• Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion • Continuously improve CS processes, playbooks, and tooling • Act as primary point of contact for key accounts and build long-term customer relationships • Monitor customer health scores and proactively identify risks and opportunities • Collaborate with CS Engineers and Support to resolve complex product or technical topics • Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements • Support self-service formats such as our knowledge base and customer learning portal • Take ownership of operational excellence in the CS function and drive efficiency at scale

• Serve as the CRM and HubSpot subject-matter expert, ensuring advanced use of the platform • Design and maintain CRM pipelines focused on portfolio management and product expansion strategies • Plan, execute, and optimize automation strategies • Monitor results and identify opportunities for improvement • Develop and evolve CRM playbooks • Ensure governance and data reliability within the CRM • Prepare and present performance reports to stakeholders • Collaborate with other teams to promote alignment and synergies

Our Principal Technical Consultant (Architect) provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develops solutions for the customer’s ServiceNow environment. This position is fully remote, candidates for this role must be located in Canada. Position Responsibilities: - Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders in a 75% billable capacity   - Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes  - Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution  - Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them  - Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement  - Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development  - Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization - Be an expert in ServiceNow platform capabilities, and be able to guide project team in scripting, workflows, and integrations best practices - Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution  - Juggle multiple and complex projects/initiatives  - Promote continuous improvement practices for delivery/engagement materials  - Support specific sales activities when required  - Provide training and mentoring to other members of the Crossfuze Delivery team upon request  - Maintain 75% billable utilization target

PRINCIPAL CUSTOMER SUCCESS MANAGER - STRATEGIC ACCOUNTS REMOTE, US; DRAPER, UT; RALEIGH, NC EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values: Invested Relationships Fiscal Prudence Candid Conversations ABOUT EGNYTE Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com. As a Principal Customer Success Manager – Strategic Accounts, you will be at the center of ensuring a great experience for Egnyte’s largest, and most strategic, customers. You will do so by serving as an extension of your customers’ teams, and by coordinating and leading your Egnyte teammates to ensure your customers know they are at the center of everything you do, and that Egnyte does. You will couple your proactive and communicative nature with a hunger to learn and become an Egnyte subject matter expert, enabling your customers to experience tremendous value as a product of working with you and working with Egnyte. WHAT YOU’LL DO: - Engage with Egnyte’s largest and most strategic customers - Develop multi-threaded, multi-level, relationships at these accounts (seeking and coordinating involvement between senior leaders at both the customer and Egnyte) - Prepare and deliver impactful Business Reviews with your assigned accounts - Effectively communicate where your accounts are realizing value and where your accounts could realize more value - Stay up to date with the latest Egnyte functionality and enhancements, and communicate these developments effectively to the appropriate personas - Coordinate internally to ensure your accounts are receiving the highest level of service and to enable Egnyte to improve from your customers’ feedback - Identify, recommend, and assist with new use cases at your accounts - Own a retention target for your assigned book of business YOUR QUALIFICATIONS: - Experienced: 7+ years as a Customer Success Manager, Account Manager, and/or Account Executive working with existing customers - Enterprise Ready: 5+ years working with large, strategic, customers where you built relationships with multiple stakeholders - Executive Presence: Can engage in executive-level conversations, reflecting well on Egnyte in the process - Leadership: The ability and willingness to raise the bar of your colleagues by sharing perspective on what helps you perform at the high level you do - Industrious: Willing to put in the work - Communication: Excellent written and verbal communication skills - Education: Bachelor’s degree or equivalent COMPENSATION: Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $110k - $130k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location. BENEFITS: - Competitive salaries and comprehensive benefits - Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance - Paid holidays and sick time - 401(k) with company match - Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options - Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family - Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland - Gym, cell phone, and internet reimbursement - Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP) - Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more - Your own Egnyte account with lifetime access - HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place - One Medical virtual care, providing you with healthcare access across the country Equal Employment Opportunity Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. At Egnyte, we embrace our unique differences and thrive on the individuality of our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and foster connectedness across our varied workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of hr@egnyte.com. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact hr@egnyte.com. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy. #LI-DNI