Job Title: Senior Manager, Marketplace Strategy & Operations Reports To: Director of Operations Own Market Performance. Drive Real Decisions. Onward Health is building the transportation infrastructure layer for healthcare. We operate a multi-market, technology-enabled network serving patients, providers, and health systems. We are hiring a Senior Manager, Marketplace Strategy & Operations to own territory performance and drive the operational and economic health of our markets. This is not a reporting role - This role is accountable for delivering sustained improvements in market-level KPIs and contribution margin, owning performance, diagnosing issues, deciding on corrective actions, and driving execution across the business. You will pull the key levers (pricing, supply, incentives, operational changes) needed to improve outcomes and be accountable for results. If you enjoy ambiguous problems, thinking in systems, and making real decisions with measurable impact, this role is for you. Why Onward? Onward is building critical infrastructure for healthcare access, and we are scaling quickly across markets. This role sits at the center of how our network performs and evolves, with direct ownership of marketplace outcomes and exposure to senior leadership. You’ll shape how we operate as we grow - driving meaningful improvements in performance, efficiency, and patient experience while directly influencing marketplace strategy and operational execution. As a mission-driven company, we focus on the people at the heart of every journey - enhancing access to care while building a collaborative, high-performing culture. Joining Onward means taking ownership, making real decisions, and playing a pivotal role in a dynamic growth story. Key Responsibilities: - Territory Performance & Marketplace Health: Support improvements in territory KPIs including fulfillment, ride volume, utilization, driver earnings, incentives, and contribution margin. Identify early warning indicators of imbalance or margin compression and drive measurable corrective action. Run weekly market performance reviews, help set priorities, and drive accountability across cross-functional stakeholders. You are responsible for answering and acting on: What’s happening? Why is it happening? What are we doing about it? - Data → Insight → Decision: Conduct deep-dive analyses to identify root causes of performance gaps and translate insights into clear decisions. Form independent hypotheses, evaluate tradeoffs, and drive implementation of solutions. Translate complex data into concise insights that enable fast decision-making. - Driver Economics & Pricing Strategy: Own analysis of ride-level margins and driver earnings health in partnership with Finance. Model scenarios to inform pricing and incentive strategies and drive structural improvements to marketplace economics. - Market Launch & Expansion Support: Help define KPI frameworks for new market launches, track performance across the first 30/60/90 days, diagnose early-stage friction, and drive corrective actions to ensure markets scale successfully. - Cross-Functional Execution: Partner with Operations, Finance, Product, and Recruiting to turn decisions into execution. Drive follow-through on performance initiatives and own progress against improvement plans. Support quarterly planning and forecasting with clear performance insights and recommendations. Required Skills and Qualifications: - Educational Background: Bachelor’s degree or equivalent combination of education and relevant experience. - Professional Experience: 3-6 years in strategy, operations, marketplace analytics, consulting, or high-growth startup environments. Proven ability to synthesize multiple performance indicators into a clear business narrative for senior stakeholders. Experience operating within a two-sided marketplace strongly preferred (rideshare, logistics, delivery, staffing, healthcare networks, etc.). - Analytical Rigor: Strong Excel/modeling skills required. Experience with SQL and BI tools (Looker, Tableau, Mode, etc.) preferred. - Decision-Making & Communication: Demonstrated ability to move from data → insight → recommendation. Strong executive communication skills and ability to present concise, defensible positions. Comfortable operating without fully defined playbooks and owning KPIs or business outcomes. - Personal Traits: Systems thinker who understands how supply, demand, pricing, and incentives interact. High ownership mentality, comfortable with intellectual debate, bias for action, and comfortable making decisions with incomplete information. Who succeeds in this role: - Someone who enjoys solving messy problems - Comfortable operating without clear playbooks, debating tradeoffs with senior leadership, and challenging assumptions and defending data-backed positions. - Balances analytical rigor with practical decision-making - Takes initiative and looks for ways to improve how things work - Defaults to “what should we do?” not “here’s what happened” Join Us: If you’re looking to make a significant impact and thrive in a dynamic, fast-paced environment, Onward is the place for you. Apply today to become a part of our mission to transform healthcare transportation.

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. Role Overview: The Governance Operations Intern supports the execution of governance processes across the organization, ensuring that trackers, documentation and coordination activities are consistently maintained and up to date. The role combines structured administrative work (such as maintaining trackers, organizing documentation, and capturing meeting outputs) with exposure to how governance operates in a fast-growing, multi-country technology company. Working closely with the PM, Operations and Governance, as well as cross-functional teams (Marketing, Event Operations, Finance, Legal, HR and IT), you will gain practical insight into how decisions are tracked, risks are managed and processes are standardized across regions. Key Responsibilities 1- Governance Operations & Coordination - Support execution of governance processes across teams and regions - Track actions, decisions and follow-ups from governance meetings - Coordinate with stakeholders to ensure timely updates and alignment - Assist in preparing governance summaries and internal reports 2- Tracking & Reporting - Maintain and update governance trackers, including: - Policy/SOP Master Sheet - Risk register - Issue and action logs - Ensure trackers are accurate, consistently structured and up to date - Flag missing inputs, inconsistencies or overdue actions 3- Documentation & Standardization - Support formatting and standardization of: - SOPs and policies - Templates and internal documentation - Ensure documents follow naming conventions, version control and consistent structure - Identify and flag outdated, duplicated or unclear documentation 4- Knowledge Management & Folder Governance - Maintain and update the webook.com Hub (internal portal) to ensure content is accurate and up to date - Support maintenance of centralized repositories (shared drives, internal tools) - Ensure documents are properly stored, accessible and clearly owned - Assist in organizing folder structures, access and governance standards 5- Governance Calendar & Follow-ups - Support management of governance calendar (policy reviews, compliance checks, internal audits) - Track deadlines and send reminders to relevant stakeholders - Follow up on pending actions and updates 6- Learning & Exposure - Exposure to how governance operates in a high-growth, multi-country tech company - Understanding of how decisions, risks and processes are managed at scale - Hands-on experience working across Operations, Finance, Legal, HR, IT and Marketing - Development of skills in documentation, tracking, coordination and structured reporting

Role Description A LA Desenvolvimento Humano e Empresarial está conduzindo um processo seletivo estratégico para uma posição voltada à estruturação e evolução de operações de comunicação digital. Buscamos um(a) profissional com visão analítica e capacidade de organização de processos, que atue na construção, governança e melhoria contínua do canal de WhatsApp Business, contribuindo diretamente para a eficiência operacional e resultados comerciais. Propósito da função: - Estruturar, organizar e evoluir a operação de WhatsApp Business da empresa. - Garantir eficiência nos fluxos de comunicação. - Assegurar qualidade no atendimento. - Gerar resultados por meio de uma operação conversacional estratégica. Principais responsabilidades: - Estruturar e organizar fluxos conversacionais (atendimento, vendas e suporte). - Gerenciar templates e jornadas de comunicação no WhatsApp. - Acompanhar indicadores do canal (tempo de resposta, conversão, volume, etc.). - Apoiar a integração com CRM e ferramentas de automação. - Garantir boas práticas no uso da plataforma (governança do canal). - Identificar oportunidades de melhoria na operação e propor otimizações. - Apoiar áreas comerciais e operacionais na utilização estratégica do canal. - Contribuir para a evolução da experiência do cliente (CX digital). Qualifications - Experiência prática com operação de WhatsApp Business ou canais digitais. - Vivência com organização de fluxos, jornadas e templates. - Capacidade de analisar indicadores e propor melhorias. - Perfil estruturador (não apenas executor). - Experiência com ambientes de atendimento digital, marketing ou automação. Requirements - Experiência com WhatsApp Business API. - Integração com CRM e ferramentas de automação. - Conhecimento em CX (Customer Experience). - Experiência com ferramentas de mensageria ou automação de atendimento. - Vivência em empresas de tecnologia, SaaS ou marketing digital. Benefits - Modelo: CLT ou PJ. - Modelo de trabalho: remoto. Important Essa vaga não é focada apenas em atendimento operacional. Buscamos um profissional capaz de: - Estruturar processos. - Organizar a operação. - Acompanhar indicadores. - Contribuir estrategicamente para o crescimento do canal. Se você quer atuar em uma função que conecta tecnologia, comunicação e estratégia, essa oportunidade pode ser o próximo passo da sua carreira. #LI-Remote

• Function as the overall data support project liaison between users, functional and IT team, and vendors. • Works collaboratively with Operation teams, Provider Relations, IT, and other corporate functions to plan, develop, coordinate, and execute major Programs for the company. • Continually evaluates risks, collects and analyzes data and provides recommendations to management. • Communicate analysis results and supporting data to Senior Management Team • Responsible for report enhancements and modifications, partnering with other departments as needed. • Provide training to external clients on LQTC proprietary applications(s) as necessary. • Participate in user acceptance testing (UAT) in support of technology systems/changes.