• Draft, generate, interpret, negotiate, and manage agreements, including those incorporating U.S. Government contracting requirements, of moderate complexity with periodic exposure to more complex agreements • Review, interpret and process internal requests submitted by the Strategic Business Units (SBU) to support business objectives in alignment with Collins' standard practices • Utilize standard guidance documents to conduct terms summary analysis in support of risk identification and mitigation, FAR/DFARS flow‑down assessment, and red lining of customer or supplier terms language, where applicable • Work with Legal Counsel to understand and communicate contractual issues, including export control, cybersecurity, and federal compliance considerations, to internal stakeholders and external customers • Communicate with leadership regarding risk mitigation analysis and to solicit approvals and signatures • Participate in internal/external business discussions in support of the objective, including meetings with U.S.‑based program, supply chain, and compliance teams • Document archival and contract artifact maintenance, as required • Triage incoming requests via enterprise tools and provide timely, accurate communications and support to stakeholders • Support cross-team collaboration for development/enhancement of tools related to standard work, identifying turnbacks/escapes/best practices and focus on continuous improvement • Support internal and external audits, including those related to U.S. Government contracts, export controls, and regulatory compliance • Influence others within the work area through explanation of facts, policies and practices • Work autonomously with limited supervision while coordinating closely with U.S. and global partners.

If you are highly detail-oriented, analytical, and motivated to do work that directly supports customers and business performance, this role may be a strong fit. The Senior Contract Analyst plays a key role on the Pricing & Eligibility team by helping ensure customer pricing and membership data are accurate, compliant, and implemented on time. This position supports important business priorities by managing complex contract and pricing activity, reducing risk, and helping the company meet customer and supplier expectations. Responsibilities - Manage complex supplier and customer pricing and membership agreements with a high level of accuracy and accountability. - Review wholesale, supplier, and customer agreements to identify required actions and ensure pricing and eligibility are loaded correctly. - Analyze supplier bid awards and contract structures to determine the correct system hierarchy and customer access. - Ensure customer pricing and membership setup aligns with contract terms, vendor requirements, and internal standards. - Maintain an assigned portfolio of suppliers and customers, monitor updates, and resolve discrepancies quickly and accurately. - Partner across teams to support strategic, intercompany, and day-to-day pricing and membership needs. - Help review agreement language and provide subject matter expertise to support business decisions and protect company interests. - Support timely implementation of new and amended agreements related to pricing and membership. - Analyze pricing and membership data to identify trends, gaps, and issues, then take action or recommend improvements. - Investigate and resolve escalated pricing, membership, and claim issues within established timelines. - Support reporting needs by reviewing team reports, ensuring follow-up actions are completed, and partnering with business intelligence teams to improve reporting. - Help assign incoming work, support team workflow, and contribute to consistent execution across the team. - Train and support new team members, share best practices, and help improve team knowledge and performance. - Identify process and system improvement opportunities and contribute to projects that strengthen efficiency, accuracy, and service. Required Qualifications - 3 or more years of experience in a B2B manufacturing or distribution environment. - Experience working with contract pricing, membership eligibility, customer access, or related agreement administration. - Experience reviewing and interpreting complex contracts, pricing terms, or business agreements. - Experience using ERP systems such as SAP, Vistex, Oracle, or similar platforms. - Strong analytical, problem-solving, and data entry skills. - Intermediate Microsoft Office skills, including experience with Excel formulas. - Strong verbal and written communication skills and the ability to work effectively with different teams and stakeholders. - Ability to manage multiple priorities, meet deadlines, and work accurately in a fast-paced environment. Preferred Qualifications - Associate degree or higher. - SharePoint experience. - Experience supporting supplier and customer pricing programs in a complex business environment. - Experience training others, reviewing teamwork, or serving as a subject matter resource. This role is a strong fit for someone who enjoys solving problems, working with complex details, and helping ensure pricing and eligibility processes are accurate, compliant, and effective. The work is important to both customer experience and business success. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 61,200 - 102,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Maintain a system of reporting that provides timely and relevant information on all aspects of clinical appeals, audits, and compliance issues to management. • Participates in complex projects related to denial initiatives. • Provides support for projects in which senior managers are involved. • Assist in the tracking and review of payer audit and denial results. • Responsible for appealing and defending claims denials, adverse audit results, and sanctions. • Analysis, tracking, and trend of daily, weekly, and monthly denials by payer using denial reporting tools. • Perform process review of denials by hospital departments, and provide clinical improvement initiatives. • Draft, revise, and enforce BILH policies and procedures as they apply to appeal and audit functions. • Conduct regular audits to ensure that BILH is coding, billing, and documenting completely and accurately and is in compliance with all applicable federal and state laws and regulations. • Analyzes work queues and other system reports identifies denial/non-payment trends, and reports and provides recommendations to the Revenue Cycle Leadership. • Perform sensitive and complex investigations into allegations of billing fraud or abuse, as necessary. • Proactively identifies problems or opportunities for improvements related to clinical orders and/or clinical documentation and makes recommendations to management and/or the perspective departments with high volume/high dollar values. • Representation at scheduled meetings with assigned payers and provider representatives to address all outstanding claims processing issues. • Communicate appeal results to the Manager, Director of Patient Accounts, and VP of Revenue Cycle. • Assist in the development of coding, billing, and documentation training and educational materials and perform the training throughout BILH, as necessary.

City/State Richmond, VA Work Shift First (Days) Overview: Overview Responsible for day-to-day support and optimization of software applications, including support and maintenance. This position is involved with working with end users of these corporate applications to resolve problems and managing the availability and performance of the application to meet their needs. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues as needed. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. Education - Bachelor's Degree preferred Experience in lieu of Bachelor’s Degree 3 years of relevant experience with a degree 5+ years of relevant experience without a degree Certification/Licensure - No specific certification or licensure requirements Experience - Experience with application support (claims processing system like QNXT a plus) - Familiarity with key managed care functions (Medicare and Medicaid ) or commercial including claims, enrollment, and Medical Management• Microsoft Office, SharePoint, - Microsoft SQL Server, reporting tools, ServiceNow , JIRA - Excellent communication skills - Strong analytical and critical thinking skills - Documentation and requirements gathering, conducting interviews. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.