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Integration Analyst – Junior
Location
Brazil
Posted
111 days ago
Salary
0
Seniority
Junior
Job Description
Integration Analyst – Junior
FCamara Consulting & Training
• Support the implementation, deployment and maintenance of technology projects (CRM and CX platforms) • Configure and parameterize tools (surveys, flows, automations, triggers) • Gather requirements, translate business needs into technical requirements and support squads in product evolution • Structure analyses, turn data into actionable insights and generate recommendations to improve processes • Document processes and procedures, ensuring quality and traceability • Work in partnership with technical and business teams, aligning expectations and prioritizing deliverables
Job Requirements
- Preferably degree in technical fields, technology, engineering, business administration or related areas
- Previous experience implementing and deploying technology projects (CRM, CX platforms such as Salesforce, SAP, Qualtrics, Medallia)
- Experience configuring tools (e.g., surveys, flows, automations, triggers)
- Ability to translate business needs into technical solutions
- Analytical profile with the ability to structure analyses and generate actionable insights
- Experience with Excel/Sheets (intermediate or advanced)
- Nice to have: Experience with CX/EX, NPS, and customer journey
- Knowledge of BI (Power BI, Tableau) or SQL
- Experience with system integrations
- Intermediate English (reading, using systems and participating in basic meetings)
Benefits
- Flexibility for learning
- Opportunity to structure analyses
- Collaboration with business and technology teams on high-impact projects
- Opportunity to document processes
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