Role Description The Director, Customer Experience Communications serves as the embedded communications partner to the Customer organization and leads communications supporting HealthEquity’s customer experience transformation. This role works closely with Customer leadership to translate strategy into communications that help teams understand how their roles are evolving and how their work contributes to delivering a frictionless member experience. The Director ensures communications support the adoption of new service models, operational priorities, and customer experience improvements. What you’ll be doing: - Strategic Partnership with Customer Leadership: - Serve as the embedded communications partner to senior leaders within the Customer organization. - Translate business strategy and operational priorities into clear communication that drives alignment and action. - Partnering with leaders to translate enterprise strategy into clear communications. - Ensuring consistency between leadership messaging and teammate understanding. - Advising leaders on how to communicate transformation priorities and operational changes. - Participating in leadership discussions to integrate communications strategy into key business decisions. - Lead Transformation and Change Communications: - Design and execute communications that support the customer experience and operating model transformation. - Developing communications that help frontline teams understand how their roles are evolving. - Creating a communication plan that supports change adoption across teams over time. - Ensuring teammates understand how their work contributes to a more seamless experience. - Shape Narrative and Messaging Architecture: - Develop and maintain messaging that connects HealthEquity’s enterprise strategy, service model, and customer experience. - Translating complex operational strategy into clear and accessible communication. - Ensuring message consistency across channels and segments. - Data-Driven Communication Impact: - Develop frameworks to evaluate communication effectiveness and support adoption of organizational change. - Establishing communication metrics tied to business outcomes. - Partnering with analytics and operational teams to assess communication effectiveness. - Using feedback from teammates and customers to refine messaging and strategy. - Incorporating voice-of-customer insights into communications planning. Qualifications - 10+ years of experience in communications or change management. - Experience partnering with senior executives on strategic initiatives. - Experience leading communications for large organizational transformations. - Experience designing enterprise-wide communication programs. - Background working in complex, matrixed organizations. Requirements - Preferred experience includes: - Customer experience transformation. - Financial services, healthcare, or benefits administration. - Service or operations-driven organizations. Benefits - Medical, dental, and vision. - HSA contribution and match. - Dependent care FSA match. - Uncapped paid time off. - Paid parental leave. - 401(k) match. - Personal and healthcare financial literacy programs. - Ongoing education & tuition assistance. - Gym and fitness reimbursement. - Wellness program incentives.

Save the Children is the world's leading independent organisation for children. It is a dual mandate organization and focuses on development and emergency response. We are currently working in 120 countries around the world touching the lives of 125 million children. Our mission is to inspire breakthroughs in the way the world treats children, and to achieve immediate and lasting change in their lives. We are currently inviting motivated and talented individuals to apply for Planning, Reporting and Communications Advisor (Consultancy) position based remotely. Please see the following detailed information. TITLE: Planning, Reporting & Communications Advisor (Consultancy) TEAM/PROGRAMME: SCI Project Office Thailand, Education Consortium LOCATION: Remote, home-based within the Asia region GRADE: Consultancy Agreement CONTRACT LENGTH: Six-month contract (expected working days up to sixty days) CHILD SAFEGUARDING: (select only one) Level 3 – the responsibilities of the post may require the post holder to have regular contact with or access to children or young people. ROLE PURPOSE: As a multi-donor funded programme, the consortium partners with selected education providers to strengthen their capacity to deliver and sustain access and education opportunities for children who face barriers to learning. The post holder will provide advisory services in ensuring quality and strategic planning, reporting and communications products are prepared for submission to donors for the programme. S/he will support the team through strategic and technical inputs and quality assurance for annual operating plans, regular donor progress reports, and key communication products such as success stories are generated. S/he will play a key role in communicating our work, its successes and impact, through the development of reports and implementation of a strategic communications workstream that produces ready-to-use communications products. S/he will provide training, coaching and mentorship in line with team requirements. Reports to: Deputy Chief of Party – Programme Operations Staff reporting to this post: 0 KEY AREAS OF ACCOUNTABILITY: Planning, Reporting & Strategic Communications • Provide technical input and quality assurance to produce regular annual and semi-annual reports, including writing and editing context and progress narrative sections based on information shared by internal and external stakeholders throughout the year and harvested across teams at key junctures to ensure high-quality reports are delivered that document the programme’s implementation progress and achievements. • Support the production of a high-quality Annual Operating Plan narrative and annexes, ensuring strategic alignment with planned targets and achievements and editing sections provided by teams and partners. • Develop a repository of high-quality communications and learning products that are responsive to the priorities and interests of specific audiences across the stakeholder base. These will be a set of user-friendly and appealing products (case-studies, one-pagers, success stories, fact sheets, etc). • Provide technical training on report writing and strategic communications for respective staff, as required. SKILLS AND BEHAVIOURS (SCI Values in Practice) Accountability: • holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values • holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved. Ambition: • sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same • widely shares their personal vision for Save the Children, engages and motivates others • future orientated, thinks strategically and on a global scale. Collaboration: • builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters • values diversity, sees it as a source of competitive strength • approachable, good listener, easy to talk to. Creativity: • develops and encourages new and innovative solutions • willing to take disciplined risks. Integrity: • honest, encourages openness and transparency; demonstrates highest levels of integrity • always acts in the best interests of children QUALIFICATIONS, EXPERIENCE AND SKILLS • Bachelor’s degree (or higher) in an area such as International Development Studies, Education, Communications or Media, International Relations or another relevant field or equivalent qualifications through work experience. • More than 5 years’ experience in a relevant technical role (education, communications and media, research and learning, MEAL, advocacy) with demonstrated successes • Excellent proficiency in spoken and written English. • Experience in education programming with a sound understanding of issues in education in development, across conflict- or crisis-affected contexts • Experience working with major donors / development partners in report writing and producing communication materials. • Experience working in Myanmar preferred Equal Opportunities The post holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures. Child Safeguarding: We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse. Safeguarding our Staff: The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy Health and Safety The post holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures. Application Process • Interested and qualified individuals are requested to send, by 22 May 2026 at 17:00 hrs, their Curriculum Vitae and proposed daily rate to recruitment.asiasubregionaloffice@savethechildren.org • The subject of the email should be “Consultancy for Planning, Reporting & Communications”.

Job Location: Remote from NY or Chicago IPH is seeking a highly skilled Communications Manager- Senior with a strong background in brand communications, consumer PR, and media relations. This role will focus on elevating awareness and reputation for multiple IPH brands by driving high‑impact storytelling, media coverage, and integrated communications campaigns. The ideal candidate thrives in a fast‑paced environment, can manage several brands simultaneously, and brings a proven track record of successful media pitching. They will play a critical role in shaping narratives, strengthening brand visibility, and supporting enterprise‑wide communications goals. Key Responsibilities: Brand Communications & PR - Develop and execute PR strategies that strengthen brand narratives and increase awareness across multiple IPH brands. - Create compelling storylines that align with brand positioning, consumer insights, and cultural trends. - Partner with creative, marketing, and cross‑functional teams to deliver integrated PR initiatives that support brand goals. - Ensure all communications are consistent with broader corporate messaging and reputation strategy. - Recommend strategies to differentiate each brand while maintaining alignment with IPH’s overarching brand framework. Media Relations & Pitching - Drive proactive media outreach to secure high‑quality placements in consumer, lifestyle, business, and trade outlets. - Develop pitch angles, lead pitch teams, and maintain strong relationships with reporters, editors, and influencers. - Draft press releases, talking points, fact sheets, and briefing materials for brand milestones, product moments, or thought leadership opportunities. - Monitor media coverage, trends, and competitive insights to optimize messaging and opportunities. - Own daily media report and monthly trends report (provided by vendor). - Write and edit high‑quality communications materials, brand messaging, executive talking points, and content for multi‑channel programs. - Support narrative development for campaigns, product awareness efforts, and brand‑building initiatives. Collaboration & Cross‑Functional Partnerships - Work closely with Marketing, Product, Legal, People, and Creative teams to execute cohesive communications programs. - Coordinate with external agencies on campaign development, media outreach, and measurement. Qualifications - Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or related field. - 5+ years of experience in brand communications, consumer PR, or integrated communications roles. - Proven success pitching media and securing meaningful coverage across consumer, lifestyle, and business outlets. - Exceptional writing, editing, and storytelling skills with the ability to turn data and insights into compelling narratives. - Strong project management skills with experience managing multiple brands, projects, and stakeholders at once. - Comfortable working in a fast‑paced environment and adapting to shifting priorities. - Collaborative team player with strong interpersonal skills. - Experience working with or within agency environments is a plus. #IPH #li

• Generates creative content ideas aligned with brand goals and candidate interests, contributing to campaign planning, calendars, and storytelling initiatives. • Plan, write and produce compelling content, including engaging recruitment materials, job descriptions, social media posts, ads, email campaigns, blog articles, website copy. • Works closely with employees, HR, and the communications team to gather stories and content from across the business, ensuring authentic and engaging messaging. • Lead the development and execution of innovative, insight-driven social media strategies. • Tailor content for various platforms (LinkedIn, job boards, website, internal communications) to ensure maximum impact and engagement. • Track content performance, optimise, and provide data-driven recommendations to improve future content strategies and adapt to the evolving recruitment landscape. • Keep the Talent Acquisition team informed and engaged by sharing campaign updates, performance insights, and upcoming initiatives. • Work closely with Talent Acquisition leadership and stakeholders to understand recruitment needs, brand messaging, and strategic goals, ensuring alignment with broader content strategies. • Partner with the marketing team to ensure recruitment content aligns with overall brand campaigns and employer value propositions. • Ensure all content reflects GE Vernova's employer brand voice, tone, and values while supporting recruitment goals and strategic initiatives. • Utilize in-house AI tools and emerging technologies to enhance content creation, streamline processes, and improve content effectiveness.