• Support timely and accurate invoice generation in accordance with company policies and customer agreements. • Review order details for completeness and escalate discrepancies as needed. • Assist with credit memo processing and billing corrections when required. • Apply customer payments accurately and timely within ERP systems. • Perform account reconciliations and investigate unapplied cash or discrepancies. • Maintain accurate customer account records and documentation. • Assist with collections follow-ups via email in alignment with defined procedures. • Track outstanding balances and update collection notes in the system. • Escalate complex disputes or high-risk accounts to the Team Lead or Manager. • Support monthly close activities related to AR, including reconciliations and reporting. • Ensure completeness and accuracy of AR data for financial reporting purposes. • Assist with documentation requests related to audits and internal control reviews. • Follow established internal controls and documentation standards to support compliance and audit requirements. • Ensure proper recordkeeping and data integrity in accordance with company policies. • Identify process inconsistencies or data issues and escalate appropriately. • Work closely with Sales, Order Management, and other Finance teams to resolve billing or payment issues. • Provide professional communication to customers regarding billing and payment inquiries.

Provider Relations Lead Analyst - Payroll Title Serves as a key member of the account management team responsible for AR Management Collaborate with experience manager and matrix partners to identify, resolve and improve AR issues Key contributor to the development of the HCP strategic plan for an aligned BOB Proactively monitors account receivable, performance guarantees and other AR related issues and communicates results to experience manager Drives root cause analysis, trending related to AR resolution Interacts directly with HCP to understand, educate, communicate and resolve AR issues Participates in face-to-face meetings with EM as needed to act as an AR SME Manages AR issue action plans Works with account management team to proactively make recommendations on changes to improve service levels based upon root cause analysis Supports service intent review process for specific BOB as defined by the SIR strategy Contributes to market intelligence, documenting and sharing Achieves and exceeds Service Level Agreements Responsible for all pre/post contract set up review for assigned Book of Business (BOB) Responsible for tracking and trending all AR related issues QUALIFICATIONS Bachelor’s degree or higher strongly preferred or equivalent work experience required 5+ years’ experience in benefits and claims administration and/or relationship or project management experience Advanced knowledge of Cigna claims and supporting systems to include Proclaim (required), Facets (highly preferred) and PMHS (preferred) Excel required – to include pivot tables and VLOOKUP experience preferred Access knowledge helpful Experience with provider contracting or loading Demonstrated ability to successfully interact with both internal and external customers at all levels Demonstrated ability to perform root cause analysis on claims issues. Demonstrated ability to manage and resolve problems to satisfactory completion If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 66,600 - 111,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Role Description We are seeking a highly detail-oriented Accounts Receivable & Insurance Compliance Specialist to manage customer receivables, billing follow-up, and insurance/compliance documentation across active projects. This role is responsible for making sure invoices are issued accurately and collected on time while also ensuring that required insurance documents, subcontractor compliance items, and customer-specific billing requirements are fully tracked and maintained. This position is ideal for someone with a strong accounting background, a process-driven mindset, and the ability to manage a high volume of documentation with precision. Detailed documentation, billing discipline, and strong coordination with project teams and subcontractors are critical to successful project execution. Key Responsibilities - Generate and submit customer invoices accurately and on time based on contract terms, milestones, approved change orders, and project progress. - Monitor accounts receivable aging and lead collection follow-up with customers in a professional and persistent manner. - Maintain accurate records of invoices, payment applications, lien waivers, backup documents, and collection activity. - Track customer billing requirements, including portal submissions, vendor onboarding items, insurance requirements, and compliance documentation. - Manage certificates of insurance, endorsements, and other required insurance documents for both customers and subcontractors. - Verify that subcontractors have current and compliant insurance coverage before payment processing or project participation. - Maintain a compliance calendar for expiring certificates, endorsements, renewals, and customer-specific insurance obligations. - Coordinate with project managers, operations, and subcontractors to obtain missing documents needed for billing, collections, and project compliance. - Review subcontractor invoices and supporting documentation for compliance prior to approval or release of payment. - Support contract administration tasks related to billing terms, insurance requirements, and project closeout documentation. - Identify billing delays, documentation gaps, or compliance risks early and escalate them appropriately. - Prepare weekly AR and compliance status reports for leadership, including aging, overdue balances, missing insurance items, and collection notes. - Maintain organized electronic records with a high standard of accuracy, traceability, and accountability. Qualifications - 3+ years of experience in accounts receivable, collections, construction accounting, project accounting, or similar finance/admin role. - Strong understanding of AR processes, invoicing, collections, reconciliations, and documentation controls. - Experience reviewing and managing certificates of insurance and subcontractor compliance documents. - Strong accounting foundation and comfort working with numbers, payment tracking, and audit-ready records. - Extremely high attention to detail and strong follow-through. - Ability to manage multiple jobs, deadlines, and document requirements at once. - Strong written and verbal communication skills. - Proficiency in Excel and accounting / ERP systems. - Ability to work closely with project managers, customers, and subcontractors in a fast-paced environment. Preferred Qualifications - Experience in construction, low-voltage, fire alarm, telecom, or specialty subcontracting environments. - Experience with AIA billing, progress billing, waivers, and customer compliance portals. - Familiarity with WIP reporting, project closeout documentation, and subcontractor onboarding. - Experience supporting insurance tracking for customer contracts and subcontract agreements. Ideal Candidate Profile - Naturally organized and highly meticulous. - Enjoys keeping records clean, complete, and up to date. - Comfortable holding others accountable for missing documents and overdue payments. - Understands that small paperwork errors can create major delays in billing and project execution. - Able to balance accounting discipline with practical coordination across operations and project teams. Success in This Role Looks Like - Invoices go out accurately and on time. - AR aging stays tightly managed. - Customer and subcontractor insurance files are current and complete. - Missing documentation is identified early, not after it becomes a problem. - Leadership has clear visibility into receivables, compliance status, and risk areas. Sample Reporting Line This role reports to the Controller / Finance Manager and works closely with Project Management, Operations, and subcontractors.

Accounts Receivable & Credit Control Manager (9-12 month contract) Department: Accounting & Finance Employment Type: Fixed Term - Full Time Location: London UK Reporting To: Mark Quigg Description The Accounts Receivable & Credit Control Manager is responsible for leading the global Order‑to‑Cash (O2C) function for a multinational business consultancy. The role oversees invoicing, credit control, cash allocation, and credit risk management across multiple countries, currencies, and operating entities but is very focused on supporting the Finance Transformation; establishing KPIs and SLAs, training, coaching and mentoring a team of 2 Credit Controllers and 6 Billing Analysts (UK and India based). The role is critical to improving working capital performance globally and ensuring a consistent customer experience across jurisdictions and ensures timely and accurate billing, efficient collections, strong cashflow, and robust credit governance. This is a fixed term contract for between 9 and 12 months and is home-based (UK only) with sporadic travel to London required. Key Responsibilities 1. Leadership & Team Management Lead, coach, and organise the Credit Control and Billing teams across both UK and Pune locations. Set clear KPIs and operational standards across both teams, ensuring alignment and collaboration between regions. Foster a culture of accountability, continuous improvement, and high service quality. Support team development through training and regular one to one’s, retention, and succession planning. 2. Global Order‑to‑Cash Process Ownership Own the end‑to‑end O2C process across all global entities. Ensure timely, accurate billing in line with contracts, project milestones, and consultancy deliverables. Oversee multi‑currency cash application and customer account reconciliations. Standardise global AR processes while adapting to local legal and commercial requirements. Ensure correct revenue recognition hand‑offs with accounting and project teams. 3. Credit Control & Collections Management Lead global collections activity, ensuring timely follow‑up on overdue accounts. Maintain strong client relationships while ensuring compliance with agreed payment terms. Ensure disputes and invoice queries are resolved quickly via coordination with project managers, commercial teams, and operations. Monitor and reduce aged debt for all entities, with particular focus on 60+ and 90+ buckets. 4. Credit Risk & Policy Governance Lead customer credit assessments, onboarding, and annual credit limit reviews. Maintain and enforce a global credit policy tailored to consultancy‑based project work. Escalate high‑risk exposures and support decision-making at credit committee level. Monitor potential bad debt and recommend provisioning 5. Stakeholder Engagement Provide clear communication on billing schedules, cash collection expectations, and customer risk. Influence stakeholders to ensure cash is prioritised, disputes are resolved, and revenue processes are followed. 6. Reporting & Controls Produce weekly and monthly reporting on collections, aged debt, cashflow forecasts, billing performance, and KPIs Support statutory audits and internal audit requirements Maintain SOX or internal control compliance where required across the O2C process. 7. Continuous Improvement & Transformation Drive standardisation of global billing and collections processes. Identify automation, workflow, or ERP enhancements to improve accuracy and efficiency. Lead cross‑functional improvement initiatives across Billing, Credit Control, and Project Accounting. Maintain up‑to‑date process documentation across UK and Pune teams. Skills, Knowledge & Expertise - Significant experience in Accounts Receivable, Credit Control, or Order‑to‑Cash management in a multinational environment - Experience managing global teams, including offshore or shared‑service teams - Strong understanding of project‑based or consultancy billing (milestones, retainers, time & materials, fixed‑fee) - Exposure to working in and supporting the successful delivery of Finance Transformation projects - Proven ability to reduce aged debt and improve DSO - Strong leadership and coaching skills, with experience managing teams across different time zones. - Excellent communication and stakeholder management skills - Strong financial and analytical capabilities - Proficiency with ERP systems and reporting tools - Experience working in a professional services or consulting environment. - Familiarity with multi‑currency AR and credit processes. - Experience with process automation or transformation programmes. - Relevant Accounts Receivable experience of at least 2 years working in AR within a shared services environment - Excellent written and verbal communication skills, ability to articulate complex information - Attention to detail, and accurate fact-based interpretation Why Davies Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof). Join us and enjoy our ever-evolving benefits, including but not limited to: - Reward platform – discounts for over 800 retailers - 25 days holiday (rising with service) - Well-being centre - Recognition programme - Paid fertility appointments - Fostering friendly employer - Pension - matched contribution at 5% - Life Assurance (4 x basic salary)