Software Acceleration Associate - Santa Rosa, CA
Location
United States
Posted
109 days ago
Salary
0
Seniority
Mid Level
Job Description
Software Acceleration Associate - Santa Rosa, CA
Thryv
About the job At Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us. About the Position Are you an ambitious outbound seller with 1–2 years of experience and a passion for software sales? Ready to accelerate your career into full cycle account management and close deals—not just source them for other sales reps who share your commission? This 6 month Software Sales Acceleration Program is designed to fast track high potential talent into our Software Account Management (SAM) organization. This is a temporary program role with full benefits and a clear outcome at the end of six months: - Top performers will advance directly into a Software Account Representative (SAR) role - Exceptional performers may be considered for Sr Software Account Representative (Sr SAR) placement - Those who do not meet performance expectations may conclude participation at the end of the program If you want a true pathway into Software Account Management, you will want to take a close look at this role. Responsibilities In this role, you’ll work in a high energy, outbound sales environment built to strengthen your SaaS selling foundation while preparing you for full cycle responsibilities. You will: - Own outbound prospecting, targeted outreach, and pipeline generation - Qualify opportunities and create momentum for SAM sales cycles - Deliver compelling messaging to SMB and mid-market prospects - Execute structured call, email, and LinkedIn cadences - Collaborate with SAM leaders and sales partners to refine conversion strategies - Strengthen your SaaS sales acumen through ongoing coaching, training, and immersion in our platform - Demonstrate performance and consistency across a structured evaluation framework You’ll get exposure to real selling, not just booking meetings—setting you up for success as you transition into the SAM family. Who We’re Looking For - Associate's degree or equivalent experience, required - 1 to 2 years of outbound sales experience, required. - 2+ years of related experience, preferred. - Confidence communicating with decision makers via phone, email, and social - Ability to manage volume, objection handling, and pipeline creation - Desire to learn full cycle sales and move into a closing role - Comfort with structured goals, metrics, and performance accountability - A growth mindset and coachability - Ability to travel less than 5% of the time. - Must be 18 years of age or older. - Must successfully complete pre-employment screening process, as required. - Must successfully complete any required training or orientation courses, as needed. What’s in It for You This role is intentionally designed as a launchpad into Software Account Management, offering: - A 6‑month accelerated program focused on outbound software selling - Competitive base pay + an uncapped performance incentive - Hands‑on exposure to our SAM teams and full sales cycle - Real opportunity to move into SAR or Sr SAR based on performance following 6-months’ performance - Skill‑building that positions you for long‑term career growth in software sales This isn’t just another outbound role—it’s a career advancement program. Program Outcomes At the end of the 6‑month program: - High performers → Software Account Representative (SAR) - Exceptional performers → Sr SAR - Non‑performers → Program completion without transition This creates a fair, performance‑based path and allows you to take ownership of your growth which doesn’t end with the Sr SAR role: SAM Family Software Account Representative “SAR” Sr Software Account Representative “Sr SAR” Software Account Executive “SAE” Sr Software Account Executive “Sr SAE” Key Software Account Executive “Key SAE” What We Offer Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not. - Medical, dental, and vision plans, plus a wellness program with added incentives - 401(k) savings plan with company match and employee stock purchase plan - Continuing education benefits with tuition assistance programs - Paid time off including holidays, vacation, sick, personal, and year-end close Who We Are At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning. Thryv Core Values: - Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine. - Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen and understand the ask. - Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place. - Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career. - DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done). - Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity. - Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play. Find out more at corporate.thryv.com/careers/ Belonging at Thryv We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success. Requisition Detail and Process This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons. Our Commitment to Equal Opportunity Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment. #LI-DNI
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About the job At Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us. About the Position Are you an ambitious outbound seller with 1–2 years of experience and a passion for software sales? Ready to accelerate your career into full cycle account management and close deals—not just source them for other sales reps who share your commission? This 6 month Software Sales Acceleration Program is designed to fast track high potential talent into our Software Account Management (SAM) organization. This is a temporary program role with full benefits and a clear outcome at the end of six months: - Top performers will advance directly into a Software Account Representative (SAR) role - Exceptional performers may be considered for Sr Software Account Representative (Sr SAR) placement - Those who do not meet performance expectations may conclude participation at the end of the program If you want a true pathway into Software Account Management, you will want to take a close look at this role. Responsibilities In this role, you’ll work in a high energy, outbound sales environment built to strengthen your SaaS selling foundation while preparing you for full cycle responsibilities. You will: - Own outbound prospecting, targeted outreach, and pipeline generation - Qualify opportunities and create momentum for SAM sales cycles - Deliver compelling messaging to SMB and mid-market prospects - Execute structured call, email, and LinkedIn cadences - Collaborate with SAM leaders and sales partners to refine conversion strategies - Strengthen your SaaS sales acumen through ongoing coaching, training, and immersion in our platform - Demonstrate performance and consistency across a structured evaluation framework You’ll get exposure to real selling, not just booking meetings—setting you up for success as you transition into the SAM family. Who We’re Looking For - Associate's degree or equivalent experience, required - 1 to 2 years of outbound sales experience, required. - 2+ years of related experience, preferred. - Confidence communicating with decision makers via phone, email, and social - Ability to manage volume, objection handling, and pipeline creation - Desire to learn full cycle sales and move into a closing role - Comfort with structured goals, metrics, and performance accountability - A growth mindset and coachability - Ability to travel less than 5% of the time. - Must be 18 years of age or older. - Must successfully complete pre-employment screening process, as required. - Must successfully complete any required training or orientation courses, as needed. What’s in It for You This role is intentionally designed as a launchpad into Software Account Management, offering: - A 6‑month accelerated program focused on outbound software selling - Competitive base pay + an uncapped performance incentive - Hands‑on exposure to our SAM teams and full sales cycle - Real opportunity to move into SAR or Sr SAR based on performance following 6-months’ performance - Skill‑building that positions you for long‑term career growth in software sales This isn’t just another outbound role—it’s a career advancement program. Program Outcomes At the end of the 6‑month program: - High performers → Software Account Representative (SAR) - Exceptional performers → Sr SAR - Non‑performers → Program completion without transition This creates a fair, performance‑based path and allows you to take ownership of your growth which doesn’t end with the Sr SAR role: SAM Family Software Account Representative “SAR” Sr Software Account Representative “Sr SAR” Software Account Executive “SAE” Sr Software Account Executive “Sr SAE” Key Software Account Executive “Key SAE” What We Offer Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not. - Medical, dental, and vision plans, plus a wellness program with added incentives - 401(k) savings plan with company match and employee stock purchase plan - Continuing education benefits with tuition assistance programs - Paid time off including holidays, vacation, sick, personal, and year-end close Who We Are At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning. Thryv Core Values: - Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine. - Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen and understand the ask. - Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place. - Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career. - DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done). - Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity. - Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play. Find out more at corporate.thryv.com/careers/ Belonging at Thryv We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success. Requisition Detail and Process This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons. Our Commitment to Equal Opportunity Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment. #LI-DNI
About the job At Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us. About the Position Are you an ambitious outbound seller with 1–2 years of experience and a passion for software sales? Ready to accelerate your career into full cycle account management and close deals—not just source them for other sales reps who share your commission? This 6 month Software Sales Acceleration Program is designed to fast track high potential talent into our Software Account Management (SAM) organization. This is a temporary program role with full benefits and a clear outcome at the end of six months: - Top performers will advance directly into a Software Account Representative (SAR) role - Exceptional performers may be considered for Sr Software Account Representative (Sr SAR) placement - Those who do not meet performance expectations may conclude participation at the end of the program If you want a true pathway into Software Account Management, you will want to take a close look at this role. Responsibilities In this role, you’ll work in a high energy, outbound sales environment built to strengthen your SaaS selling foundation while preparing you for full cycle responsibilities. You will: - Own outbound prospecting, targeted outreach, and pipeline generation - Qualify opportunities and create momentum for SAM sales cycles - Deliver compelling messaging to SMB and mid-market prospects - Execute structured call, email, and LinkedIn cadences - Collaborate with SAM leaders and sales partners to refine conversion strategies - Strengthen your SaaS sales acumen through ongoing coaching, training, and immersion in our platform - Demonstrate performance and consistency across a structured evaluation framework You’ll get exposure to real selling, not just booking meetings—setting you up for success as you transition into the SAM family. Who We’re Looking For - Associate's degree or equivalent experience, required - 1 to 2 years of outbound sales experience, required. - 2+ years of related experience, preferred. - Confidence communicating with decision makers via phone, email, and social - Ability to manage volume, objection handling, and pipeline creation - Desire to learn full cycle sales and move into a closing role - Comfort with structured goals, metrics, and performance accountability - A growth mindset and coachability - Ability to travel less than 5% of the time. - Must be 18 years of age or older. - Must successfully complete pre-employment screening process, as required. - Must successfully complete any required training or orientation courses, as needed. What’s in It for You This role is intentionally designed as a launchpad into Software Account Management, offering: - A 6‑month accelerated program focused on outbound software selling - Competitive base pay + an uncapped performance incentive - Hands‑on exposure to our SAM teams and full sales cycle - Real opportunity to move into SAR or Sr SAR based on performance following 6-months’ performance - Skill‑building that positions you for long‑term career growth in software sales This isn’t just another outbound role—it’s a career advancement program. Program Outcomes At the end of the 6‑month program: - High performers → Software Account Representative (SAR) - Exceptional performers → Sr SAR - Non‑performers → Program completion without transition This creates a fair, performance‑based path and allows you to take ownership of your growth which doesn’t end with the Sr SAR role: SAM Family Software Account Representative “SAR” Sr Software Account Representative “Sr SAR” Software Account Executive “SAE” Sr Software Account Executive “Sr SAE” Key Software Account Executive “Key SAE” What We Offer Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not. - Medical, dental, and vision plans, plus a wellness program with added incentives - 401(k) savings plan with company match and employee stock purchase plan - Continuing education benefits with tuition assistance programs - Paid time off including holidays, vacation, sick, personal, and year-end close Who We Are At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning. Thryv Core Values: - Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine. - Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen and understand the ask. - Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place. - Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career. - DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done). - Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity. - Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play. Find out more at corporate.thryv.com/careers/ Belonging at Thryv We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success. Requisition Detail and Process This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons. Our Commitment to Equal Opportunity Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment. #LI-DNI
About the job At Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us. About the Position Are you an ambitious outbound seller with 1–2 years of experience and a passion for software sales? Ready to accelerate your career into full cycle account management and close deals—not just source them for other sales reps who share your commission? This 6 month Software Sales Acceleration Program is designed to fast track high potential talent into our Software Account Management (SAM) organization. This is a temporary program role with full benefits and a clear outcome at the end of six months: - Top performers will advance directly into a Software Account Representative (SAR) role - Exceptional performers may be considered for Sr Software Account Representative (Sr SAR) placement - Those who do not meet performance expectations may conclude participation at the end of the program If you want a true pathway into Software Account Management, you will want to take a close look at this role. Responsibilities In this role, you’ll work in a high energy, outbound sales environment built to strengthen your SaaS selling foundation while preparing you for full cycle responsibilities. You will: - Own outbound prospecting, targeted outreach, and pipeline generation - Qualify opportunities and create momentum for SAM sales cycles - Deliver compelling messaging to SMB and mid-market prospects - Execute structured call, email, and LinkedIn cadences - Collaborate with SAM leaders and sales partners to refine conversion strategies - Strengthen your SaaS sales acumen through ongoing coaching, training, and immersion in our platform - Demonstrate performance and consistency across a structured evaluation framework You’ll get exposure to real selling, not just booking meetings—setting you up for success as you transition into the SAM family. We’re Looking For - Associate's degree or equivalent experience, required - 1 to 2 years of outbound sales experience, required. - 2+ years of related experience, preferred. - Confidence communicating with decision makers via phone, email, and social - Ability to manage volume, objection handling, and pipeline creation - Desire to learn full cycle sales and move into a closing role - Comfort with structured goals, metrics, and performance accountability - A growth mindset and coachability - Ability to travel less than 5% of the time. - Must be 18 years of age or older. - Must successfully complete pre-employment screening process, as required. - Must successfully complete any required training or orientation courses, as needed. What’s in It for You This role is intentionally designed as a launchpad into Software Account Management, offering: - A 6‑month accelerated program focused on outbound software selling - Competitive base pay + an uncapped performance incentive - Hands‑on exposure to our SAM teams and full sales cycle - Real opportunity to move into SAR or Sr SAR based on performance following 6-months’ performance - Skill‑building that positions you for long‑term career growth in software sales This isn’t just another outbound role—it’s a career advancement program. Program Outcomes At the end of the 6‑month program: - High performers → Software Account Representative (SAR) - Exceptional performers → Sr SAR - Non‑performers → Program completion without transition es a fair, performance‑based path and allows you to take ownership of your growth which doesn’t end with the Sr SAR role: SAM Family Software Account Representative “SAR” Sr Software Account Representative “Sr SAR” Software Account Executive “SAE” Sr Software Account Executive “Sr SAE” Key Software Account Executive “Key SAE” What We Offer Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not. - Medical, dental, and vision plans, plus a wellness program with added incentives - 401(k) savings plan with company match and employee stock purchase plan - Continuing education benefits with tuition assistance programs - Paid time off including holidays, vacation, sick, personal, and year-end close Who We Are At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning. Thryv Core Values: - Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine. - Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen and understand the ask. - Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place. - Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career. - DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done). - Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity. - Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play. Find out more at corporate.thryv.com/careers/ Belonging at Thryv We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success. Requisition Detail and Process This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons. Our Commitment to Equal Opportunity Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment. #LI-DNI
About OfficeSpace: OfficeSpace Software provides the leading AI operating system for the built world, that helps teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact. Role Summary: As our Lead Full Stack Software Engineer, you will own the future of how OfficeSpace builds, hosts, monitors, and deploys AI features, from Chatbots to Customer facing MCP Servers to Autonymous agents that handle day to day facilities management tasks. We move fast. We expect precision. And we trust you to own outcomes. What You’ll Do: - Lead the architecture and production evolution of OfficeSpace’s AI platform. - Design and operate Python-based AI services that integrate deeply with our Ruby on Rails backend and React frontend. - Partner with our Devops team to define best practices for deploying and hosting AI agents - Act as the technical owner for AI reliability—defining guardrails, observability, testing strategies, and failure modes for AI-driven functionality. - Build and evolve full-stack systems with a long-term mindset—maintainable code, extensible architectures, and clean interfaces. - Define and drive performance benchmarks across AI systems, using metrics, profiling, and load testing to improve latency, throughput, and stability. - Design and operate cloud-native, data-intensive systems using GCP, BigQuery, and Kafka to power event-driven and AI-enabled workflows. - Embed quality early—shift-left testing, observability, and validation to ensure predictable, enterprise-ready releases. - Proactively address security, data integrity, and technical debt—especially where AI intersects with customer data and core workflows. - Partner with senior engineers and architects to evaluate designs, align on tradeoffs, and move the system forward. - Mentor engineers through thoughtful code reviews and technical guidance, with room to step into formal people leadership over time. What You Bring: - 7+ years building and evolving production web applications, with demonstrated ownership of complex systems and technical direction. - Strong backend experience (Python or Ruby on Rails preferred; Java, Node.js, or Go welcome) and modern frontend development (React preferred). - Hands-on experience shipping AI-driven features in production—LLM-based systems, automation workflows, or agentic patterns—with an emphasis on safety, observability, and maintainability. - Deep understanding of cloud-native systems (GCP preferred), data platforms (BigQuery), and event-driven architectures (Kafka). - Proven ability to design for enterprise-scale performance, reliability, and security. - Comfort operating as a technical leader—navigating differing opinions, driving alignment, and mentoring peers. - A builder’s mindset. You move with urgency, think long-term, and take ownership from idea to impact. - An early adopter’s curiosity for agentic AI—and the discipline to ship it responsibly. Why OfficeSpace? - High-Performance Culture: At OfficeSpace, we believe in the power of accountability, focus, and drive. Our A-Player team members work together to deliver measurable, meaningful results. We recognize and reward those who push boundaries and achieve excellence. - Ownership and Accountability: We trust our employees to take full ownership of their roles, providing the autonomy to innovate and the support to succeed. We seek individuals who are self-motivated and thrive in an environment where they can drive impactful outcomes. - Technology-Forward: As a company invested in cutting-edge technology, we integrate AI and other advanced solutions across our platform to enhance productivity, customer experience, and process efficiency. Our team members are excited by the potential of AI and proactively explore ways it can drive our success. - Growth Mindset: Continuous learning and improvement are integral to our culture. We encourage our team to embrace challenges, seek knowledge, and develop both personally and professionally. - Innovation and Agility: We foster a dynamic, fast-paced environment where fresh ideas and bold solutions are celebrated. We embrace change and thrive on turning challenges into opportunities, with a team that is agile, proactive, and resilient. - Collaborative, Results-Driven Environment: We value purposeful collaboration that leads to shared success and stronger results. While our team members are independent, they recognize the value of working together to drive our mission forward. - Competitive Benefits and Rewards: OfficeSpace offers comprehensive and competitive benefits packages globally, designed to support our team’s health, well-being, and financial security. We invest in our people so they can excel. OfficeSpace is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. We are committed to basing all employment-related decisions upon valid job-related factors without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, genetic information, military status, veteran status, physical or mental disability, or any other status protected by law.

