Role Description Cambium Assessment is seeking an energetic, reliable professional who enjoys mentoring, supporting, and motivating others to join our Client Service Center as a Senior Agent. In this role, you will play a key part in training and mentoring agents during our peak training season (October through February), with opportunities to support agent development throughout the year as business needs arise. This position is ideal for someone who is passionate about customer service, team development, and continuous improvement. Please review the expectations and qualifications carefully before applying. Job Responsibilities - Serve as the first point of contact (Tier 1) for customers, responding to general inquiries related to fulfillment, system functionality, reporting, and related topics. - Respond to customer inquiries via phone, voicemail, and electronic communications in a timely and professional manner. - Identify, document, research, and resolve customer issues using the call tracking system. - Escalate complex or unresolved issues to the appropriate internal teams for further investigation or resolution. - Follow up on customer inquiries to ensure issues are fully resolved and customer expectations are met. - Manage and monitor open cases to support timely resolution. - Create and monitor reports as needed to support team operations and service quality. - Identify trends in customer inquiries and proactively communicate insights to the manager. - Recommend process and workflow improvements to enhance the customer experience. - Create, review, and maintain documentation, reference materials, and Frequently Asked Questions (FAQs). - Assist with new hire training and onboarding (“nesting”) support as needed. Qualifications - High school diploma or equivalent required; college coursework or an associate degree is a plus. - One or more years of customer support or call center experience preferred. - Experience supporting assessments or working in a helpdesk environment is a plus. - Strong verbal and written communication skills. - Demonstrated reliability with a consistent record of attendance. - Ability to work a flexible schedule as business needs require. - Detail-oriented and resourceful with strong problem-solving skills. - Willingness to learn new tools, processes, and subject matter. Company Description Cambium Learning® Group is an award-winning educational technology solutions leader dedicated to helping all students reach their potential through individualized and differentiated instruction. Using a research-based, personalized approach, Cambium Learning Group delivers SaaS resources and instructional products that engage students and support teachers in fun, positive, safe and scalable environments. - Learning A-Z®: online differentiated instruction for elementary school reading, writing, and science. - ExploreLearning®: online interactive math and science simulations, a math fact fluency solution, and a K–2 science solution. - Voyager Sopris Learning®: blended solutions that accelerate struggling learners to achieve in literacy and math and professional development for teachers. - VKidz Learning: online comprehensive homeschool education and programs for literacy and science. We believe that every student has unlimited potential, that teachers matter, and that data, instruction, and practice are the keys to success in the classroom and beyond.

Role Description The Parent Educator will manage, produce, and present parenting webinars and workshops for parents and caregivers of children ages 0-8 years-old, and aid in the creation of resources related to child development and general parenting support. This is a Part Time (average 20 hours a week), Remote position available in the United States, with a strong preference of someone residing in Pacific Standard Time or Mountain Standard Time. - Develop, produce, and facilitate large and small-scale live and pre-recorded events including workshops and webinars to Bright Horizons parents and caregivers - Research child development topics to support development of family-facing content - Writing and editing parent-facing articles - This position will work with other members of the Education & Development department and may also serve as a contributor on other team and department projects - Facilitate in person and virtual. Some travel may be required for in-person events Qualifications - Bachelor's Degree in related field: family studies, child development, psychology, education, social work - 3 years' experience in developing and facilitating adult learning and training - At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position Requirements - Master’s degree in related field: family studies, child development, psychology, education, social work - Experience in child development or early childcare education - Demonstrated public speaking skills in live, in-person, and virtual spaces - Strong writing, editing, and proofreading skills - Basic computer software skills in Microsoft Office applications Benefits - Bright Horizons Back-Up Care - Bright Horizons Enhanced Family Supports - 401(k) retirement plan - Money-saving discounts and financial planning tools - Tuition assistance and education coaching - Caregiving support and resources for the children and adults in your family - New employees in this role receive 1 hour of sick time per 30 hours worked if hired in Washington state, and sick leave as specified by local law if hired in other locations Compensation The hourly rate for this position is between $28.85 – $38.46 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Deadline to Apply This posting is anticipated to remain open until 4/13/2026.

Policyholder Services Representative (Remote) Department: Customer Service Employment Type: Permanent - Full Time Location: Home United States Reporting To: Jacqueline Glaser Compensation: $18.00 / hour Description Our Story Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors. What's in Store We are on the lookout for an experienced Policyholder Services Representatives who will be responsible for responding to inbound customer service inquiries, complaints, and service requests in a professional and timely manner. You will be the first point of contact with policyholders and their representatives which requires a commitment to client sensitivity, service, and guideline adherence. Policyholder Client Service Representatives spend 80% or more of their day responding to telephone and/or written inquiries from policyholders and/or their representatives. You must possess a high level of empathy, have superb verbal and written skills, and be proactive, independent, and take initiative. This position also requires a willingness and ability to sustain the demands of a telephone support role within a collaborative team environment. Key Responsibilities - Provide exceptional customer service in a phone support role - Empathetically assist policyholders and/or their representatives by providing information on highly individualized policy inquiries - Utilize excellent oral and written skills to communicate with policyholders and/or their representatives by telephone and in writing, as well as with internal co-workers - Identify needs of caller utilizing active listening skills; professionally and appropriately respond to inquiries meeting department’s established guidelines, policies, and procedures - Complete document processing in an efficient and effective manner - Update and change customer contact and policy information with accuracy - Respond to all written inquiries, communicating clearly and with proper grammar - Meet or exceed all established minimum expectations/metrics and goals for the position - Meet or exceed standards for productivity and quality as established for the role - Appropriately process all confidential information abiding by Health Insurance Portability and Accountability Act (HIPAA) privacy laws - Ensure smooth transition of inquiry to appropriate department if/when necessary - Support company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together - Perform other duties as assigned This is a full-time remote position that will require the following schedule: 11:30am - 8:00pm EST, Monday - Friday. Skills, knowledge & expertise - High School education/GED required with a minimum of one (1) year customer service or other relevant work experience required or an equivalent combination of education and experience - Proficient computer skills and experience in Microsoft Office products required - Insurance or medical background preferred - Understanding of medical terminology, health insurance, claims, and/or LTC preferred - Possess a high degree of tact, empathy, and professionalism - Exceptional interpersonal skills with an enthusiastic nature and an overall passion for excellence - Possess the ability to use strong and effective listening skills to ask appropriate questions to fully understand the needs of policyholders and representatives - Effectively relay complex insurance information and policy language into basic understandable concepts - Superb written and verbal communication skills; must be clear and concise, both in written communications and when speaking to policyholders and representatives - Detail oriented with the ability to work independently as well as part of a team - Ability to toggle between multiple screens while documenting and speaking with policyholders - Exceptional attention to detail with excellent organizational skills - Proactively provide creative and analytical recommendations to management for process and performance improvement Equal Employment Opportunity & Legal Notices Benefits At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes: - Medical, dental, and vision plans to support your health and that of your family - A 401(k) plan with employer matching - Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees - Paid holidays - Life insurance and short‑term and long‑term disability coverage Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location. Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements. Diversity and Inclusion Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard. Compensation Transparency: The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices. Background Check & Fair Chance Compliance Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements. Massachusetts Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com

About Self Bill Pro: Self Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities. About the Role: The Manager, Client Services is a high-impact, dual-role position responsible for both leading the Client Services team and serving as a primary external stakeholder liaison across clients, brokers, and carriers. This role acts as the front-facing ambassador of Self Bill Pro, ensuring exceptional client experience, resolving escalations, and strengthening partner relationships across the full client lifecycle (pre- and post-sale). Internally, this leader will build, coach, and scale a high-performing team of Client Service Managers while driving consistency, accountability, and operational excellence. The ideal candidate combines strong people leadership, customer success instincts, and deep benefits/industry fluency, with the ability to step into complex client situations and drive resolution with confidence. This is a remote position. Key Responsibilities: Team Leadership & Development - Lead, mentor, and develop a team of Client Service Managers, fostering a high-performance, client-centric culture - Conduct regular 1:1s, provide feedback, and support career growth and skill development - Manage team capacity, workload distribution, and prioritization to ensure consistent service delivery - Play a key role in onboarding and training new Client Service Managers Client Experience & Escalation Management - Serve as the primary escalation point for complex or high-impact client issues - Lead investigations into client concerns, driving resolution with urgency and accountability - Ensure a consistent, high-quality client experience across all touchpoints - Act as a trusted advisor to clients, reinforcing confidence in Self Bill Pro’s services External Stakeholder & Partner Liaison - Serve as a key external-facing partner to clients, brokers, and insurance carriers - Build and maintain strong relationships across stakeholders tied to active client accounts - Support new and existing partnerships, including coordination with carriers on processes such as payment remittance setup - Act as the central point of alignment when issues span multiple external parties Operational Excellence & Process Improvement - Establish and refine client service workflows, standards, and best practices - Identify trends in client issues and proactively implement solutions to improve service delivery - Partner with Implementation, Product, and Operations teams to address root causes and drive continuous improvement - Ensure documentation, training materials, and team processes are maintained and scalable Cross-Functional Collaboration - Partner closely with Implementation, Product, Engineering, and Sales teams to ensure seamless client experience - Provide insights from client interactions to inform product improvements and operational strategy - Align internal teams around client priorities, timelines, and expectations Qualifications: - 5-7 + years of experience in client services, account management, or customer success, preferably within benefits, insurance, or a related industry - 2-4+ years of experience in a people leadership or team lead role - Strong ability to manage client relationships, escalations, and complex issue resolution - Experience working with external stakeholders such as clients, brokers, or carriers - Proven ability to coach and develop team members in a fast-paced environment - Exceptional communication and interpersonal skills, with the ability to navigate high-pressure situations - Strong organizational and problem-solving skills with a proactive, ownership mindset - Ability to balance strategic leadership and hands-on execution Preferred Qualifications - Experience in employee benefits, insurance operations, or billing processes - Familiarity with carrier relationships and benefits administration workflows - Experience in a startup or high-growth environment Why Join Self Bill Pro: At Self Bill Pro, you’ll join a collaborative and ambitious team dedicated to transforming outdated processes through smart, scalable technology. If you are a highly motivated individual with a passion for technology and a desire to make a difference in the employee benefits landscape, we encourage you to apply!