving environment. - In-depth knowledge of HCM platforms, programming language & PeopleSoft HR 9.2. - Strong analytical and problem-solving skills with high attention to detail and accuracy. - Excellent verbal and written communication skills and the ability to explain complex technical issues to non-technical users. - Experience collaborating with teams of developers and managing consecutive IT projects. - Proficient in programming language SQR. - Ability to align technical solutions with business goals. - Strong organizational and time-management skills. - Experience working with cross-functional teams and managing stakeholder expectations. - Ability to handle confidential information with integrity and professionalism. Benefits - Health and disability insurance. - 401(k) match. - Flexible spending accounts. - EAP (Employee Assistance Program). - Education assistance. - Parental leave. - Paid time off. - Company-paid holidays.

Role Description Atuação com Desenvolvimento Protheus. Ambiente com alta demanda de customização críticas para o negócio, com forte atuação nos módulos de Backoffice. - Atuar com desenvolvimento de Protheus. - Atuar nos módulos de Backoffice e com arquiteturas complexas. - Desenvolver 100% em ADVPL (ainda não adotamos TL++) e banco de dados é Oracle rodando em ambiente Windows. - Executar a manutenção e evolução das rotinas. Qualifications - Superior completo em áreas de Tecnologia. - Conhecimento avançado em Protheus. Requirements - Infraestrutura do Fluig (instalação, atualização de patches e tuning de servidor). - Migração de processos legados para novas arquiteturas dentro do Fluig. - Angular JS. - Domínio de customizações. Technical Competencies - Arquitetura e Lógica Avançada. - JavaScript Avançado & Fluig Style. - Java & Backend (Avançado). - Integrações de Alta Complexidade. - Banco de Dados Oracle & Performance (SQL Avançado). - Engenharia de Processos (BPMN) e ECM (GED). - Versionamento e Qualidade de Código. Behavioral Competencies - Referência Técnica. - Visão Sistêmica e de Negócios. - Autonomia. - Comunicação Estratégica e Negociação. Other Requirements - Conhecimento em Fluig. Benefits - A/C.

Role Description You will serve as an IT SPECIALIST (INFOSEC) in the CYBERSECURITY BRANCH, LIVE VIRTUAL CONSTRUCTIVE TRAINING DIVISION, RANGE SYSTEMS ENGINEERING DEPARTMENT of NAVAL SURFACE WARFARE CTR CORONA DIV. - You will serve as the Information Systems Security Manager (ISSM) in support of programs managed by Navy Continuous Training Environment (NCTE). - You will perform information systems security management functions including enterprise cybersecurity functions such as cyber security process development and leadership to Risk Management Framework Accreditations of networks and systems. - You will be responsible for the day-to-day security posture and continuous monitoring of information systems and ensuring information system security measures comply with applicable government policies. - You will lead the execution of the Cybersecurity Campaign Plans to make NCTE enclaves and systems continuously cybersecurity inspection ready. - You will provide cybersecurity technical evaluation of security risks, threats and vulnerabilities of networks, systems, applications and new technology initiatives. - You will provide support in the security-based planning, implementation, and sustainment of new requirements. Qualifications - Your resume must demonstrate at least one year of specialized experience at or equivalent to the NT-04 (GS-11/12 equivalent) pay band in the Federal service or equivalent experience in the private or public sector. - Specialized experience must demonstrate the following: - Applying Information Assurance (IA) policies to provide leadership and guidance. - Managing Risk Management Framework (RMF) processes. - Overseeing and executing Assessment and Authorization processes. - Continuously monitoring information security programs and incident responses within classified network environments. - Demonstrated experience with cybersecurity tools (e.g., Enterprise Mission Assurance Support Service (eMASS), Assured Compliance Assessment Solution (ACAS), and various Security Information and Event Management (SIEM) solutions). - Your experience must reflect skill in the following areas: - Attention to detail. - Customer service. - Oral communication. - Problem solving. Requirements - Must be a US Citizen. - Must be determined suitable for federal employment. - Must participate in the direct deposit pay program. - New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. - Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326. - Males born after 12-31-59 must be registered for Selective Service. - You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. - This is a Cyberspace Workforce position, work role code 722 - InfoSec Manager, proficiency level Advanced. - This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. - MSP/PPP applicants must currently hold the required security clearance. - This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Benefits - A career with the U.S. government provides employees with a comprehensive benefits package. - Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.