Hallo, wir suchen Dich! Wieso mich? Na klar – da steht’s doch: Nettes Team sucht sympathische Unterstützung. Das bist doch Du! Das Beste daran: Du arbeitest bequem von Zuhause. Heißt: kein Pendeln, keine Fahrtkosten, kein Stress. Dafür volle Freiheit – Du richtest Dir Deinen Arbeitsplatz so ein, wie Du magst. Jogginghose? Kein Problem. Und jetzt kommt’s: De taler dansk med kunderne! Aufgaben Du nimmst Anrufe von dänischen Kunden entgegen und bearbeitest Bestellungen – also ein ganz entspannter Job mit nettem Kontakt. Hvis du er flink ved mig, vil jeg være flink ved dig. – Bist Du nett zu mir, bin ich nett zu Dir. Genau das leben wir auch im Team: freundlich, gelassen, hilfsbereit. Klingt gut? Dann komm zu uns und werde Teil unseres Teams. Wir freuen uns auf Dich! Qualifikation Sehr gute Deutsch- und Dänischkenntnisse sowie leichte Computerkenntnisse sollten vorhanden sein. Auch Queereinsteiger sind herzlich willkommen und werden selbstverständlich eingearbeitet. Wichtig ist, dass Du gute Laune hast und gerne von netten Menschen umgeben bist! Benefits Wir bieten flexible Arbeitszeiten: Egal ob Du 25, 30 oder 40 Stunden die Woche arbeitest, bei uns erhälst Du einen festen Stundenlohn in einem arbeitgeberbezogenen System zur Lohnsteigerung und bekommst verschiedene Zuschüsse sowie einen Willkommensbonus von max. 2025€. Die Einarbeitung erfolgt auch im Home-Office und die Technik wird gestellt. Voraussetzung ist eine stabile Internetleitung, sowie ein Arbeitsplatz der den Datenschutzverordnungen entspricht. Bewirb dich per Nachricht mit deinem Lebenslauf oder frag uns nach unserer Email Adresse. Wir freuen uns dich kennenzulernen

• Act as the first point of contact for customer issues, providing patience and a customer-centric approach to troubleshooting via email or chat. • Take ownership of reported issues and translate customer feedback into actionable insights for our Engineering team to improve the product. • Translate technical concepts into clear, concise instructions for non-technical ChampionAI users. • Analyze the support records to identify common friction points. • Collaborate with the product to maintain and improve our user manuals.

Overview We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day. Why Join IU Health? As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer: - 401(K) retirement savings with employer match - Tuition reimbursement - Employee Assistance Program – Counseling at no cost to you - Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn! SCHEDULE: Monday-Friday 8am-4:30pm or 8:30am-5pm *Holiday Rotation; No Weekends Training: 3 weeks (8am-430pm) at Gateway Plaza located at 950 N Meridian St, Suite 950, Indianapolis IN 46204 WORK LOCATION: ***REMOTE*** KEY RESPONSIBILITIES - Respond to patient inquiries via telephone and email in a courteous and professional manner. - Assist patients by identifying concerns and escalating or coordinating resolution according to established guidelines. - Work collaboratively with internal departments to ensure timely issue resolution. - Collect and accurately enter patient demographic and billing information into internal systems. - Process new and incoming patient referrals under supervision and established procedures. - Prepare patient accounts by organizing clinical documentation, discharge summaries, and referral paperwork. - Monitor referrals and assist with scheduling follow‑ups as directed. - Maintain inpatient lists in Cerner, including monitoring discharges and patient updates. - Monitor the ECIN system for new referrals and status updates. - Complete patient registration tasks, including account creation, demographic verification, and assignment of appropriate care team members. - Review incoming faxes for orders and referrals and route or process accordingly - Coordinate pump education scheduling with the Dietitian team. - Manage inbound calls from patients and provider offices, providing accurate information or routing calls appropriately. PREFERRED QUALIFICATIONS - Strong interpersonal skills, professionalism, and initiative. - Ability to work independently. - Ability to type at least 30+ words per minute. REQUIREMENTS - High School Diploma or GED. - Working knowledge of computers. - Knowledge of medical terminology and medical coding required. - 3-5 years of customer service experience required. - Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care. - IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report. - A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all. - With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence. - At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development. - Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states. Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Role Description We’re looking for a German-speaking Customer Support Specialist to join the team and provide high-quality support to our customers. In this role, you’ll handle customer queries and support requests, troubleshoot issues, and ensure timely, accurate resolutions. You’ll work across different communication channels, keep track of customer interactions, and collaborate with internal teams when needed. It’s a great opportunity for someone who enjoys problem-solving, working in a structured environment, and delivering a strong customer experience. Duties and responsibilities - Respond to customer inquiries via phone, email, chat, or ticketing systems, in line with service standards and response times - Log, categorise, and manage customer interactions using internal systems - Investigate and replicate reported issues where possible, documenting findings clearly - Escalate cases to the relevant internal teams based on impact and urgency - Keep customers updated on progress, next steps, and resolutions - Stay up to date with product features, updates, and known issues - Contribute to internal knowledge bases by identifying gaps or improvements - Manage workload effectively to meet service level expectations - Handle customer data in line with privacy and security guidelines - Support the team with additional tasks as needed Qualifications - Around 1+ year of experience in a customer support or similar role (or equivalent experience) - Fluent in German and comfortable supporting customers in both German and English - Strong communication skills, both written and verbal - Ability to follow processes and work in a structured environment - Good attention to detail when handling customer information - Able to manage tasks and prioritise effectively within set timelines - A proactive and customer-focused mindset Benefits - Cision Group Personal Pension Scheme - Life Assurance - Healthcare cash plan - Dental Insurance - Private Medical Insurance (For directors and above only) - Gym Subsidy - Cycle to Work - Discounted Dining - Virtual GP - Employee Assistance Programme (EAP) - Eye Care Test - Cision Global Charitable Giving Program - BenefitHub (Retail discounts)