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GovCIO logo
GovCIO

GovCIO is a service-disabled-veteran-owned small business (SDVOSB) that offers technology services to improve business performance for government organizations.

Lead, Human Centered Designer

Location

Virginia

Posted

60 days ago

Salary

$175K - $190K / year

Seniority

Senior

Bachelor Degree12 yrs expEnglish

Job Description

Lead, Human Centered Designer

GovCIO

• Leads human-centered design projects from discovery through implementation, including scoping design problems, conducting empathy-based contextual inquiry, qualitative research, and field observation across VA Medical Centers. • Manages a multi-disciplinary HCD team, delegating work, establishing priorities, and aligning efforts with VHA strategic goals and agency priorities. • Leads design synthesis to analyze qualitative data and uncover meaningful insights using tools such as customer journey maps, personas, concept mapping, and reframing techniques. • Provides design leadership and strategic guidance to senior VHA officials and program stakeholders on human-centered design, complex facilitation, and innovation initiatives. • Supports key VHA programs including Ambient AI Scribe and Integrated Health Technology initiatives through discovery research, pilot support, expansion planning, and change management. • Creates and delivers comprehensive research plans, Insight Reports, Executive Summaries, and Future State Journey Maps that identify pain points and opportunities for improvement. • Manages daily team operations ensuring compliance with VA directives, timely completion of deliverables, and alignment with customer needs. • Develops mechanisms for monitoring project progress and facilitates intervention and problem solving with team members and stakeholders. • Ensures the Voice of the Veteran and Voice of the Employee are infused into all design solutions and deliverables. • Reviews, manages, and controls status of projects and budgets; manages schedules and prepares status reports. • Manages subcontract teams and vendor deliverables, ensuring quality standards and adherence to task order requirements. • Conducts project meetings and is responsible for project tracking, analysis, and reporting. • Supports change management efforts across VA Medical Centers to drive adoption of new technologies and processes.

Job Requirements

  • Bachelor's (or equivalent) with 12+ years of experience.
  • Minimum 5 years of experience leading human-centered design projects within a federal health care environment, preferably VHA.
  • Demonstrated experience conducting empathy-based contextual inquiry, qualitative research, and field observation across multiple VA Medical Center sites.
  • Experience managing multi-disciplinary design teams, including subcontractor personnel.
  • Proven track record delivering HCD artifacts such as Insight Reports, Journey Maps, Personas, and Executive Summaries to senior government stakeholders.
  • Experience supporting VA clinical technology pilot programs including discovery research, site-level implementation support, and change management across multiple facilities.
  • Familiarity with VA directives, VA strategic planning, and federal government contracting environments.
  • Clearance Level: Must be able to obtain and maintain a VA Public Trust (Tier 2) suitability.

Benefits

  • Employee Assistance Program (EAP)
  • Corporate Discounts
  • Learning & Development platform, to include certification preparation content
  • Training, Education and Certification Assistance*
  • Referral Bonus Program
  • Internal Mobility Program
  • Pet Insurance
  • Flexible Work Environment
  • Available to full-time employees

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