Our Principal Technical Consultant (Architect) provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develops solutions for the customer’s ServiceNow environment. This position is fully remote, candidates for this role must be located in Canada. Position Responsibilities: - Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders in a 75% billable capacity   - Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes  - Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution  - Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them  - Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement  - Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development  - Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization - Be an expert in ServiceNow platform capabilities, and be able to guide project team in scripting, workflows, and integrations best practices - Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution  - Juggle multiple and complex projects/initiatives  - Promote continuous improvement practices for delivery/engagement materials  - Support specific sales activities when required  - Provide training and mentoring to other members of the Crossfuze Delivery team upon request  - Maintain 75% billable utilization target

PRINCIPAL CUSTOMER SUCCESS MANAGER - STRATEGIC ACCOUNTS REMOTE, US; DRAPER, UT; RALEIGH, NC EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values: Invested Relationships Fiscal Prudence Candid Conversations ABOUT EGNYTE Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com. As a Principal Customer Success Manager – Strategic Accounts, you will be at the center of ensuring a great experience for Egnyte’s largest, and most strategic, customers. You will do so by serving as an extension of your customers’ teams, and by coordinating and leading your Egnyte teammates to ensure your customers know they are at the center of everything you do, and that Egnyte does. You will couple your proactive and communicative nature with a hunger to learn and become an Egnyte subject matter expert, enabling your customers to experience tremendous value as a product of working with you and working with Egnyte. WHAT YOU’LL DO: - Engage with Egnyte’s largest and most strategic customers - Develop multi-threaded, multi-level, relationships at these accounts (seeking and coordinating involvement between senior leaders at both the customer and Egnyte) - Prepare and deliver impactful Business Reviews with your assigned accounts - Effectively communicate where your accounts are realizing value and where your accounts could realize more value - Stay up to date with the latest Egnyte functionality and enhancements, and communicate these developments effectively to the appropriate personas - Coordinate internally to ensure your accounts are receiving the highest level of service and to enable Egnyte to improve from your customers’ feedback - Identify, recommend, and assist with new use cases at your accounts - Own a retention target for your assigned book of business YOUR QUALIFICATIONS: - Experienced: 7+ years as a Customer Success Manager, Account Manager, and/or Account Executive working with existing customers - Enterprise Ready: 5+ years working with large, strategic, customers where you built relationships with multiple stakeholders - Executive Presence: Can engage in executive-level conversations, reflecting well on Egnyte in the process - Leadership: The ability and willingness to raise the bar of your colleagues by sharing perspective on what helps you perform at the high level you do - Industrious: Willing to put in the work - Communication: Excellent written and verbal communication skills - Education: Bachelor’s degree or equivalent COMPENSATION: Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $110k - $130k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location. BENEFITS: - Competitive salaries and comprehensive benefits - Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance - Paid holidays and sick time - 401(k) with company match - Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options - Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family - Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland - Gym, cell phone, and internet reimbursement - Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP) - Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more - Your own Egnyte account with lifetime access - HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place - One Medical virtual care, providing you with healthcare access across the country Equal Employment Opportunity Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. At Egnyte, we embrace our unique differences and thrive on the individuality of our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and foster connectedness across our varied workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of hr@egnyte.com. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact hr@egnyte.com. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy. #LI-DNI

• Define and execute a customer success strategy built around MOXFIVE's revenue and retention goals - one that reflects the urgency and complexity of our client relationships • Build the client journey framework from the ground up: post-incident onboarding, ongoing advisory, and renewal architecture • Establish and own the KPIs that matter to promote client renewals, retention, and account expansion for key offerings • Implement the tooling and infrastructure - CRM, health scoring, playbooks - that give your team the operating foundation to perform • Lead and manage a growing team of Customer Success Managers with a culture built on accountability, client empathy, and continuous improvement • Set and manage to goals that align team incentives with retention and growth outcomes • Be the kind of leader who makes the people around you better - at the work and at the craft • Serve as primary POC for top-tier accounts, showing up with the authority and credibility those relationships demand • Lead quarterly business reviews with strategic clients, conversations that reinforce MOXFIVE's value and open doors to the next opportunity • Act as the senior escalation point for at-risk accounts, bringing calm and clarity when it matters most • Build trusted, lasting relationships with CISOs, IT leaders, and incident response stakeholders who have high expectations and long memories • Partner with Sales and Technical resources on account planning, renewal forecasting, and expansion pipeline - a true peer relationship, not a handoff • Work with Delivery and Operations so that service quality translates reliably into client satisfaction • Bring the voice of the customer to Product and Marketing with enough specificity to move decisions

We anticipate the application window for this opening will close on - 14 Apr 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Customer Success ManagerPosition Description As part of the Medtronic Acute Care and Monitoring (ACM) business, the Customer Success Manager (CSM), supports the HealthCast™ intelligent patient manager portfolio as part of the HealthCast™ Services team. The CSM provides clinical leadership, planning and oversight during the sales process and after the product has been deployed into the hospital. The focus of the role is working with clinicians to facilitate product implementation with best practices that include clinical workflow, clinical education and ongoing clinical support. The CSM is responsible for promoting and supporting customer adoption, utilization and retention. The CSM is the key partner helping our valued customers achieve their strategic objectives and derive maximum value from their investment. Additionally, the CSM serves as the liaison between the customer and the ACM business ecosystem, streamlining internal partnerships with Sales, Product Management, Engineering, Services, Education, and others. Responsibilities • Orchestrate overall relationship with assigned clients, which will include, but is not limited to, driving adoption of the HealthCast™ Services portfolio, facilitating retention, and enabling product and services renewals. • In cooperation with the account team, you will define key success criteria for deployment, education, and customer satisfaction. Working with the customer to facilitate a smooth and successful implementation at go-lives and proactively engaging with clinicians after the implementation are essential parts of the role, with the goal of helping to ensure customer satisfaction and driving continued clinical adoption of the technology. • You will craft training plans and work with your assigned customers to educate end user teams on clinical workflows, Medtronic products, as well as implementation Best Practices. • As part of all assigned customer engagements, you will measure, monitor and communicate customer achievement of critical and key performance indicators, reporting both internally to the sales team and externally to customer sponsors and executives. You will establish a regular cadence (at least biannually) with each assigned client, to review executive dashboards, program status, and clinical outcomes while continuing to assess their ongoing and evolving needs. • The role requires you to cement yourself as a trusted/strategic advisor to your assigned customers and to demonstrate and promote the continued value of our products and services. You will work cross-functionally with the sales team (Account Executive, HealthCast™ portfolio Zone Director, Sales Engineer) to find expansion opportunities for product offerings. Throughout your engagement with your assigned customers, you will actively work to identify and/or develop upsell and cross-sell sales and services opportunities. • Overall, you will act as the voice of customer to advocate for solutions to meet their needs and address issues. This may include working with Medtronic ACM Technical Support, Product Management, Marketing, R & D, or other departments to cross-functionally and program-manage concerns. • As the voice of your assigned customers, you will act as the liaison for technical inquiries, issue mitigation and resolution escalations. Requirements • 5+ years in a related function with direct customer advocacy and engagement experience in post-sales or services functions with healthcare experience • Since this role is essential to the ACM customer success initiative, you will have experience growing customer satisfaction, adoption, and retention. • Strong public speaking and excellent presentation skills. • Ability to drive continuous product value. • Willingness and ability to travel 60% - 70% • Experience developing product use-cases and workflows with customers. • Serve as a strong teammate and a self-starter who seeks solutions. • Since this role is customer facing, you will possess exceptional verbal, written, social, presentation, and interpersonal skills. • Thrive in a multi-tasking environment and with the ability to adjust priorities, seek input and make decisions quickly while still remaining analytical and retaining focus on details. • Technical and problem-solving skills coupled with the ability to guide and/or provide quick resolution to problems. • Prior experience conducting training or workshops for customers and discussing pros/cons of implementing various technologies and clearly explaining business value. • Experience in the enterprise software space. Qualifications • EDUCATION REQUIRED: Bachelor’s Degree. Advanced degree preferred. • EXPERIENCE REQUIRED: Registered Nurse or Respiratory Therapist. • High level of proficiency in MS Office applications and platforms required. • Ability to quickly learn and adopt new technology platforms. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$132,800.00 - $199,200.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.