• Conduct in-depth qualitative and quantitative analyses to evaluate business performance, identify trends, and uncover improvement opportunities • Translate data and operational insights into clear, actionable recommendations for leadership and project teams • Develop models, dashboards, and reporting frameworks to support strategic decision-making • Support the Director of Special Projects in planning, scoping, and delivering enterprise-level initiatives • Partner with Operations, Marketing, Contact Center, IT, and other teams to ensure alignment and successful execution of project goals • Facilitate workshops, meetings, and stakeholder sessions to gather requirements and validate outcomes • Lead process mapping, gap analyses, and workflow redesign efforts to improve efficiency, quality, and compliance across business functions • Document business requirements, user stories, and standard operating procedures • Recommend technology or process solutions that streamline operations and support organizational growth • Assist in developing project plans, timelines, and communication strategies • Support change management activities, including training materials, stakeholder communications, and readiness assessments • Monitor key metrics and outcomes to ensure project success and sustainability

• Partner with executive leadership to prioritize go-to-market opportunities that support federal, defense, intelligence, and SLED mission requirements, including modernization, hybrid cloud adoption, AI enablement, and security/compliance mandates (e.g., Zero Trust, FedRAMP). (20%) • In collaboration with TD SYNNEX leadership, engage Red Hat and key ecosystem executives to co-develop and champion joint go-to-market plays that highlight TD SYNNEX differentiated value across open hybrid cloud (OpenShift), automation (Ansible), and secure software supply chain initiatives. (15%) • Partner across TD SYNNEX teams to design, enable, and launch programmatic offerings tailored to Public Sector, including compliant solution bundles, partner enablement, and repeatable sales motions aligned to agency and education buying patterns. (30%) • Evaluate and activate opportunities by DoD, Civilian, Intelligence Community, and SLED, ensuring Red Hat solutions are positioned for multi-region and mission-scale deployments, with alignment to contract vehicles, compliance frameworks, and regional partner ecosystems. (20%) • Define and track ROI across North America Public Sector initiatives, including revenue growth, CGP expansion, pipeline development, and front-end profitability, while incorporating mission adoption metrics and long-term platform stickiness. (15%)

Agency Dept of Health and Human Services Division Health Service Regulation Job Classification Title Nurse Consultant I (NS) Position Number 60054061 Grade MH16 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work The Nursing Home Surveyor (Nurse Consultant I) position involves regulatory activities to determine compliance of nursing homes with federal and state federal and state requirements through inspections. Job responsibilities include: • Surveying nursing homes during routine surveys and complaint investigations. • Completing survey reports, including statements of deficiency and complaint allegation findings. Must pass the Federal Surveyor Minimum Qualifications Test (SMQT) after training. This is a home-based position servicing Alamance, Caswell, Durham, Granville, Person & Rockingham counties region. The Nursing Home Surveyor spends an average of three days per week in nursing homes conducting inspections. Occasionally inspections are required on weekends and night shift. Although management attempts to schedule inspections within a region, the consultant needs to expect overnight stays when the nursing home is greater than 60 miles from their home-base. Knowledge Skills and Abilities/Management Preferences Salary Range: $62,044 - $102,371 Recruitment Range: $62,044 - $80,000 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred. - Strong clinical background, including assessment, care planning and delivery of care. - Demonstrated skills in communicating effectively. - Demonstrated ability to compose technical reports using good grammar. This position is funded in part through federal funds. This position will close at 11:59 p.m. the night before the end date. The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them. Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. - Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. - Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. - Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. - Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. - Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. - For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application. Veterans’ and National Guard Preference - Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. - Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. - Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. CONTACT INFORMATION: If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Licensed to practice as a Registered Nurse in the State of North Carolina and one year of experience in the area of specialization. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Edward Christopher Raube Email: talentacquisition@dhhs.nc.gov

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Tactile Medical patients on our products in their assigned area. This position will build strong rapport with the patient through introduction to our product, discussion of financial options and closing the sale to delivering the patient’s training and ensuring the patient is able to use their product as prescribed. Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth. Both patient facing interactions require documentation standards which vary based on the patient’s insurance as well as Tactile Medical’s requirements. Responsibilities - Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session - Contact patients within service levels expectations to schedule and complete trainings and demonstrations - Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient’s financial responsibility for the product, insurance coverage and finalizing the sale - Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient’s individual needs (utilize adaptive technique when needed) - Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork - Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration - Review, complete and submit required paperwork with patient and answer questions - Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements - Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up - Effectively use translation tools for patients where English is not their first language - Meet or exceed established performance expectations - Maintain compliance with all appropriate regulatory requirements including HIPAA - Travel up to 80% within assigned territory - Other duties as assigned Qualifications Education & Experience Required: - Bachelor’s Degree or equivalent work experience - 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role Preferred: - Health related certification - Medical device or healthcare industry experience Knowledge & Skills - Ability to lift 20 pounds on a regular basis - Ability to work remotely and travel to patients in a home, clinic or virtual environment - Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams - Strong interpersonal communication skills including the ability to empathize with patients and caregivers - Strong critical thinking and decision-making skills in healthcare related situations - High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities - Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments - Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience - Skilled in teaching others - Ability to stay focused and organized to complete assigned tasks - Technology savvy to efficiently complete paperwork, update records and communicate progress - Ability to be self-directed and work independently to overachieve results Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions. Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience. US Pay Range $23.89—$31.35 USD To learn more about our Privacy Statement follow this link - https://tactilemedical.com/privacy-statement/ To learn more about our California Privacy Notice follow this link - https://tactilemedical.com/california-privacy-notice/