• Perform detailed analysis of telecom invoices and related datasets to identify potential vendor overbillings and billing discrepancies. • Document identified overbillings in structured spreadsheet formats and upload claims into TEOCO’s Claim Center application with clear explanations and supporting evidence. • Participate in client calls and meetings to present audit findings, explain methodologies, and respond to inquiries. • Apply audit methodologies such as pattern recognition, data filtering, and cross-referencing across multiple data sources to validate findings. • Utilize tools including Microsoft Excel, Microsoft Access, KNIME, and SAP BusinessObjects to analyze large datasets and support audit processes. • Research and validate billing discrepancies using contracts, tariffs, provisioning systems, and other relevant documentation. • Review and approve invoices within TEOCO’s Cost Management system (BillTrak), ensuring proper analysis, coding, and documentation standards are met. • Support reporting initiatives by monitoring scheduled reports, developing new reporting solutions, and ensuring alignment with internal and client KPIs. • Assist with client and vendor communications, including responding to inquiries and supporting issue resolution.

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION The Senior Tax Analyst, Indirect is a specialized tax professional responsible for preparing and ensuring our company's compliance with indirect tax regulations, such as Sales & Use Tax (SUT), Telecom, and 911. This position will report to the Senior Indirect Tax Manager and be responsible for preparing property tax data for 3rd party advisors. The Tax group at Sinch is talented, collaborative and thrives by being results-oriented as individuals while supporting teammates when necessary to help ensure success. Responsibilities · Tax Return Preparation & Filing: ensuring the accurate and timely preparation and submission of tax data to 3rd party advisors, to file multi-jurisdictional indirect tax returns and payments (state, local, and international, depending on the company). · Account Reconciliations: Preparing monthly and quarterly general ledger account reconciliations for indirect tax liability accounts. · Tax Compliance Management: Ensuring company compliance with all new and revised indirect tax laws and regulations across all operating jurisdictions, under the direction of the Sr. Indirect Tax Manager. · Audit Management: Serve as a key contact during indirect tax audits, reporting to the Sr. Indirect Tax Manager. Responsibilities include gathering, analyzing, and preparing detailed documentation (e.g., work papers, supporting data) to effectively defend the company's tax positions. · Notice Resolution: Researching and resolving complex tax notices and inquiries from various domestic and international tax authorities. · Process Optimization: Proactively assist the Sr. Indirect Tax Manager in developing and executing strategies to streamline tax processes, strengthen controls, and drive efficiency gains (e.g., utilizing automation tools, standardizing documentation). · Tax Technology: Troubleshooting tax determination software (Avalara, or SAP/ERP tax settings) to ensure accurate tax calculations on transactions. Requirements · Bachelor’s degree in accounting, taxation, business or finance · CPA or CMI certification a plus · 5+ years of relevant accounting or indirect tax experience · Strong knowledge of US indirect tax; experience with sales and use tax · Experience with telecom tax reporting issues is a plus · Experience interacting with tax auditors and audit defense. · Experience with general ledger systems such as Microsoft AX and SAP by Design, billing systems, and internal tax engines. · Strong Microsoft Office skills, particularly Excel · Superior organization, prioritization and planning skills · Track record of taking initiative to drive individual and team results. · Bias for independent analysis, collaborative resolution, and problem-solving · Comfortable and confident in a results-driven team-oriented environment · Excellent interpersonal, oral and written communication skills OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Benefits - STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. - CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. - SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. - TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. - PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. - WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters. - MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. Salary: The annual starting salary for this position is between $100,000.00-$105,000.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 4/26/2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation. This role is remote. Candidates must currently reside in and be eligible for employment in one of our hub cities: San Antonio, Chicago, Denver, Atlanta or Seattle. Relocation and visa sponsorship are not available for this role.

Role Description The Commercial Loan Underwriter – Industrial will underwrite commercial lending opportunities in an assigned territory, focusing on working capital lines of credit, equipment finance, and owner-occupied real estate. The Underwriter will maintain relationships with internal partners, providing support on portfolio management, risk ratings, and credit structure. The Underwriter will evaluate the credit worthiness of loan applications, making credit recommendations that help the Bank make decisions which minimizes risk to the bank while working to find solutions for the applicants. This job is responsible for constructing a credit memorandum which documents the analysis of credit data, identifies key risks and mitigating factors, and makes credit recommendations which are aligned with the organization's risk appetite. Qualifications - 3 years of experience in commercial underwriting - Previous experience supporting SBA (Small Business Administration) loans - 7a, 504, etc. Requirements - Reviews and prepares commercial loan presentations ensuring files are complete and organized. - Reviews ongoing financial reporting and compliance requirements of existing commercial loan accounts. - Identifies, gathers, and analyzes information to assess credit risk and viability of sources of repayment to determine appropriate loan structure. - Makes recommendations regarding structure, risk ratings, and credit decisions to management, adhering to Bank’s policies and procedures. - Ability to identify strengths and weaknesses in capital, liquidity, loan structure, collateral, and management capability, using the information to assign credit risk rating. - Works in collaboration with relationship managers preparing and presenting credit approval memos with recommendations consistent with bank policy. - Responsible for performing ongoing review and management of the portfolio to identify and minimize risk to the Bank. - Performs multiple tasks for separate transactions accurately in a time critical environment. - Experience with cash and accrual basis accounting, financial statements and related documentation to create financial projections with reasonable assumptions. Benefits - 5+ years of SBA originations underwriting experience (preferred) - Thorough knowledge of SBA SOPs (preferred) - Previous experience conducting complete credit analysis including gathering and analyzing all types of credit information on existing and prospective customers for SBA loans (preferred) - Ability to review comprehensive loan packages to identify, evaluate and ensure compliance with SBA program requirements (preferred) Company Description Physical Requirements: Sedentary Work Career Level: 7IC Posting end date - 4/10/26

• Collaborate with Data, Product and Engineering to implement a sustainable reconciliation program, with production of reliable exception reports that can be used to enable timely adjustments. • Coordinate and provide support for market team partners to investigate and resolve exceptions determined. While working long hours won’t be required, there may be some flexibility required on selected working hours to allow for sufficient overlap with our teams in our markets (Philippines, Kenya, and Mexico) • Prepare, produce, and validate daily, weekly, and monthly transaction-level reconciliations and reports to ensure real-time detection of data anomalies and other risk event issues reports. • Maintain external data files (Rails transaction statements) and input values into various reports in an efficient manner • Prepare regular reporting to Sr Analyst in Kenya, along with reporting to stakeholders to communicate any significant resolution adjustments as well as accumulated discrepancies yet to be resolved.