The Opportunity Patient Experience Representative II (PXR II) is responsible for providing seamless patient care for patients and providers to support day to day operations. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide. Your Responsibilities: - Verify patient eligibility and insurance coverage. - Manage patient check-in and check-out procedures. - Process and track patient payments and collections. - Conduct patient re-engagement outreach to support continuity of care. - Maintain and update the Group Therapy scheduling grid. - Manage and monitor the Long Term Therapy waitlist. - Serve as backup support for patient communication overflow, including emails and texts. - Additional tasks assigned by management Your Qualifications: - High school diploma or equivalent required, college degree preferred - Previous experience in healthcare is preferred - Prior customer service experience, medical or mental health practices preferred - Excellent interpersonal skills and professional manner - Strong verbal and written communication skills - Ability to schedule appointments depending on the patient needs - Must be well organized and attentive to details - Must be able to multi-task and prioritize work in a fast-paced work environment - Must have strong computer proficiency - Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture Position Type & Schedule - Type: Contract Full-time - Schedule: - Monday – Thursday 6am – 5pm, 10am – 9pm - Tuesday – Friday 6am – 5pm, 10am – 9pm - Remote Compensation The pay rate for this position is $4/hr. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. About Us At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career. Mindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don't have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery. Employment is contingent upon completion of legally required post-offer screenings, in compliance with applicable law

Job Description​ Saint Luke’s Health System in Kansas City is seeking a Patient Accounts Representative to join our team. You will perform a variety of functions related to managing the accounts receivable, following established processes and polices for billing and reimbursement. This position is a call center environment, working remotely in the Kansas City area. Shift Details: PRN position Responsibilities: - Performs claim edits - Verifies insurance coverage - Follows up with payors on open accounts - Performs denials and payment variances Experience with facility claim submission for a hospital system is preferred. Epic experience a plus. We are looking for someone with excellent customer service skills. The ideal candidate has strong computer and critical thinking skills and can multitask. Why Saint Luke’s? We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees: - Medical health plans - Tuition reimbursement - Paid time off - Retirement contributions - Employee Assistance Program Job Requirements Applicable Experience: Diploma Job Details PRN Day (United States of America) The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter. Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.

Job Description​ Saint Luke’s Health System in Kansas City is seeking a Patient Accounts Representative to join our team. You will perform a variety of functions related to managing the accounts receivable, following established processes and polices for billing and reimbursement. This position is a call center environment, working remotely in the Kansas City area. Shift Details: Monday- Friday 9:00am-5:30pm Responsibilities: - Performs claim edits - Verifies insurance coverage - Follows up with payors on open accounts - Performs denials and payment variances Experience with facility claim submission for a hospital system is preferred. Epic experience a plus. We are looking for someone with excellent customer service skills. The ideal candidate has strong computer and critical thinking skills and can multitask. Why Saint Luke’s? We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees: - Medical health plans - Tuition reimbursement - Paid time off - Retirement contributions - Employee Assistance Program Job Requirements Applicable Experience: Diploma Job Details Full Time Day (United States of America) The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter. Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. It’s a big step forward when you realize that you’ve earned the trust to lead a team. Now, let’s determine just how big that step can be. Take on this role with UnitedHealth Group and you’ll be part of a team that’s reshaping how health care works for millions. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You’ll play a lead role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity. This is where you can bring your compassion for others while building your career. Ability to work fulltime, Monday - Friday. Employees are required to have flexibility to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule. Primary Responsibilities: - Provide expertise and customer service support to long-term care providers and members - Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers - Identify and resolve operational problems using defined processes, expertise and judgment - Investigate claim, prior authorization, enrollment and revalidation and/or customer service issues as identified and communicate resolution to customers - Provide feedback to team members regarding improvement opportunities This role is equally challenging and rewarding. Within a high-volume environment, you’ll need to model and act as an ambassador for the company while solving complex health care inquiries. The Call Center Representative acts as a customer advocate to resolve escalated and complex issues. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED - Must be 18 years OR older - 2+ years of healthcare customer service experience analyzing and solving customer problems - 1+ years of medical claims (reviewing/processing) experience. - Knowledge reviewing medical codes (CPT, HCPCS, and/or ICD-10) - 1+ years of working in a call center environment or experience managing heavy call volumes - Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - Ability to work Monday – Friday, 8:00am - 5:00pm EST Preferred Qualifications: - Experience with Medical Prior Authorizations Telecommuting Requirements: - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: - Ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 - $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.