Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. Role Overview: The Governance Operations Intern supports the execution of governance processes across the organization, ensuring that trackers, documentation and coordination activities are consistently maintained and up to date. The role combines structured administrative work (such as maintaining trackers, organizing documentation, and capturing meeting outputs) with exposure to how governance operates in a fast-growing, multi-country technology company. Working closely with the PM, Operations and Governance, as well as cross-functional teams (Marketing, Event Operations, Finance, Legal, HR and IT), you will gain practical insight into how decisions are tracked, risks are managed and processes are standardized across regions. Key Responsibilities 1- Governance Operations & Coordination - Support execution of governance processes across teams and regions - Track actions, decisions and follow-ups from governance meetings - Coordinate with stakeholders to ensure timely updates and alignment - Assist in preparing governance summaries and internal reports 2- Tracking & Reporting - Maintain and update governance trackers, including: - Policy/SOP Master Sheet - Risk register - Issue and action logs - Ensure trackers are accurate, consistently structured and up to date - Flag missing inputs, inconsistencies or overdue actions 3- Documentation & Standardization - Support formatting and standardization of: - SOPs and policies - Templates and internal documentation - Ensure documents follow naming conventions, version control and consistent structure - Identify and flag outdated, duplicated or unclear documentation 4- Knowledge Management & Folder Governance - Maintain and update the webook.com Hub (internal portal) to ensure content is accurate and up to date - Support maintenance of centralized repositories (shared drives, internal tools) - Ensure documents are properly stored, accessible and clearly owned - Assist in organizing folder structures, access and governance standards 5- Governance Calendar & Follow-ups - Support management of governance calendar (policy reviews, compliance checks, internal audits) - Track deadlines and send reminders to relevant stakeholders - Follow up on pending actions and updates 6- Learning & Exposure - Exposure to how governance operates in a high-growth, multi-country tech company - Understanding of how decisions, risks and processes are managed at scale - Hands-on experience working across Operations, Finance, Legal, HR, IT and Marketing - Development of skills in documentation, tracking, coordination and structured reporting

Role Description A LA Desenvolvimento Humano e Empresarial está conduzindo um processo seletivo estratégico para uma posição voltada à estruturação e evolução de operações de comunicação digital. Buscamos um(a) profissional com visão analítica e capacidade de organização de processos, que atue na construção, governança e melhoria contínua do canal de WhatsApp Business, contribuindo diretamente para a eficiência operacional e resultados comerciais. Propósito da função: - Estruturar, organizar e evoluir a operação de WhatsApp Business da empresa. - Garantir eficiência nos fluxos de comunicação. - Assegurar qualidade no atendimento. - Gerar resultados por meio de uma operação conversacional estratégica. Principais responsabilidades: - Estruturar e organizar fluxos conversacionais (atendimento, vendas e suporte). - Gerenciar templates e jornadas de comunicação no WhatsApp. - Acompanhar indicadores do canal (tempo de resposta, conversão, volume, etc.). - Apoiar a integração com CRM e ferramentas de automação. - Garantir boas práticas no uso da plataforma (governança do canal). - Identificar oportunidades de melhoria na operação e propor otimizações. - Apoiar áreas comerciais e operacionais na utilização estratégica do canal. - Contribuir para a evolução da experiência do cliente (CX digital). Qualifications - Experiência prática com operação de WhatsApp Business ou canais digitais. - Vivência com organização de fluxos, jornadas e templates. - Capacidade de analisar indicadores e propor melhorias. - Perfil estruturador (não apenas executor). - Experiência com ambientes de atendimento digital, marketing ou automação. Requirements - Experiência com WhatsApp Business API. - Integração com CRM e ferramentas de automação. - Conhecimento em CX (Customer Experience). - Experiência com ferramentas de mensageria ou automação de atendimento. - Vivência em empresas de tecnologia, SaaS ou marketing digital. Benefits - Modelo: CLT ou PJ. - Modelo de trabalho: remoto. Important Essa vaga não é focada apenas em atendimento operacional. Buscamos um profissional capaz de: - Estruturar processos. - Organizar a operação. - Acompanhar indicadores. - Contribuir estrategicamente para o crescimento do canal. Se você quer atuar em uma função que conecta tecnologia, comunicação e estratégia, essa oportunidade pode ser o próximo passo da sua carreira. #LI-Remote

• Function as the overall data support project liaison between users, functional and IT team, and vendors. • Works collaboratively with Operation teams, Provider Relations, IT, and other corporate functions to plan, develop, coordinate, and execute major Programs for the company. • Continually evaluates risks, collects and analyzes data and provides recommendations to management. • Communicate analysis results and supporting data to Senior Management Team • Responsible for report enhancements and modifications, partnering with other departments as needed. • Provide training to external clients on LQTC proprietary applications(s) as necessary. • Participate in user acceptance testing (UAT) in support of technology systems/changes.

You could work anywhere. Why us? - Join a pre-IPO startup with capital, traction and runway ($240M funded | 60X revenue growth in 5 years | $2T market size) - Partner with our VP of BizOps & Analytics, Armando La Rocca (ex-BCG, Better) - Disrupt a massive market and take us to a $10B business in the next few years - Be immersed in a talent-dense environment and greatly accelerate your career growth About the opportunity: Jerry is looking for a Business Operations Associate to join our growing team! We hit a huge milestone in early 2024 by achieving profitability and have ambitious goals for the next few years — scale from 5M to 50M customers and become a $10B business. As a Business Operations Associate, you will play a key role in championing data-driven decisions across the company’s most critical business initiatives (including carrier growth and development, building new products from 0-1, etc.). As part of the business operations & analytics team, you will leverage advanced machine learning models to conduct in-depth analyses and extract insights that will shape our growth strategies. Jerry is building the first super app to make car ownership affordable and accessible – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 60X and our team to 225 across 6 countries. Here's what an ex-Bain teammate has to say about joining Jerry: “I’ve really enjoyed my time at Jerry. From day one, I’ve owned complex, high-impact problems and have the opportunity to apply structured thinking, deep customer research, and analytics to drive real results. The Data Science & BizOps team is incredibly versatile, and there are no rigid rules on ownership. If you have a strong, data-backed hypothesis, you are given the resources needed to drive projects from start to finish—but what really sets Jerry apart is the talent density. Working with exceptionally sharp, driven teammates has accelerated my growth and made the experience deeply rewarding.” How you will make an impact: - Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies - Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies - Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth - Identify opportunities to automate manual processes and optimize operational efficiency Preferred experience: - Bachelor’s degree in a quantitatively or intellectually rigorous discipline - 1+ years of management consulting experience from a top firm (McKinsey, Bain, and Boston Consulting Group preferred) OR relevant experience in business analysis/operations - High level of comfort with SQL and/or running complex data analysis Who you are: - You have a framework for problem solving and live by first principles - You are comfortable communicating with audiences varying from front-line employees to the company’s C-suite - You set a very high bar for yourself and for your team, and you are constantly pushing that bar higher in the pursuit of excellence While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.